Customer Service Manager
Resume:
ALISA A. WILLENBACHER
**** ******** *****, *** **** Richey, FL 34655
*********@*********.***
Detail-oriented professional with 23 years of experience is seeking a
position which requires extensive customer relations expertise, outstanding
organizational skills and the ability to work independently. History of
proven ability to perform a broad range of positions enveloping multitude
functions in fast-paced environment. Previous positions emphasized company
representation, ability to make decisions and follow through with emphasis
on professionalism, accuracy and time management.
QUALIFICATIONS
Office Manager...Mortgage Loan Officer... Mortgage Loan Coordinator...
Customer Design Consultant...Warranty Service... Event Coordinator...
Property Management...Insurance Coordinator...
Secretary Specialist...Customer Service Specialist...
Accounts Payable/Receivable...Proposals/Bid Request
COMPETENCIES
1. Excellent Organizational Skills
. Team Leadership
. Superior Customer Relations
. Time Management
. Work Well Under Pressure
. Analyzing clients Needs
. Problem Identification & Resolution
. Multitask-Oriented
. Detailed Oriented
. Administrative Skills
PROFESSIONAL EXPERIENCE
Gulfwind Companies, Tampa Florida
Office Manager, 2007 - Present
Marketing coordinator, property management, insurance
coordinator, plan design, secretarial, accounts
payable/receivable, liens, bid coordinator, budget, job scheduling,
proposals, event coordinator, equipment ordering, payroll, draw
request, customer relations and daily misc. construction
office duties.
AlisaWillenbacher - Page 2
U.S. Homes Corporation (later acquired by LENNAR HOMES), Clearwater, FL
Mortgage Loan Officer/Mortgage Loan Coordinator, 1998-2002
Managed loan process, with expertise in analyzing client's
needs, for FHA/VA & Conventional loans; rates,
applications, underwriting, processing, title and backlog
management.
Claussen Company, Fort Myers, FL
Property Manager, 1994 - 1997
Liaison between financial institute/owner & construction for
three communities, customer design consultant, customer service
specialist, draw request, purchase orders, bid request,
proposals, OHSA, liens, property management, warranty service,
coordination with architect on product development designs
and punch-out units under construction for quality and
code requirements.
International Business Machines (IBM), Fort Myers, FL
1985-1994
Ten promotions and eleven awards during 8 years of employment
with IBM
Marketing Representative Trainee, Customer Service
Representative, Senior Secretary Specialist, Secretary
Specialist, Senior Admin Specialist, Administrative Specialist,
Receptionist, Assistance Administrator, Supplemental General Trainee, Temp.
Services
____________________________________________________________________________
_________
EDUCATION
*Florida Mortgage Broker's License-2010*
Lee Vo-Tech College, Fort Myers, FL-Court Stenographer
Edison Community College, Fort Myers, FL- Business Courses
ADDITIONAL DEVELOPMENT
Time Management (Franklin Covey)
Advanced Loan Processing (U.S. Homes)
Introduction to Mortgage Banking (U.S. Homes)
Conventional Loan Processing (U. S. Homes)
How to Win Friends & Influence People (Dale Carnegie)
How to Stop Worrying & Start Living (Dale Carnegie)
Managing Through People (Dale Carnegie)
The 5 Essential People Skills (Dale Carnegie)
COMPUTER SKILLS
SharePoint, Microsoft (Excel, Word, Outlook), Buildsoft & Peachtree, 80 WPM
Contact this candidate