Supply Chain Customer Service

Ravish Gopinath Methil

**** ****** ***** **** #****

Houston, TX - 77070

Phone: 817-***-**** ? E-mail: ******.********@*****.***

PROFESSIONAL SUMMARY

. Experience in Logistics, Supply Chain and Manufacturing Domain with

multiple clients

. Masters Degree in Industrial Engineering with concentration on

Logistics and Supply Chain Management, Engineering Management, Quality

Control etc., and have done real time supply chain project with Alcon

Laboratories

. Strengths include Requirements gathering, scope defining, scheduling,

team-building, Statistical Analysis, Solutions Design, partnering

closely with business stakeholders to achieve consensus on major

project deliverables

. Extensive knowledge and experience in Warehouse Management System,

Logistics Management, Order Management, Transportation and

Distribution systems, EDI Integration, Forecasting Methods, Defect

Tracking, Defect analysis, Statistical Process Control (SPC)

. Experience in Quality Assurance Life Cycle (QALC) aspects such as Test

plans, Test cases, Traceability matrix, Test Scripts and UAT

. Expert in Designing Reports, EDI Paper Mapping, Data analysis,

developing and documenting business rules

. Good Understanding of Production Planning and Inventory Control,

Supply Chain Optimization, Customs Brokerage, Facilities planning and

Design

. Proficient in MS Word, Excel, PowerPoint, VISIO, P/L SQL

EDUCATION

. MS Industrial Engineering: University of Texas at Arlington GPA:

3.5/4 Jan '08 - Dec '09

. BE Mechanical Engineering: Anna University, TN, India Aggregate:

74% Jun '02 - May '06

BUSINESS SKILLS

. Requirements Management - Gathering, Analyzing, Specifying,

Validating, and Tracking requirements for a project/service request.

Skilled in writing Use Cases, UML Diagrams - Use Case Model, Activity

Diagrams, Sequence / Collaboration Diagrams

. Management - Got formal training in CEVA's IS&S Project Management

Methodology and implemented it in the existing projects and new

project implementations. I have the ability to adapt quickly to any

new methodology. Assisted project manager in creating Work Breakdown

Structure (WBS), prioritization of tasks, managing multiple reports,

defining roles and responsibilities, setting deadlines, escalation

path and also participated in an effort to staff the project

organization.

. Business Process/Management Tools - Change Point, HP Quality Center,

Rational Rose, RequisitePro V6.13, MS Project, Rational Unified

Process (RUP), Workflow, MS-VISIO, MS PowerPoint, MS Excel (pivot

tables)

. Communication - Communication with Business stake holders, Customers

and cross-functional teams for suggestions on improvement and for

resolving issues. I have served as a direct single point of contact

for customers in various implementations

LEADERSHIP SKILLS

. As Business Analyst, I have handled different EDI implementations and

ensured that the goals and objectives were accomplished in accordance

with the outlined priorities, time limitations and funding

. Initiated Statistical Process Control for Cisco's project 'Quote to

Cash' (Infosys Technologies Ltd) and served as SPC Anchor. Prepared

Statistical Process Control chart for the project on weekly basis,

that helped in improving productivity

. Initiated and Managed Issue Tracker, Defect Prevention worksheet and

kept track of the progress of different projects and resources

. Led a six member team and successfully implemented the project

'Customer Service Experience'

. Selected by University of Texas at Arlington (Dept. of IMSE) to

participate in Leadership Development Conference conducted by 'All

Across Texas' at Austin, TX (May 2009) and got certified for the

participation

TECHNICAL EXPERTISE

. Languages, Methodologies: UML, RUP, Use Case Methodology, SDLC,

SDM, C, C#

. Web-Technology: HTML, Java Script, VB Script, ASP

. Databases: Oracle (Pl SQL), MS SQL Server

. Reporting: Jinfonet's JReport

. IDE and Tools: MS Project, MS PowerPoint, Word, Excel, MS VISIO,

Rational Rose

. Document Management: Microsoft Share Point, Rational Suite, Visual

Source Safe, Crystal Reports

EXPERIENCE SUMMARY

CEVA Logistics. Houston, TX

April 2010 to Till Date

[Employed through 'Real World Technologies Inc.']

Business Analyst

Currently working as Business Analyst in CEVA IS&S primarily for the WMS

application C2C. I work on integrating customers ERP system with CEVA's

warehouse, logistics and Brokerage systems such as C2C, CLASS, Navigator,

Agent Portal etc. I also work on analysis, design/enhancement, testing of

reports required by internal and external customers.

Responsibilities:

. Serving as technology liaison with groups, such as internal/external

customer, and other teams

. Serving as SME for the warehouse management application C2C

. Facilitating IT project meetings, conference calls, kickoff meetings,

Go-Live meetings, etc and published meeting minutes, as appropriate

. Analysis, definition & documentation of detailed requirements for new

& existing applications in compliance with Project Management

Methodology

. Solutions design to various EDI Integration projects with customers

with different source systems such as Halliburton Energy Services

(SAP), Murphy Oil (JDE), Transocean Deepwater Drilling (SAP), Oshkosh

(SUN) etc

. Creation of detailed mapping documents for various EDI transactions

such as Purchase order, Goods receipt, Dock receipt, Packing Lists on

different formats such as X12, XML, *.csv etc

. Reports design for internal and external customers according to their

requirements

. Preparation of training manuals for new projects and trained the

customers and operations team

. UAT for EDI projects, new reports and provided complete support to the

customers during the warranty period

. Responsible for updating specifications document for project

enhancements and maintained them in Share Point

. Training in IS&S Project Management Methodology from CEVA University

and Implemented in the projects that I worked

University of Texas at Arlington

February 2010 to April 2010

Research Assistant at Department of Industrial and Manufacturing Systems

Engineering (IMSE)

Responsibilities:

. Developed process flow layouts

. Assisted professor in incorporating process improvement and quality

control methods in renewable energy project

University of Texas at Arlington - College of Business

July 2008 to December 2009

Assistant Manager at Office of Information and Instructional Resources

(OIIR)

This was a student part-time job at my university during my graduate

studies

Responsibilities:

. Implemented equipment reservation system and provided support for the

same

. Managed the resources and customer requests

. Developed and implemented standard customer service procedures

Infosys Technologies Ltd, Bangalore, India

June 2006 to December 2007

[Client: Cisco Systems Inc. San Jose, CA]

QA Analyst

Project: Quote to Cash

The Quote to Cash dealt with the Order Management flow in Cisco's

manufacturing business unit. The flow starts with customer placing the

quote and ends at the Invoice generation. The QA team ensured the

successful replacement of SOLCAT with Oracle Teleservice by functional

Testing. Also worked on Business Intelligence (BI), Order Management (OM),

Expedite tool, Invoice tool

Responsibilities:

. Analyzed and tested different builds of Oracle Order Management Module

. Worked on integrating different legacy tools of Cisco such with Oracle

E-Business Suite

. Worked on end to end order processing flow

. Reviewed Business Required Document (BRD) and Functional Specification

Document (FSD)

. Prepared Requirements Traceability Matrix (RTM) for different modules

. Created Functional Test Plans and Test Scripts, Performed quality

tests

. Reported defects using Mercury Quality Center and worked on Change

Management

. Acted as a module leader for a team and served as a point of contact

of off-shore team for communications with on-site and business team

. Coordinated with cross-functional teams as well as end customers to

address discrepancies

. Initiated Statistical Process Control to keep track of productivity

. Monitored Defect Prevention (DP) activities and analyzed defects

. Worked on Change Management and updated Artifacts accordingly

. Prepared user and training manual

Environment: Oracle E Business Suite

Engineering Intern: Hindustan Photo Films Ltd., India

April 2003 to July 2003

. Evaluated opportunities for defect prevention

. Interacted with suppliers and internal organizations to assure

compatibility between requirements and process capability

. Analyzed discrepancies, Prepared reports and made recommendations for

improvement

ACADEMIC PROJECTS

. Developed a 'Multiple Linear Regression model' for the prediction of

real estate price with multiple parameters using SAS 9.1

. Managed Inventory, Production and Supply Chain in a simulated

environment called 'Littlefield Technologies' as a part of 'Global

Supply Chain Management' course

. Reviewed the Supply Chain of 'Alcon Laboratories' and conceptualized

costing methods for the optimization of Supply Chain

. Integrated Supply, Production and Transportation in a simulated

environment and optimized waiting time in queue, throughput etc., with

an industry simulation software WITNESS

. Studied the impact of 'Transportation Management Systems' in modern

day Logistics and Transportation

. Published and presented a paper in the International Conference on

Logistics and Supply Chain Management (ILSCM) and won award

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