Management Training

M A R K M D A V I D

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O B J E C T I V E

To incorporate operational and management skills

into a comprehensive inter-

disciplinary approach to health care IT that enhances work flow

management and elevates the quality of the patient/doctor

relationship in a manner that is both cost effective and strives

to create greater patient satisfaction.

P R O F E S S I O N A L E X P E R I E N C E

Shands Hospital GoLive, University of Florida, Gainesville

2011

EPIC: Inpatient Support Consultant

Provided detailed and comprehensive Inpatient EMR/IT

support to physicians and nursing staff. Helped this

ICU Cancer and Trauma staff navigate through work flow and

operational issues to maximize IT comprehension and minimize the potential

for improper documentation of patient information.

Christ Hospital GoLive, Cincinnati, Ohio

2011

EPIC: Cadence/Prelude Support Consultant

Greater Cincinnati Cardiovascular Consultants (GCCC)

Assisted a centralized call and scheduling office with

impressive call volumes and helped communicate work flow and

staffing requirements to CEO. Helped formulate plan to train

new as well as existing staff. Helped organize training of new

staff, resulting in an 80% reduction in dropped calls.

Mercy Hospital GoLive, Fairfield, Ohio

2011

EPIC: Cadence/Prelude Support Consultant

Greater Cincinnati Cardiovascular Consultants (GCCC)

Assisted front office staff with the registration and scheduling of

new and current patients. Insured that work flow was properly

aligned with the application of the EPIC EMR module.

M. F. Daoud

1988-Current Vice

President and Director of Operations

Gold Star Chili

Results driven management executive with 17 years

experience in the food service industry in charge of

marketing, finance, accounting, human resource, property

development and capital procurement. Developed and instituted key

measuring devices to evaluate progress of personnel and

sales. Assisted in the marketing formulation of brand

awareness and executed profit sharing programs that

sustained growth within the company.

P R O F E S S I O N A L E X P E R I E N C E C O N T .

MF Daoud/Gold Star Chili

Developer

2009-2011

Kings Island, Resort Area

Successfully developed a one-acre tract of land for a 6500

sq. ft. development. Recruited and retained as tenants

national eateries Chipotle, Dairy Queen and Jimmy Johns

without the use of brokers. Responsibilities included

demographic site assessment, architectural site design,

zoning compliance, construction management, financing and

budgeting.

MF Daoud/Gold Star Chili

Developer

Hillsboro, Ohio

2003

Successfully developed a one-acre tract of land in response

to the plans of a major competitor to locate in close

proximity near a current Gold Star Chili. Located and

purchased 1.35 acre tract which was subsequently subdivided

and sold to Blockbuster Video, creating revenue to finance

the development and construction of a new 2400 sq. ft. Gold

Star Chili store in the new location.

Caring Transitions

Director of Operations

2007-2009

Directed the operations portfolio for this Cincinnati-based

Franchise Company. Responsibilities included but were not

limited to administrative management of internet and intranet

web site as well as intranet content, producing and

presenting a five-day training program for incoming

franchisees, enhancing operational relationships with current

franchisees, and the strategic development of marketing and

operational programs designed to enhance business

opportunities.

BenJava ltd.

2005-2008

President and Director of Operations

Established the first Ben & Jerry's/Green Mountain ice cream

espresso co-brand

in Clifton Heights. Established procedures for two different

business models within a single operating system.

Responsibilities included but were not limited to budgetary

and fiscal management, training of personnel, operations

maintenance, point of sale computer system knowledge, and

menu development.

M A N A G E M E N T T R A I N I N G H I G H L I G H T S

Mercy Fairfield/GoLive Training Consultant

?Developed one-on-one Cadence and Prelude methodologies with

office end users

?Taught end users key shortcuts that dramatically shortened

their registration and scheduling times.

?Helped manage end user workflows that enabled them to properly

develop more efficient ways to register and schedule

patients

Mercy Clifton/GoLive Training Consultant

?Entered an office transition environment that was not

operating according to hospital standards.

?Worked hand in hand with end users who were having major

difficulties with EPIC implementation.

?Instituted key anxiety inhibitors that enabled end users to

properly navigate EPIC implementation.

?Communicated with office management about staffing needs.

?Helped initiate the hiring of new office personnel.

?Helped train new hires so office manager could focus on needs

of existing staff

Shands Hospital Gainesville Fla./GoLive Training Consultant

?Supported Trauma ICU team of doctors and nurses on ClinDoc

Inpatient Module

?Helped train and support the following applications within

ClinDoc/IP:

Smart Tools; Review and Place Orders; Rounding; MAR; Consults;

ADT

?Helped train nurses to interface vitals I/O monitor with

DocFlowsheet Chart

?Taught doctors to properly utilize smart phrases

?Maintained constant contact with command center on all levels

of system implementation

Caring Transitions Franchise Operations Director

?Developed and created the Senior Move Management training

manual

?Conducted and managed the 5-Day training seminar for incoming

franchisees

?Taught students the critical needs assessments of seniors as

they transition to assisted or dependant living

?Taught students sensitivity training regarding senior's

emotional attachment to items they will have to sell

?Made field visits with franchisees

?Instituted and taught illustrative software methodologies for

franchisee use in the field

?Taught franchisees how to manage their own personal intranet

web site

?Managed the intra as well as internet website content for

franchisees and company

?Developed key relationships with major Assisted Living

Directors who allowed incoming franchisees to experience the

lifestyles and key differences in level of assisted living

care

MF Daoud Inc Executive VP Operations and Development

?Developed four new products that would become company

mainstays

?Developed an internal "train the trainer" manual for managers

?Developed key operational indicators for success and tied

management performance to operational metrics

?Helped manage the training of hundreds of new employees

?Trained managers and employees on POS systems

?As Franchise Advisory Council President communicated to fellow

franchisees the conceptual and operational decision-making

that was affecting the company

E D U C A T I O N

EPIC Credentialed Trainer

Cadence Prelude

2011

Credentialed trainer in EPIC electronic medical records

(EMR) software. Specialized in

Cadence/Prelude application modules.

University of Michigan Ann Arbor, Michigan

1984-1987

Masters of Urban Planning (MUP)

Specialization/ Real Estate and Economic

development

University of Cincinnati

Cincinnati, Ohio 1979-

1984

Bachelor of Science

Specialization/Sociology/Social Psychology

P R O F E S S I O N A L A C C O M P L I S H M E N T S

Hamilton County Candidate

Clerk of Courts

1996

Endorsed candidate for Hamilton County County Clerk of Courts

race.

. Financed and Developed First Ever Ben & Jerry's Co-

Brand

1 Financed and Developed Two Gold Star Chili Restaurants

. Remodeled Three Other Gold Stars Within Three Years

. Increased Company Sales by Over 30%

. Created Strong Financial Relationships with Financial

Institutions

. Received Highest Honor For Multi Unit Operations by

Parent Company, operating five units with scores

above 90

. Retained as Tenants Jimmy Johns, Dairy Queen, and

Chipotle for a 6500 sq. ft. development

P R O F ES S I O N A L A N D V O L U N T E E R A C T I V I T I E S

. Gold Star Chili Franchise Advisory Council Chairman

. St. James Orthodox Church Boardmember

. Fort Ancient Native American Museum Boardmember

. Endorsed Candidate Hamilton County Clerk of Courts

. Assistant Coach Sycamore Comets Pee Wee Football

R E F E R E N C E S

? Furnished upon request

Contact this candidate