Customer Service Manager

Edith L. Hogard

***** *************** ****

Warrenton, MO 63383

Cell 636-***-****

**************@*********.***

Summary of Experience

. Track accounting in specialized software for livestock, feed,

supplies, and equipment

. Provided support for six managers from three departments and their

teams

. Coordinated online travel arrangements saving the company an average

of $1,200 each month

. Trained personal on various positions, software programs, and

equipment

. Provided meeting, training session, and catering arrangements,

including presentation materials

. Standardized/maintained report consistency through templates created

in Word, Excel and Outlook

. Created/maintained employee contact and equipment databases, phone and

conference room reservation lists

. Put together Telecommunications Training Manuals for five

groups/positions

. Proofed/copied sale contracts for submittal to corporate

. Standardized/maintained consistency of reports

. Created/maintained customer database

. Typed letters, created mail merges into form letters from Access

. Created presentations for Managers and Sales Representatives

. Created spreadsheet form that cut verification time of invoices with

delivery tickets in half and saved the company over $20,000 in one

year

Skills

Word and Excel 2003

PowerPoint, Access, and Outlook 2003

FrontPage 2000 and Adobe Acrobat 9

QuickBooks 2007 and AS-400 System

Mail Merge with Access to Word/Word Mail Merge

Database Creation and Management in Access

Excel and Adobe forms

Presentations and Date Entry

Coordinated travel, meetings, and training sessions

Customer service

General office duties and office equipment

Employment History

Hogard Enterprises, LLC, Marthasville, MO October 2003 to

Present

President/Administrator/Manager

Wal-Mart, Wentzville, MO March 2009 to August

2010

Sales Associate - Delicatessen

Hogard Motors, Warrenton, MO September 2004 to

December 2008

President/Office Manager

Sprint - Business Long Distance Division, St. Louis, MO March 2000 to

November 2001

Administrative Assistant/Department Coordinator

Tek Systems (Option One), St. Louis, MO July 1999 to March

2000

Contractor for Sprint

MG Industries, St. Charles, MO November 1996 to

June 1999

Regional Secretary

Education

Commonwealth College, Norfolk, VA - March 1993

Associate of Applied Science Degree in Microcomputer Information

Science (GPA 3.7 of 4.0)

Certificates/Training

Wal-Mart, Wentzville, MO - March 2009

Training in Food Handling Safety, Customer Service

Missouri Independent Automobile Dealers Association, Jefferson City,

MO - April 2007

Certificate of Completion for dealer compliance required by State and

Federal laws

Department of Revenue, Jefferson City, MO - May 2005

Completed training to fill out Titles and required forms by the State

of Missouri

The Learning Center, Bridgeton, MO - May 2003

Certificate of Completion of Computer Business Applications Program -

Word, Excel, PowerPoint, Access, FrontPage, and Outlook version 2000

Certificate of Completion of Business Accounting - QuickBooks version

6.0

Sprint, St. Louis, MO - June 2001

Trained in Sales Support Orientation and Windows NT 4.0 Workstation

SkillPath, St. Charles, MO - May 2003, March 2001, and May 2000

Certificates of Attendance for Business: Business Writing and Grammar

Skills, Conflict Management Skills for Women, and Indispensable

Assistant.

National General Insurance, Earth City, MO - January 1996

Certificate of Accomplishment in Quote Data Entry Training Program

West Services, Inc., Richmond, VA - August 1993

Certificate of Achievement in Paralegal/Legal Assistant Course of

Study in "WESTLAW"

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