Customer Service Manager
Resume:
M ON ICARAE SANTOS
S t. Petersburg, FL
Phone: 727-***-****
Alt Phone: 631-***-****
*******@*****.***
Objective
A position as a shift manager, office manager, or customer service
representative.
Ability Summa ry
Experience in planning, directing, and coordinating the operations of
companies and customer service relations.
Employment H istory
Teller Operation Specialist
03/2008 - 02/2010 Bank of America S t Petersburg, FL
I was responsible for t raining coaching tellers, all opening/ closing
p rocedures, customer service, POS, printing/ verifying/ filing reports, teller
audits, ship/ order all bank funds, maintenance ATM/ TCD, change orders,
p roof work, daily lunch/ window scheduling, open/close/maintenance accounts,
lobby lead/ greet and direct customers, process wires/ foreign currency/ safe
send, quarterly teller reviews, order supplies, and perform notaries.
M anager in Waiting
04/2007 - 12/2007 L ady Foot Locker Tampa, FL
I was responsible for helping the store manager with maintaining a
f unctioning store. For example I assisted with associate t raining, sales
management, customer relations, monitoring inventory, loss prevention, and
v isual merchandising.
S tore Manager
04/2002 - 04/2007 L ady Foot Locker Bay Shore, NY
I was responsible for all of the day to day running of the store. Such as the
h i ring and t raining of all store associates, sales management and goals,
v isual merchandising, customer relations, inventory, and loss prevention.
Education and T rainings
Completion Date Issuing Insti tution Qualification Course of Study
05/13/2013 Saint Petersburg College 1 Year of College or a Technical or
Vocational School N ursing
01/2005 Suffolk County Community College Associates Degree A rts
and Sciences
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration
Date
Notary Public State of Florida 04/2009 04/2013
Honors & Activities
Awarded several plaques for best loss prevention, hour control, and profit
gain while working for Lady Foot Locker
Additional I nformation
Available to start work immediately.
Detailed References
Danielle Walker, Bookkeeper
Personal reference known for 19 year(s).
Raquel Vergara, Customer Service Rep
Business reference known for 9 year(s).
Crystle Adrion, Social Worker
Personal reference known for 13 year(s).
Bryan Riddick, Manager
Lady Foot Locker
Business reference known for 8 year(s).
Tessa Anderson
Business reference known for 3 year(s).
Contact this candidate