Proficient with Microsoft Office
Resume:
Patricia M. Moorhead
Pittsburgh, PA 15211
(H) 412-***-****
TECHNICAL SKILL
MS Office Suite, including Access, Excel, Word, PowerPoint, Publisher,
Outlook, Internet (Necho software used by insurance industry)
EXPERIENCE
State Farm Insurance
Receptionist/Secretary 7/14 - currently (part-time status)
Responsible for general administrative tasks associated with the insurance
agency such as customer payments, issuing requested identification of
insurance along with some sales and marketing.
Pittsburgh Public Schools and
Seton LaSalle High School, Pittsburgh Catholic Schools
Teacher (Substitute Status) 10/11 - Currently
Responsible for general classroom management and implementation of lesson
plans for children from kindergarten through 12th grade within the City of
Pittsburgh.
Wilkinsburg School District
Teacher (Substitute Status) 2/2011 - 10/11
Responsible for general classroom management and implementation of lesson
plans of each assigned classroom on a daily basis in the Wilkinsburg Middle
School and High School.
Wilkinsburg School District
Secretary (Temporary Status) 7/2010 - 2/2011
Responsible for general administrative tasks associated with the school
district's human resources office including worker's compensation claims
and payroll/vacation tracking functions and other clerical duties depending
on the designated assignment.
Allegheny HealthChoices, Inc., Pittsburgh, PA
Quality Insurance Department, Program Specialist, 7/00 to 5/08.
Responsible for the data analysis, contract compliance and reporting of
behavioral health complaints and grievances to the Pa Department of Public
Welfare on a monthly basis in accordance with the PA. DPW Act 68 standards.
Responsible for resolution of issues regarding local behavioral health
contractor' reports before submission to the (OMHSAS) Office of Mental
Health and Substance Abuse Services.
Responsible for report writing, tracking, identifying trends and verifying
behavioral health mortalities and critical incidents for the MH/D&A
Medicaid population of Allegheny County on a monthly, quarterly and annual
basis.
Responsible for developing and maintaining spreadsheets to accommodate the
tracking of information.
Responsible for assembling, editing and formatting official reports.
Responsible for researching and acquiring information related to behavioral
health issues.
Responsible for outreach and education of the Allegheny HealthChoices
program to providers and members.
Allegheny HealthChoices, Inc., Pittsburgh, PA
Executive Assistant to Director of Quality Assurance, 1/99-7/00
Multiple levels of responsibilities associated with the ongoing development
of
Allegheny HealthChoices, Inc.
Responsible for composing and advertising fiscal and quality assurance
positions needed for a non-profit corporation.
Created marketing brochures using Microsoft Publisher.
Responsible to attend, represent and document meetings for Director of
Quality Assurance.
Responsible for communication to Board members including meeting minutes,
announcements, materials, general communications
Coordinating information between AHCI staff members.
Responsible for direct and written communications to the Allegheny County
Commissioners' offices and staff. Development and composition of materials
for initial website construction.
Allegheny County, Department of Human Services, Pittsburgh, PA
Managed Care Specialist, 7/96 to 1/99
(Great Lakes Behavioral Health Consultant)
Responsible for tasks regarding the transition of Allegheny County Medicaid
behavioral health/drug and alcohol program to the HealthChoices managed
care program. Tasks included:
Responsible for composing and marketing several personnel advertisements
(nationally and locally) for Allegheny Health Choices, Inc. Also,
accountable for direct communication and distribution of materials to
Commissioners' staff.
Responsible also for all administrative functions to the managed care
Medicaid HealthChoices Program including: letter and memo composition and
typing, communication and coordination of meetings, taking meeting minutes.
Coordinating communication between county staff and outside legal counsel,
outside consulting firm, state department of human services, and
communication coordination of the Internal Managed Care Committee of
Allegheny County.
Allegheny County Department of Human Services, Pittsburgh, PA
Children and Youth Services, Financial Analyst, 5/95 to 7/96
(Consultant-Donnelly Boland Consulting)
Responsible for evaluating and tracking payments to providers in Allegheny
County. Responsible for developing and updating spreadsheets done in Lotus
123. Also, responsible for all direct communication between Children and
Youth Services and local providers of children services in Allegheny
County regarding claims payments. Additional responsibilities included all
composing and public advertising for CYS litigation (relinquishing parental
rights, adoption).
Pittsburgh Public Schools
Seton LaSalle High School
Secondary English, 1/91 to 11/94 (Substitute Status)
Taught one semester (cooperative status) in the multi-cultural magnet
school for city of Pittsburgh. During that time, responsibilities included
the development of daily class objectives and monthly agendas incorporating
cultural traditions and events into all subject matter. As a result of
this experience, I was requested as a substitute in the same multicultural
middle school on a long-term, consistent basis and the corresponding high
school (Brashear) for the City of Pittsburgh, PA.
In addition, I substituted for Seton LaSalle Catholic HS in the areas of
English and theology. In both environments, responsible for implementation
of work plans given by the administrations. Accountable for all classroom
interaction, problem solving of social situations of all types, as well as,
teaching methods (i.e. team teaching, student to student tutoring, etc).
Ultimately, responsible for direct communication among parents,
administration and school social workers.
John Tighe Esquire, Pittsburgh, PA
Paralegal/Legal Secretary, 5/84-1/91 ( continued as casual part-time until
2001)
Responsible for direct communication with all levels of the Allegheny
County Courts.
Reviewed and drafted legal correspondence including, depositions and
preliminaries for lawsuits involving medical malpractice, workers'
compensation and several other types of litigation.
Accountable for the minute taking for the Penn Hills School Board meetings
where Mr. Tighe served as the school solicitor.
EDUCATION
Duquesne University, 1988-91
B.S. Secondary Education
Certified Secondary English Education
Pennsylvania Board Certification in Secondary English
(Temporary certification)
Bradford Business School, 1987-1988
Specialized in Legal/Business Writing
Computer Specialization
Nine-month, full-time program
Graduated with computer, shorthand and typing skills
Six month concentrated study of Legal and Business writing skills
COMMUNITY INVOLVEMENT
Active member and officer of a Catholic organization (LAOH) responsible for
raising funds for several of the local Catholic charities.
PERSONAL
Enjoy biking, jogging and the performing arts.
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