Customer Service Management

Demetrius H. Sanders

*** ****** ****** ***** ********, South Carolina 29464

843-***-**** (CELL) 843-***-**** (ALT Cell)

******************@*****.***

Store Management Position

Top-notch assistant with ten years of experience managing business

relations and special projects at the senior management level. Served as

primary point of contact between management, associates, and vendors.

Maintained excellent written and oral communications skills, problem

resolution abilities and a high level of confidentiality.

Professional Experience

NCO Financial Services, North Charleston, SC

Customer Financial Agent (2010-

present)

. Communicate with patients/clients/customers by telephone and/or

written correspondence to attempt to bring resolution to unpaid

accounts.

. Supply thorough customer service, maintain positive

patient/client/customer relations, and work efficiently in the name of

the client.

. Provide thorough, efficient, and accurate updates on computer files

for each call made.

. May process all correspondences with adherence with the Fair Debt

Collection Practices Act (FDCPA) and the Health Insurance Portability

and Accountability Act (HIPAA) guidelines where applicable.

. Maintain knowledge of functional area and company policies and

procedures.

. Provide feedback to management concerning possible problems or areas

of improvement.

. Make recommendations to implement improved processes.

. Perform other duties as assigned by management.

Wal-Mart, Mount Pleasant, SC

Human Resource Administrative Manager (1997-2009)

. Provided supervision to the management team and associates.

Responsible management staff for hiring and training other associates.

Provided customer service assistance to customers when purchasing

merchandise, and basic assistance while shopping within the store

. Formulated the benefits enrollment for all qualified management and

associates. Communicated company personnel information and coordinates

personnel-related activities by auditing personnel files, entering,

and checking associate files

. Administers, maintains, and oversees facility training by

communicating training plans, monitoring and tracking completion of

training by associates, reviewing training reports, and communicating

training issues to Management

. Provide personnel support by auditing personnel files; entering,

checking, and processing payroll; coordinating recruiting, hiring,

training and evaluation processes; and maintaining personnel and

employment documentation

. Duties included performing a variety of complex clerical and entry-

level bookkeeping and accounting tasks, applying accepted procedures

to the preparation and maintenance of accounting and other records,

and preparing financial, statistical, and/or technical reports

. Prepared or verified and encoded requisitions, invoices, complex

journal entries or other transaction documents for accuracy,

completeness and compliance within the POS system, approves

transaction documents within designated limits.

. Maintained special logs or records and balances and reconciled

internal accounts or records within the POS system; verifies accuracy

and completeness and makes necessary adjustments. Reviews computer

reports to identify and trace sources of error; making necessary

corrections within reason

. Contacts management and other appropriate personnel regularly to

resolve problems; kept all parties informed and served as reference

source; Authorized the purchase of equipment, supplies and services

within defined limits.

. Controlled small petty cash fund; authorized disbursement and fund

replenishment; prepares necessary entries.

United States Army, Hanau, Germany

Petroleum Supply Special (1995-1997)

. Assisted with peacekeeping mission to Bosnia Herzegovina

. Assisted the infantry units with supply and fuel shipments and other

quartermaster supply necessities

. Drove and maintenance the 5000 gallon fuel tankers

Computer Skills

Windows 2000; Windows 7; Microsoft Word, Excel, Power Point, Access; Adobe

Illustrator; Microsoft Outlook Express; Scanning Technology

Education

Masters of Science minor Management (HR Management)

Walden University

January 2010-Present

Masters of Science minor Leadership and Organizational Development

Strayer University

North Charleston, SC

January 2010-January 2010

Bachelors of Business Administration minor Human Resource Management

Strayer University

North Charleston, SC

January 2007-December 2009

Contact this candidate