Customer Service Data Entry

Mahogany Guzman

***** ***** ****** ** **********, CA 92596

Home 951-***-**** Cell 951-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Military Spouse

Current accomplishment: Graduate from Axia College, receiving an AA degree

in IT Networking.

Mortgage and Banking professional with over 15 years of experience in a

related field providing experience in loan processing, post closing, and

funding handling a pipeline of 100 plus loans.

SKILLS

Knowledge and understanding of web technologies, (HTML, CSS, XML, HTML,

AJAX, CSS, HTTP or JavaScript), routing mapping, wiring, and switches.

Knowledge and understanding of IT related subjects, Ideal time-management

and record keeping, strong analytical and problem solving skills,

versatility and openness to learn and work in new domains when necessary.

Computer literate with proficiency in Microsoft word, Excel, PowerPoint,

Outlook, Groove, Access, PowerPoint, Publisher, One Note, Word Perfect,

Visio, Internet skills; Able to operate a printer, fax, scanner, multi-

line phone systems, customer service skills, data entry, good written and

oral communication interpersonal skills, fast pace working environment

capability, and typing speed of 40wpm; Available and eager to start

immediately.

PROFESSIONAL EXPERIENCE

Resource Accounting 9/2010-1/2011

Home Service Specialist II/ Doc Closer/Funder Contractor

Bank of America - Carlsbad, CA

. Customer Service; reviewed appraisals within excel

. Employment verifications for borrowers via phone

. Calculated borrowers Income using a ten-key calculator

. Coordinated loan closings, appraisal appointments via phone, or

emailing using outlook express

. Ordered various documents, Appraisals, Payoffs, Insurance, Titles via

computer creating excel spreadsheets

. Funded loans within AS400 banking database on computer

. Reviewed loan documents on computer or hard copy

. Created loan documents from computer on Edge system, banking database

. Sent loan documents to escrow companies via fed-ex,or email using

outlook express

. Followed closing and compliance guidelines for loan products

On Call Staffing 4/2009- 6/2009

Appraisal Reviewer- Servicelink--Irvine, CA

. Reviewed and approval appraisals on computer using word, and excel

spreadsheets

. Contacted appraiser for property information via phone or computer

. Input information in a database from the appraiser on an excel

spreadsheet

. Followed-up rejections calling or emailing clients using outlook

express

Pacific Marine Credit Union 08/2008-10/2008

Financial Service Rep. II -Camp Pendleton, CA

. Customer Service

. Assisted members with account and new loan account services face to

face, opening checking/savings accounts

. Assisted members with customer service loan requests via banking

database

. Calculated the borrower's income using a 10-key calculator

. Verified employment of the borrower via phone, or computer

FISERV LENDING SOLUTIONS 2/2005- 5/2008

Post closing/Recording Review/Data Entry Team Lead - Rocky Hill, CT

. Customer Service

. Followed closing and compliance guidelines for loan products

. Created graph and charts using Visio for workflow

. Processed FHA, VA, Conventional, HUD

. Verified funded loans from excel spreadsheets

. Obtained deed information from county recorders offices via phone or

email using outlook express

. Sent out mortgages, deeds, trusts, to county recorder's office via fed-

ex

. Entered Loan information into company database in Microsoft office,

and excel spreadsheets

. Used Great Plains for cutting county fee checks, and monthly expense

. Researched trust issues, property discrepancies, property address,

loan amounts, legal descriptions

Home Funds Direct (Retail) 11/2004- 01/2005

Loan Specialist II - Middletown, CT

. Customer Service

. Followed closing and compliance guidelines for loan products

. Reviewed appraisals on excel spreadsheet

. Employment verifications for borrowers via phone

. Calculated borrowers Income using a 10-key calculator

. Coordinated loan closings via phone, or emailing using outlook express

. Set up appraisal appointments via phone, and outlook express

. Entered decline in loan information computer system

. Ordered various documents, Appraisals, Payoffs, Insurance Binders,

Titles via email outlook express

Accredited Home Lenders (Wholesale) 6/2002 - 4/2004

Collateral Liaison - San Diego, CA

. Followed closing and compliance guidelines for loan products

. Prepped collateral packages, and sent out via Fedex

. Balanced warehouse reports Lehman, CSFB, Countywide using excel

spreadsheets, and computer database

. Communicated with investors and the custodian of the warehouses

. Communicated with Title/closing agents on missing collateral documents

via phone or emailing using outlook express

. Researched missing collateral documents/packages from Microsoft word,

and excel spreadsheets

Marine Air Federal Credit Union-- Now Navy Federal Credit Union 2/2000

- 2/2002

Branch Manager - MCAS Miramar, San Diego, CA

. Customer Service

. Supervised a branch of 3 tellers

. Ran and created reports in reference to suspicious ATM activity, using

excel

. Balanced 3 ATM machines using currency counters, and 10-key calculator

machines

. Emailed Weekly reporting to headquarters using outlook express

. Researched customers dispute transactions within the computer database

Education

Attended St Joan Antida High School Milwaukee, WI

Graduated May 1995 3.8 G.P.A.

Axia College - Phoenix Arizona

IT Networking (On-line Courses)

AA Degree received Nov 13, 2010

Contact this candidate