Customer Service Sales

D E B B I E AG U I L A R

***** *. ****** **** *****, CA 91702

Phone #626-***-**** ********.**@*******.***

OBJECTIVE

Custonmer Service Professioanl, with over 10

years of experience working in a Manufacturing

industry. Providing superior customer care to

your customers.

EMPLOYMENT HISTORY

ORMCO / Sybrondental Orange,

CA 1991 to 2008

Customer Care Specialist

• Answer customer & Dealer calls (high

volume call center)

• Took orders over the phone, e-mails and by

fax

• Provide credits and debits to customers

• Help customers to solve whatever issues

they might have

• Worked with shipping companies, UPS,

FedEx and USPS

• Worked closely with outside sales reps., as

well as internal employees

• Handled Government, schools and

specialty accounts

• Helped out territories when a sales rep was

missing for a period of time

• Worked on a task force that helped the

Government/schools to pay their PO’s

• Helped new employees learn the products

and computer systems

• Tracked orders for customers and gave

feedback in a timely manner

• Checked on back orders, and due to stock

dates for the customers

• Knows how to manage and prioritizes my

time and workload

• Took credit card payments from customers

• Volunteered for extra projects when asked

or needed

• Worked on returned mail and updated the

computer with the corrected address, etc.

c

Cycle Counter / Inventory Control

ORMCO

Glendora, CA 1987 to 1991

• Counted parts on a daily basis

• Cleared edits, filed work orders

• Helped out with the annual inventory of the

year

• Researched parts discrepancy

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EDUCATION / TRAINING

Graduated La Puente High School

E

La Puente, CA

2006 Citrus College Insurance

L

Billing Azusa, CA

2011 LA works – Cumputer Siminars

B

in 2007 series Irwindale, CA

i

i

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QUALIFICATIONS

• Windows XP / Vista & 7

• MS word, Outlook & Office 2007

• Excel, Power Point

• ORACLE 10.7 & 11i / AS400

• Ten key by touch

• EDI machine

• Great customer relations, and knows how

to retain them

• Good written and verbal skills

• Good interpersonal skills

• Taught customer service classes, and phone

etiquette etc.

• Works well under pressure

• Adapable to change and flexable

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Contact this candidate