Active Directory Manager

Dustin Mazzucco

** ***** **** ** **** **G, Danbury, CT 06810

T: 203-***-****

OBJECTIVE

Exploring career opportunities where my skills and years of professional experience in multiple facets of

information technology support can be effectively utilized and build upon my technical skills.

Professional experience

June 2010 – Present ATMI – Danbury, CT

System Support Specialist

• Serves as first Point of Contact for customer issues.

• Provides phone support with site specific applications including Citrix Metaframe, Lotus Notes,

Windows 2000 & Windows XP (all on Active Directory).

• Create and modify Network Accounts within the Active Directory.

• Receiver and inventory control for all IT Products.

• Images all new Laptops, Desktops and Workstations

• Manages and set ups Local and Network printers

• Creates detailed documentation on Site Specific issues

• Set up phone extensions for cubicles or offices

• Set up New Hires by implementing images to ATMI standards, putting their information within active

directory, setup the computer for the New Hire and giving them administrative rights, adding the computer to

the ATMI domain, setting up Lotus Notes 7.5 (currently in the middle of moving to outlook 2010), installing

Sophos (antivirus) from the Sophos console using the PC name of each new hire, installing other various

software depending on the position and what was requested.

• Installs VPN to make sure it has the correct IP address for each site; works between two buildings within

Danbury CT which is the central point for setting up all New Hires and shipping them out to our other

national site.

• Documents all incoming inventory and placed each computer into inventory via service tag number and

name of machine.

• Troubleshoots two buildings at Danbury, CT and in two other locations by using SMS to fix issues

remotely and to trouble shoot all technical issues with all software and access listed above.

• Uses SMS to send different kinds of software including imaging to setup new Blackberry’s using Desktop

manager to Sync up each device with email, contacts and calendar from lotus notes.

• Networks activated jack locations and toning out phone lines within the network closets.

• Troubleshoots on HP printers by changing out printers, adding them to the server via IP, also taking

printers apart and changing main kits on HP series 4300 9500, 9550. Also upgrades memory for scan to

printer, fixes printer errors and multiple issues for all software and access listed above.

• Prepare for town hall meetings for all five sites by setting up conference rooms with camera, lighting,

audio and video control.

• Does troubleshooting on new and old computers, by swapping out hard drives, upgrading memory or

even swapping out motherboards.

• Handles all purchasing of any hardware and software licenses and also keeps inventory on who has which

licenses and managed the all the installs and configurations.

• Tackles various ongoing projects such as desktop refresh by swapping out old laptops (Dell d610, d620,

d630 laptops to dell E4300 E6400 E6410 E4310 models) and upgrading all computers from Office 2003 to

Office 2010. Currently in the middle of changing from Lotus Notes 7.5 to Outlook 2010.

May 2008 – June 2010 Chemtura – Middlebury, CT

PC Tech, Senior Site Support Specialist

• Lead support for a facility of over 500 users and for 10 remote facilities worldwide.

• Set up and supported MS Outlook and Citrix sessions.

• Worked with users to troubleshoot over the phone and with remote tools such as GoToAssist and

LANDesk. Also worked with the Network Security team to perform investigations, collect data and maintain

Active Directory.

• Created and modified user accounts per new hire and global exit requests and created and updated

documentation for applications and processes.

• Assisted managers in conducting interviews to fill open positions and assisted various departments

reconcile their assets and adjust inventories for budget purposes.

• Responsible for inventory of PC’s, printers, documenting processes and support procedures.

• Assumed Lead Tech for Middlebury Site support and was the representative for the America’s Cup

projects, PST, DFS and Project Delta.

• Assumed corporate printer project by developing training, establishing setup procedures and support

processes.

• Worked with Veritas backup software to create and run back up and also to restore jobs.

• Worked on the Printer Refresh project and Active Directory project to reset passwords.

• Provided support for network, printers, PC’s, PDA’s and various applications.

January 2008 – May 2008 US Surgical (Covidian) – North Haven, CT

PC Tech

• Managed user accounts to provide access to the proper resources and services that they required.

• Troubleshot accounts, group policies and permissions when necessary.

• Performed installation and upgrades of PC's and OS Installation via disk imaging.

• Provided end user hardware and software desktop.

• Setup, managed and troubleshot NIS and NT user accounts in an active directory environment.

• Set up and networked all printers, scanners and faxes for users.

September 2000 – May 2007 Oxford Health Plans – Trumbull, CT

Lead Helpdesk Support Analyst

Supports enterprise software packages such as Citrix ICA, MS Office 2000, MS Exchange, Lotus Notes,

Internet Explorer and several other software packages related solely to Healthcare and HMO Operations.

• Created user accounts, configured, maintained and granted/denied access to various applications

in a network of 5000+ users using WAN/LAN.

• Troubleshot, documented and resolved issues regarding Windows 2000/95/XP and UNIX environment

operating under TCP/IP. Also troubleshot network connectivity and slowness issues related to remote access,

VPN, Unix/Windows network printing, and WAN performance.

• Managed user accounts to provide access to the proper resources and services that they required and

troubleshot account/group policies and permissions when necessary.

• Assisted the PC Support department with the installation and upgrade of PC's and OS installation by disk

imaging.

• Provided end user hardware and software desktop system and telecommunications support.

• Assisted with the execution of all system and voice related moves, changes, additions, upgrades and with the

installation of the telecommunications equipment including PBX voice switches.

• Kept abreast of technologies in the desktop and telecommunications environment by attending seminars and

other educational opportunities.

• Participated in projects intended to continually improve the infrastructure.

• Managed and troubleshot NIS and NT user accounts in an active directory environment.

• Troubleshot issues related to NT permissions, terminal services, NT folder shares and printing.

• Diagnosed and resolved user issues with Enterprise Administrator 4.6 User Manager, Outlook

mail client, Business Objects 4.1, Office 97, 8.0 Word Excel, Vantive 4.0 and 8.0, Security

Dynamics Ace Server 3.3, Citrix win frame client 3.0, Netscape, ms I.E. 5.0.

Education

1999 – 2000 Porter and Chester Institute – Stratford, CT

Certificate for Computer Engineering and Programing

ReferenceS

Given upon request.

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