Customer Service Manager

BETH M. BENAVIDES

*** ***** ***** ? Vallejo, CA *4589 ? 707-***-**** ?

***********@*****.***

employment objective

Long term employment where I can learn new responsibilities while

developing a more stable employment history which will lead to career

development opportunities

qualifications

* Honest, reliable, and productive worker; self motivated,

takes initiative

* Excellent skills in facilitation, communications and

presentation

* Outgoing and poised in dealing with the public

* Able to think independently and quickly resolve problems

* Work well in busy office handling a wide variety of tasks

skills

Typing Cash Handling

Customer Service

Heavy Multiple Phones Scheduling Cosmetology

profile of experience

Assistant Manager

. Assigned work schedules, following work requirements, to ensure

quality and timely delivery of service

. Inspected work areas and operating equipment to ensure conformance to

established standards in areas such as cleanliness and maintenance

. Trained workers in proper operational procedures and functions, and

explained company policies

. Observed and evaluated workers' appearance and performance to ensure

quality service

. Met with managers and other supervisors to stay informed of changes

affecting operations

. Informed workers about client interests and special needs of specific

groups

. Resolved customer complaints regarding worker performance and services

rendered

. Requisitioned necessary supplies, equipment, and services

Stylist

. Kept work stations clean and sanitized tools such as scissors and

combs

. Cut, trimmed and shaped hair based on customers' instructions, hair

type and facial features, using clippers, scissors, trimmers and

razors

. Shampooed, rinsed, conditioned and dried hair and scalp with water,

liquid soap, or other solutions

. Operated cash registers to receive payments from patrons

. Demonstrated and sold hair care products and cosmetics

Receptionist

. Answered telephone, and provided information, took messages and

scheduled appointments

. Greeted persons entering establishment, and directed or escorted them

to specific stylist

. Provided information about establishment such as location and services

provided

. Collected, sorted, distributed and prepared mail, messages and courier

deliveries

. Received payments and recorded receipts for services

relevant experience

Stylist Great Clips

Napa, CA

Assistant Manager/Stylist Great Clips

Petaluma, CA

Receptionist Great Clips

Petaluma, CA

education

Licensed Cosmetologist Solano Community College

Fairfield, CA

Diploma Vallejo Adult School

Vallejo, CA

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