Customer Service Manager

Michael Taek Oh

***** ********** **** ***-*********

Garden Grove, CA 92840 ************@*****.*** 714-***-****

EXPERIENCE

**/** – 04/11 Iktus Inc. NY

Operation Manager

• Contact customers and arrange business trips for meetings

• Manage China factory and follow up for production lines

• Provide necessary actions for maximizing sales in chain stores and accomplish

monthly sales plan constantly

• Supply various actions for recruitment, hire and taking interviews with necessary

guidance

Chester Line Co. Santa Fe Springs, CA

02/07 – 02/09

Warehouse Operation supervisor

• Manage China factory, and operate other manufactures

• Assign duties and supervise in daily basis (15-20 workers)

• Perform weekly inventory and control all items in warehouse (5 million)

• Arrange shipping method base on factory production period

• Contact customers and arrange business trips for meetings

U.S. Army Reserve. Oceanside, CA

03/02 – 03/07

Warehouse Supervisor (Automated Logistics Specialist)

• Supervise and performs management or stock record / warehouse functions pertaining

to receipt, storage, and distribution

• Control equipment records and parts using the ULLS-G system

New Life Medical Supply. Cerritos, CA

01/06 – 01/07

Operation Manager

• Manage all patient account, and schedule deliveries for all medical supplies

• Check eligibilities to provide Medical/Medicare for all patient

• Control all inventory on medical supplies, and perform customer service

• Place on order all supplies base on patient’s prescription

South Coast Plaza, Costa Mesa, CA

08/04 – 09/05

Retail Security Officer

• Operate surveillance systems and patrol the grounds to protect against possible hazards

• Perform informative reports to update management on all security matters

• Respond to security violations, alarms, and other emergency situations

U.S. Army; Operation Iraqi Freedom, Balad, Iraq

02/03 – 05/04

Automated Logistics Specialist/ Combat Dispatcher

• Dispatches and receives vehicle and equipment on a daily basis

• Update operator driver licenses and records

• Control inventory of parts and tools container

EDUCATION

Rio Hondo Police Academy, Whittier, CA

University of Phoenix Southern California Campus, Costa Mesa, CA

Criminal Justice, 04 – 06

U.S. Army- 92A Automated Logistics Specialist School, Fort Lee, VA

Automated Logistics Specialist

SKILLS

• Bilingual in English and Korean plus little Spanish

• Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access,

Microsoft PowerPoint, Microsoft Outlook Express

• Microsoft Excel/Word

• Master degree (4th) in Korean Martial Art.

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