Operations Analyst, Marketing Assistant, Social Media Intern
Resume:
MELISSA A. GROTHUES
Amherst, NY 14226
***************@*****.***
Education:
Canisius College- Buffalo, NY
Bachelor of Arts Degree in Communication Studies
Interpersonal Communication, Journalism, and Marketing Concentrations
Dual Minor in Business and Human Resource Management
Cumulative GPA: 3.64/ 4.00
Honors:
Citi Bank CRMS Employee of the Month, July 2012
Canisius College Dean's List, Spring Semester 2008 - May 2011
Daniel Stanton Endowment Scholarship, Fall 2008 - May 2011
Canisius College Trustee's Scholarship, Fall 2007 - May 2011
Lambda Pi Eta, National Communication Association Honor Society, April 2009- May 2011
Experience:
Citi Bank- Getzville, NY
July 2011 - Present
Credit Risk Operation Analyst
- Actively manage five portfolios consisting of 7, 700 customers and over $600 Billion Dollars in risk exposure
- Subject matter expert on credit data, risk policy, and control related functions for corporate and commercial clients
- Corresponds with cross- functioning teams on a daily basis, participating in off-site conference calls and projects
- Monitor documents and review processes associated with commercial lending, covering numerous product lines
- Mitigate firm exposure through analysis of portfolios and documents, while overseeing and allocating portfolio funds
- Promotes participation in department activities, playing a primary role in coordinating activities, volunteer opportunities, and employee incentive programs
- Led a 5- member system improvement team to capture over $10 billion of unlinked industry exposure and save approximately 17. 5 hours processing time per week, which was presented to senior executives in NYC and Buffalo
Blu Salon- Edgewater, NJ
May 2012 - Present
Social Media Intern & Marketing Assistant
- Update content of social media websites on a daily basis while promoting upcoming events, product sales, and the salon's community involvement
- Work with salon owner to develop marketing strategies for selling product and advertising
- Ensure customer satisfaction by responding to questions and concerns in a timely manner
- Encourage customer involvement through on-line contests, questions, and re- posting client pictures
- Cross- promote business partners by re- posting about their new product lines, sales promotions, and events
Bucks4Books- Buffalo, NY
September 2010 - May 2011
Strategic Marketing Intern
- Developed specific promotion strategies for three new services that Bucks4Books created
- Strategized, enhanced, managed and marketed new products while working directly with top-level management, including the company's COO
- Performed SWOT analysis, conducted market research, aided in product development and management, and helped create and execute a marketing plan
Canisius College Annual Fund- Buffalo, NY
October 2008 - September 2010
Head Caller
- Developed training program to include PowerPoint, interactive learning, checklist, and call script
- Participated in campus recruiting events, student open house, and incoming student information fairs
- Trained all new employees and helped with hiring decisions
- Instructed other employees and worked with them to reach team goals through effective leadership
- Exceeded personal sales goal by raising over $79,000 for Canisius College from nearly one thousand donors.
Panasonic WNY Imaging- Buffalo, NY
February 2010 - May 2010
Marketing Intern
- Called prospective clients and businesses, passing leads to sales representatives
- Maintained customer service satisfaction with quality assurance calls and scheduling service visits
- Responsible for mailing all toner orders and tracking stock room inventory
Activities:
Volunteer, Campus Ministry of Canisius College, September 2010-December 2010
Chair, Student- to- Student Fund, Canisius College, August 2009-May 2011
Chair of Student Giving, Canisius College Cabinet, August 2010-May2011
Director of Finance, SHRM Club, Canisius College Chapter 5392, August 2009-December 2010
Society of Human Resource Management, National Organization, February 2009-May 2011
Buffalo Niagara Human Resource Management, Regional Organization, February 2009-May 2011
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