Project Manager Customer Service

W ILLIAM M OORE ***** Hartford St #* • Dallas, Texas, 75219

214-***-**** • **********@*****.***

Objective: Customer Service

Summary of Qualification:

High technical proficiency in software and mechanical skills.

Successful history of customer service. Demonstrated competence as corporate liaison and hands-

on problem solver with excellent conceptual understanding of projects and communication skills.

Proven track record as shift leader: supervising staff, delegating tasks, assessing materials

inventory, forecasting work flow and executing project completion.

Core Competencies:

TECHNICAL SKILLS:

Windows XP Windows 7 Apple Microsoft Office

PROFESSIONAL EXPERIENCE

XEROX CORPORATION, IRVING TEXAS 1993 2011

JOB TITLES AND DUTIES HELD AT XEROX:

Client Associate

Specialized in network document production using Power Point, Publisher, Adobe Acrobat,

FreeFlow, and Fiery software

Ensured electronic system distribution of documents

Daily interface with Marketing and Creative Services

DocuCare Associate

Assisted with the entire upgrade of the print system monitoring software

Assisted with installation of 80 new printers

Maintain and service of all new equipment at an internationally known law firm

Daily interface with attorneys and support staff

Account Coordinator and Team Leader

Assisted with the print process set-up of a government project at the Dallas DTC from the

initiation of the project until established

Assisted with the design and implementation of several project processes:

o Designed a system to print very large alpha/numeric files on multiple printers and preserve

continuity of end product

o Coordinated intra-department communication

Network Print Specialist

Specialized in network document production

Ensured electronic system distribution of documents

Daily interface with IT personal

Color Specialist

Specialized in Color Technology

Assessed current programs and devised upgrades

Installation of print drivers and mapping PCs to color printers

DMSI Project Coordinator

Project manager for Xerox with new account

Devised the project plan using Microsoft Project Manager to install two copy centers and 17 walk-

up copiers

Ordered all equipment, supervised space requirements and created floor plans using Visio software

program.

Coordinated and facilitated communications with the sales team, product providers, customer

liaison, and delivery company

Account Coordinator

Coordinated production of print jobs at a nationally known trial firm

Streamlined large print production

Created and maintained accounting record presentations for customer meetings using Excel and

Power Point

Extensive interaction with attorneys and support staff

EDUCATION AND SKILLS

Pursuing an Associate Degree in Network System Administration at DeVry University Irving, Texas

Algebra 112 and 114

Business and Technology 115

Critical Thinking and Problem Solving 148

Certifications

Lean Six Sigma – Yellow Belt

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