Sales Customer Service

Brian Hines

**** * ******** ***** ? Phoenix, Arizona 85054

Telephone: 480-***-**** ? Email: ************@*****.***

Experienced Sales & Marketing Professional/Business Development Leader

Objective

To obtain a sales position in the medical device industry.

Core Competencies

New Business Development Relationship Management Sales/Revenue Enhancement

Profit/Quota/Goal Product Knowledge Territory Management/Growth

Attainment

Personnel Management Team-Building/Training Networking/Referral

Generation

Brand Marketing/Promotion Vendor/Supplier Relations Strategic & Market Planning

Professional Experience

Blue Martini Scottsdale, AZ/Las Vegas, NV/Palm

Beach, FL Jun. 2004 - Present

Beverage Manager

. Directed staff of fifteen (15) employees responsible for beverage

preparation and service delivery; enforced quality control and

performance standards.

. Promoted and sold items to customers.

. Developed liquor inventory controls, managed liquor supply, and

ordered liquor.

. Cultivated and built business relationships with liquor company

representatives.

Selected Accomplishments:

. Exceeded annual budgeted goal for 2009 by $700K; total sales surpassed

$5.2M.

. Consistently beat budgeted monthly sales quotas by an average of $40K.

. Selected to open new locations throughout the country.

Keller Williams Reality Palm Beach, Gardens

FL Jul. 2004 - Apr. 2009

Sales Associate/Listing Agent

. Generated leads and developed a book of business; assisted customers

with the purchase and sale of homes and property ranging from $150K -

$2M.

. Established and maintained key client accounts; developed a loyal

customer base and referral network.

. Successfully marketed homes in local communities through a

comprehensive plan including virtual tours and websites; created sales

and marketing collateral.

. Negotiated contracts/prices; enforced compliance/terms of contract.

. Initiated relationships with other agents to aid in the purchase and

sale of homes.

. Provided exceptional service and ensured customer satisfaction;

handled customer concerns and suggestions during as well as follow up

after each sale.

Selected Accomplishments:

. Exceed aggressive sales quotas five (5) out of five (5) years; ranked

in the top 8% of all agents company-wide.

. Successfully closed forty eight (48) transactions in a declining

market during a twelve (12) month period, 2008.

. Generated a sales volume of $4.5M along with agency partner/teammate,

2008.

. Tripled sales from $110K to $360K per month within the first two (2)

months of employment.

Rooney's Public House West Palm Beach, FL

Sept. 2002 - Jun.2004

General Manager

Managed day-to-day operations a family owned restaurant including customer

service/satisfaction, quality assurance, planning, expense control,

ordering/procurement, inventory control, payroll, scheduling, and P&L

management. Direct responsibility over a staff of twenty (20); planned

staff schedules to ensure adequate manpower coverage, coordinated employee

training, and designed/implemented incentives and other motivational

programs to enhance customer service competencies.

Brian Hines

Resume Page Two

Professional Experience (Continued)

. Provided strategic leadership and direction for current and future

operational plans.

. Developed marketing strategies, defined target markets, and analyzed

demographics to determine advertising campaigns.

. Conceptualized and implemented new menu items, estimated food and

beverage costs, and purchased inventory.

Selected Accomplishments:

. Consistently met and exceeded aggressive sales quotas/goals.

. Increased sales by 20% in just one (1) year ($537K to $672K).

. Increased profits by 30%, 2003.

. Significantly reduced payroll expenses from 25% to 20%, 2003.

. Dramatically reduced product costs from 32% to 22%, 2003.

Hines Feed Store Hollidaysburg,

PA Mar. 1997 - Sept. 2002

Operating Partner/Consultant

. Reorganized the business model, streamlined inventory, raised customer

service and cleanliness standards, and updated marketing techniques.

Selected Accomplishments:

. Significantly reduced labor/payroll costs, production costs, and

eliminated hours while simultaneously enhancing overall quality and

improving customer amenities.

. Increased sales by 10% ($1.14M to $1.214M).

. Increased profits by 12% ($125K to $140K).

Education

Bachelor of Science Degree in Hotel, Restaurant, and Institutional

Management

Indiana University of Pennsylvania, Indiana, Pennsylvania

Professional Development

Extensive Training in the Areas of:

? Customer Service ? Employee Relations ? Human Resources ? Management ?

Marketing

? Relationship-Building ? Suggestive Selling/Upselling ? Team-Building

References Furnished Upon Request

Contact this candidate