Customer Service Sales
Resume:
Donna R Tivoli
Matthews, NC *8104
********@***.***
Summary of Experience: Efficient Customer Service Representative with
outstanding communication and problem solving skills. Over twenty years
experience. Detail oriented and organized with a proven track record of
providing superior customer service. Duties included the training of other
associates and the handling of all confidential files and records of sales.
Objective
I am seeking a position that will enable me to utilize my superior customer
service abilities to achieve client satisfaction and contribute to the
success of my employer and team. My diverse fields of expertise include
Real Estate, Customer Relations and Retail services.
May 2011 to Present
Brookstone Co.
Charlotte Douglas Airport
2nd Assistant Manager
Manage all duties within store on a daily basis, opening,
closing, sales, etc..
In charge of all inventory, stock, etc,
In charge of entering payroll on a weekly basis
Handling of customers concerns and problems in a timely and
courteous manner
December 2010 to May
Roof Doctor
Receptionist/Assistant
Monroe, NC
Answer phones; greet customers, set up appointments for sales
reps
Enter data into system base, file, copy, organize company records
March 2004 to January 2009
NVR Mortgage.
Receptionist/Admin Assistant
Charlotte, North Carolina
Managed multiple phone lines for Branch
Paid all incoming bills for Branch, balanced spread sheets
monthly
Managed sales records in system on a weekly basis
Maintained all new data for customer's closing dates, sales
price, and change orders
June 2000 to Oct 2003
Business Card Express
Customer Service/Control Center Rep
Indian trail, North Carolina
Processing orders via phone, fax, mail and incoming calls,
nationwide
Answering multiple phone lines. Preparing orders in house
Pricing on products. Quotes for In House and Outside clients
Formatted product information packets for mail out correspondence
Maintain and Update all Product information for Catalog stock room
Entered payments into system for existing customers
Feb 1998 to May 2000
Victoria Secret
Assistant Manager
Charlotte, NC
Managed all duties within store on a daily basis, opening,
closing, sales, etc..
In charge of all inventory, stock, etc, and the ordering of monthly
supplies
Oversaw fourteen + employees, in charge of hiring, scheduling
Entering payroll on a weekly basis
Answered customers concerns and problems in a timely and courteous
manner
June 1996 to May 2000
Ryan Homes/Builder
Model Home Sales Coordinator: Part Time
Indian Trail, North Carolina
Greeted customers in model home and assisted home buyers with floor-
plans
Knowledge on all upgrades and sales prices
Answered multi line phones system, and helped existing and new home
buyers
Oversaw all open house sessions for the showing of new models
Education:
Bushwick High School, Brooklyn NY
Queens Community College, NY 1 yr..
Continuing Education: Customer Service Courses
How to Deal with Difficult People in the workforce; How to
Handle Stress in the Workplace;
Computer skills: Word; Excel; EPS; PDF Files
Interest:
Competition and Site Manager for Poetry Forum.
Volunteer for Weddington Middle School. All areas where needed
Awards:
2005, 2006 & 2007- Administrator of the Year
References given upon request:
Contact this candidate