Customer Service Sales Representative

Nancy Coleman Chavez

**** ******* **., **********, ** 95819

************@*****.***

Cell: 858-***-****

OBJECTIVE

. I would like to utilize and expand my professional skills set and

educational background in a position that will allow me to help others

and create positive change in the community. Being able to help others

in whatever they need.

EXPERIENCE

January 2001- Present- Freelance Translator -Interpreter- Spanish, English,

French and Portuguese -Mexico City, Mexico- USA

Elvira Eslava-Benson phone: 510-***-**** address: 30736 Wiegman Rd,

Hayward, CA 94544. Hayward, CA

. I am tasked with the translation of classified business documents from

clients, which require, privacy and confidentiality release of

contracts.

. The areas of translation are: health, civil engineering, security,

architecture, history, politics, climate impact, literature, economy,

publicity, chemistry, fashion, electricity, public safety, exports and

imports, legal.

. I worked as an interpreter during government meetings with non-Spanish

speaking parties.

. The areas of interpretation are: health, civil engineering, security,

architecture, history, politics, climate impact, literature, economy,

publicity, chemistry, fashion, electricity, public safety, exports and

imports, legal.

. Working for Keeco doing translations from English to Spanish and

French.

August 2007 - April 2008 Head of the English Department

Technological University from the State of Veracruz (UTCV)- Av.Universidad

No.350, Carretera Federal Cuitl huac-La Tinaja, Congregaci n Dos Caminos,

Cuitl huac, Ver. C.P 94910, Phone: +52-278-**-*-**-**

. Head of the English Department and developer of the English program

for students of low income. Most of them never had contact with the

language before and some others where just learning how to speak

Spanish.

. I developed the entire English program, and this task included:

evaluation material for the students, English material for the entire

course, all academic examinations, and material for the teachers.

. I was also in charge of hiring English teachers and make sure they

where fitted for such an important task. I had to coach them every two

weeks and prepare them for their monthly program, giving them the

material and reviewing it with them, creating ideas and methods that

would make their classes more dynamic, evaluate their performance and

give them feedback.

. Also, I taught English during a two-month intensive course, to the

employees in the University. I created special material for their

needs.

. I had the satisfaction of seeing an entire grade of non-English

speaking students move to the next grade speaking English at 75%

accuracy.

September 1999 to December 2000 - Translator and head assistant in the

international department- Secretary of Labor- Mexico

International Department- Perif rico Sur No. 4271, Col. Fuentes del

Pedregal, Tlalpan, M xico D.F., C.P 14149 -Arturo De Las Fuentes Hernandez

phone: 52-55-556*****

. Handled all the translations at the International Department of the

Secretary of Labor.

. Focused in the translation of new Laws approved in other countries and

every piece of information regarding the Secretary of Labor offices

around the world.

. I helped organize and interpret at events organized by the Secretariat

of Labor.

. I was the head assistant of the General Director of my department,

helping him out with his agenda, traveling, handling general inquiries

and receptions of any kind, coordinating any type of event, meetings,

being in charge of many other duties at the same time.

September 1998 to September 1999. Customer Service and Sales Representative

at Calling Solutions, Mexico. Mexico City, Mexico. Montes Urales # 80,

Lomas de Chapultepec, Delegaci n Miguel Hidalgo, cp 1080 M xico, D.F.

. I was in charge of making phone calls on behalf of Sprint, Pacific

Bell and other companies to offer and sell products.

. I helped with costumer service and dealt with people that had problems

with their services, offering them a fast and easy solution to their

problems.

. Handled all the recordings and use them to give feed back to the sales

representatives to improve their quality while making a customer

service or a sales call. Always keeping high standards of what should

be said and what shouldn't.

September 1997 to August 1998 -Assistant to the President of the Party and

his Private Secretary- PRI (Revolutionary Institutional Party) -

Partido Revolucionario Institucional Insurgentes Norte 59 Col. Buenavista,

Del. Cuauht moc CP 06359 M XICO DF, M XICO - Arturo De Las Fuentes

Hernandez phone: 52-55-556*****

. I was in charge of helping the President of the Party in anything he

needed, such as: writing documents, transferring phone calls, calling

to meetings, helping during times of elections answering the phones,

contacting the different entities where the elections where being

held.

. Part of my job required me to have higher levels of security

clearance, as I had access to very important documents, meetings and

conversations.

. I dealt with very important phone calls including: the President of

Mexico, Senators, Members of the Parliament, Ambassadors, etc.

. I was required to help him out with his agenda, traveling, handling

general inquiries and receptions of any kind, coordinating any type of

event, meetings, being in charge of many other duties at the same

time.

Education

. Bachelor in Translation and Interpretation Major in Interpretation

ISIT -Mexico City, Superior Institute of Translators and

Interpreters

Skills

. Diplomatic and effective with people

. Highly organized

. Prioritize work load well

. Ability to prioritize, multitask and meet deadlines under pressure

. Excellent written and verbal communication skills

. Team player

. Strong detail orientation

. Have the ability to lead people and give them confidence to work in

harmony

. Highly motivated to learn new things

. Successful in recognizing, analyzing and resolving problems

. I am fluent in Spanish, English, French and can read and translate

written Portuguese

. Proficiency in MS Office programs

Contact this candidate