Customer Service Medical
Resume:
Lorena Ocampo
*** **** **, ******** **. *****
*******.***@*****.***
OBJECTIVE:
To work where I can use my experience to benefit your company and allow myself to grow
QUALIFICATION PROFILE:
Excellent Customer Service; Highly Efficient Phone Skills: Ability to take accurate phone messages
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and deliver messages promptly; Cash Handling
10 Key by Touch; Computer Literate; Proficient in MS Office
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Good filing and organizational skills; Experience in handling confidential paperwork
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Bilingual: English & Spanish
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Familiar with MedTech and IDX Health System
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Fast Learner; Reliable
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EMPLOYMENT HISTORY
Extra Help Data Entry Dec. 2009 Jun. 2010
Santa Barbara Public Health Clinic, Santa Barbara, CA
• Complete training for administrative skills relative to utilization review such as patient claims data
input while meeting department deadlines
• Accurately filed and sorted claims while multi tasking other administrative duties
• Occasionally answer phones and taking down accurate and concise messages
• Responsible for re organizing office supplies
Health Information Clerk Medical Records Oct. 2001 Aug. 2008
Sansum Clinic, Santa Barbara, CA
• Retrieve medical records for physicians, technicians, and other medical personnel
• Handled all Documents containing confidential information according to regulations
• Accurately filed and delivered charts by departments
• Maintained medical records, and correspondence files
• Opened and sorted incoming mail; transmitted correspondence & Release of Info to patients
• Answered telephone and directed callers to appropriate staff
Cashier Sept. 2000 Mar. 2001
Mobil Gas Station Glenn Annie, Goleta, CA
• Cash register
• Responsible for all money handling; prepared shift change
• Accurately handled all cash and inventory count for shift change
• Greeted customers; Remained polite and friendly during stressful and busy hours
• Provided excellent and highly responsive customer service
EDUCATION
Diploma Jun. 2001
Dos Pueblos high School, Goleta, CA
General Education Aug. 2008 Present
Santa Barbara City College, Santa Barbara, CA
(CNA to LVN prerequisites In progress)
REFERENCES AVAILABLE UPON REQUEST
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