Customer Service Administrative Assistant

rosemarie head

*** ***** *** ****. #* • PACIFICA, CA 94044 •PHONE 650-***-****

•*********.****@*****.***

objective

An Administrative Assistant Position.

Experience

*/**–present Philips Foster City, CA

Receptionist

Greeted guests, answered phones and directed calls, produced photo ID badges,

issued security badges, received and sorted incoming mail for distribution.

Assigned employee mailboxes.

11/06–9/08 County of San Mateo VRS San Carlos, CA

Resource Advocate, Financial Empowerment Program

Linkage/liaison with mental health consumers for benefits and Social Security

employment support, referral to vocational and support services

Peer support and advocacy services with Social Security Administration and

community partner agencies

9/03–5/04 Harrah’s Hotel and Casino Reno, NV

Guest Services Representative

Check hotel guests in/out; made reservations, responded to guest needs,

resolved customer issues

Awarded for Outstanding Individual Contribution

1/01–12/01 Manatt Phelps & Phillips LLP Palo Alto,

CA Receptionist

Received guests and clients, answered phones and directed calls, coordinated

hospitality requests

Arranged conference calls, scheduled meetings

4/91–11/00 Sequoia Union High School District Redwood City, CA

1999/2000 Employee of the Year

Data Processing Technician

Processed data for financial department, data entry for district’s co op and

prepared invoices, managed department files.

Accounts Receivable Clerk

Received state and federal funds, prepared deposits for deposit to San Mateo

County Office of Education and district’s clearing account. Prepared journals

for posting to the general ledger. Received payments, made collections, and

tracked aging report related to the district’s 13 member co op. Interacted with

co op members’ account payable clerks.

Certificated Payroll Technician

Processed payroll for district’s certificated staff, tracked and processed

garnishments against employees’ salaries. Maintained confidential employee

files, tracked employee attendance. Prepared payments for district covered

employee insurance (medical, dental, vision, and life)

Administrative Secretary – Technology and Information Services

Secretarial support to 13 members staff; reported directly to department

director. Answered calls for the department, managed HEAT help desk, ordered

computer equipment and department supplies, drafted annual department

budget, balanced monthly budget, prepared financial statements for department

credit card purchases to submit to finance.

Attended district meetings and directed department meetings in the absence of

the director.

Interacted with other district department managers and school sites.

Special Project

Managed the project to bring the district’s libraries and card catalogs online for

interaction with each of the libraries and the San Mateo County Library System.

Worked closely with the district’s librarians, network manager, and

representatives of the company that the district purchased the Dynix software

program from.

Attended meetings and reported on the progress of the project to district

superintendent, school principals, vice principals and librarians.

Managed the project budget.

Processed purchase orders for the accruement of computers and scanners; also,

processed payments for those purchases and different phases of the installation.

Education

Heald Business College Secretarial Diploma San Francisco, CA

Regional Occupational Program – Certificate Business Office Careers Daly City, CA

Regional Occupational Program –Certificate Pharmacy Clerk Daly City, CA

summary of qualifications

Excellent customer service skills, reliable, punctual, organized, works well both

independently and as part of a team, good problem solver

Contact this candidate