Customer Service Human Resources

frederick a. jamison, mbA

**** *** ****** *****, *** 618 ? Charlotte, NC 28213

(H) 704-***-**** (C) 614-***-**** ?************@*****.***

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objective

A position as a HR Benefits Administrator where my experience in benefit

administration, human resource administration and customer / client

relations can be used to increase the organization's operational

efficiency.

summary of qualifications

. Experienced in managing benefit plans and record keeping systems/records

management.

. Knowledgeable with ERISA health plans, FMLA, COBRA, ADA and HIPPA

. Proficient in the administration of HRIS systems, spreadsheets and

various word processing software.

. Excellent interpersonal skills and the ability to communicate with all

levels of employees.

. Prepared and presented programs/benefit orientations to groups from

diverse backgrounds.

. Ability to prioritize, meet deadlines and work with minimal or no

supervision.

. Served as liaison for employees/service providers and assisted in problem

resolution.

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professional experience

HR Benefits Administrator (Contractor)-Tosoh America, Grove City, OH-

12/2010-3/2011

Managed HR functions- benefit plans for 600 employees.

? Administered and processed all new hire paperwork ensuring 100%

compliance with state and federal mandates.

? Coordinated new employee benefit orientations ensuring all employees have

full access and understanding of summary plan descriptions and benefits

plans.

? Managed employee benefit plans including health, dental, vision,

disability (STD, LTD), FMLA.

? Administered employee reimbursement programs including tuition, health

and vision.

? Processed employee enrollments, terminations and change of status via

HRIS administration.

Accomplishment

? Increased the effectiveness of the Benefits Department by implementing a

new efficient HRMS method-resulted in clearing a three month backlog and

improved employee relations.

Sr. Human Resource Specialist (Contractor)-Cardinal Health-Dublin, Ohio-

08/2010-11/2010

Managed leave of absence plans for 2000 employees.

? Managed leave of absence plans including Short and Long term disability,

Family Medical Leave Act (FMLA), military and personal leaves for

employees.

? Processed disability leaves and related status changes via PeopleSoft

HRIS system.

? Provided assistance and guidance to managers, employees, HR

representatives and recruitment personnel regarding employee laws, HRIS

systems and procedures.

Accomplishment

? Served as part of project team with the focus of transitioning benefits

from third party administrator to internal HR team-resulted in transferring

2000 employees on leave within a 2 week timeframe and servicing employee

accounts

Test Administrator-Pearson Vue-Gahanna, Ohio - 8/2009-8/ 2010

? Administered various professional and regulatory test designations for

the Ohio Department of Insurance, National Council Licensure Exam (RN/LPN),

GMAT.

frederick a. jamison, mbA

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Benefit Administrator-Nationwide Insurance-Columbus, Ohio - 10/2005-6/2008

Managed leave of absence benefit plans for The BASF Chemical Company.

? Provided relevant information, education and guidance in an effort to

increase assets.

? Articulated corporate policies and procedures to

employees/management/union officials seeking clarification regarding

employee law, terminations and disability leaves.

? Provided research and guidance to implementation team and analysts with

Federal and State Regulations.

? Quickly and accurately identified and assessed the customer's stated and

unstated needs.

Accomplishment

Provided superior client service for management and employees, ensured

claims were processed within a 24 hour

SLA time frame-resulted in increased return to work percentages and client

continued contract.

Customer Care Coordinator-Tech Support- Verizon Wireless-Dublin, Ohio -

8/2004-10/2005

? Provided customer service/technical support to internal and external

customers with billing and technical support issues.

? Assisted in New Hire Orientation training and led weekly team meetings.

? Provided Tier II assistance via "Supervisor Queue" for customers and care

associates.

Benefit Administrator- Pomco Benefit Administrators-Syracuse, New York-

11/2000- 4/2004

Managed employee flexible spending account programs(FSA) for Ruby Tuesday

Restaurant and the World Wrestling Entertainment Group. (WWE).

? Processed reimbursement claims for dependent care and transit accounts

(Flexible Spending).

? Responsible for weekly account reconciliation, check processing and

mailing of payments.

? Coordinated annual enrollment activities for Section 125, 132 FSA

accounts, consisting of

collection and processing of new member paperwork, data entry and mailing

of benefit materials.

? Assisted with new client implementations and ensured successful

transition with plan benefits.

? Ensured compliance with ERISA health plans and HIPPA regulations.

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education

Ashland University, Ashland, Ohio-August 2010

Master of Business Administration - Specialization in Human Resources

Columbia College, Columbia, Missouri-2004

Bachelor of Science, Business Administration-Minor in History

Bryant & Stratton College, Syracuse, New York-1994

Associate of Science-Marketing

Bryant & Stratton College, Syracuse, New York-1991

Associate of Science-Business Administration

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military

United States Army Reserve-(1987-1994)-Honorable Discharge

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