Manager Customer Service

Fulvio Traverso

**** ******* ******, ***** ** ***65 H: 718-***-**** C: 917-***-****

Email: *******@*********.***

PROFESSIONAL HISTORY

GDA Llc- Construction- Residential Industry, P/T 1980-Present

All phases of construction- carpentry, framing, tile, electrical, plumbing,

masonry and waterproofing

Home Depot, NYC- MET Associate 10/2009-Present

Vendor display; Sales, Customer service; Coordinate/Inspect vendor related

projects; Execution of set integrity; Remodel/reset POP's; Update price/

SKU, inventory accuracy; Disposal of hazardous materials

ADJ Dutch, Hunts Point, NY- Operations Manager 6/2007-3/2008

Purchasing/inspection of goods; Coordinated loading/dispatch logistics;

Inventory accountability

VERIZON, Yonkers, NY- Repair/ Installation Technician 4/2005-5/2006

Installation, integration, repair and testing of home/business terminals;

Spliced/tested cable; Troubleshoot; Bucket truck qualified; Safety/high-

voltage trained; Overhead drops and aerial repair; Consistently and

significantly exceeded company standards for customer satisfaction

Foreman: Yolanda Shinault: 914-***-**** or Pete McGrain: 914-***-****

The Calling Center, NYC- Owner/Manager 5/1995-4/2005

Fully licensed FCC214 calling center in NYC Ship terminal; T-Mobile

dealership; Managed daily operations and 10 employees in 2 retail/wholesale

locations; Maintained over 200 client accounts; Handled administration and

inventory control; Installed/maintained PBX switching system, phones, DSL,

Voice/Internet/Computers;

Product Sales, Phone Cards, Money Remitter (Western Union, VIGO, NYBR).

Member of www.midtownwest.org and Dun&Bradstreet Ref. #968804534 (WESTEL

Inc)

North American Research, NYC- P/T Consultant 1/1995-1/2000

Consulted on RFID application/integration for international projects most

notably Argentina's Ministry of Agriculture- Livestock & Fisheries under

ISO protocols 11784 & 11785; and Sokymat RFID to Pacific Northwest National

Laboratory (DOE & DARPA Sponsored Project)

www.pnl.gov/breakthroughs/issues/1999-issues/fall/critical.stm and for

Pacific Northwest Fisheries Commission (PTAGIS Project)

Reference: Shiric Sarasola: 917-***-****

Autospec of Great Neck, Long Island, NY- Manager 1/1992-

12/1994

BPK Special Effects, NYC- Master Installer 4/1990-12/1991

Car Tunes, Long Island, NY- Installer 2/1988-4/1990

Ultrasmith.com, NYC- Installer 1/1983-2/1988

Designed all forms of custom work for auto/yacht, including electronics;

Mobile / Marine Fabrications in metal, wood and resins; Installations,

interior rebuilds; Audio-Video system installations; Troubleshooting;

Customer consultations, sales and service; Pricing and schedules; Ensured

vendor support; Coordinated ordering supplies, parts, tools and chemicals

EDUCATION

Lehman College - Mathematics/Computer Science - B.S. degree in

2013/2014 (currently enrolled)

SOKYMAT RFID - Trained and certified, 1995

ADDITIONAL SKILLS

. Highly proficient in installation, repair, inspection, upgrade,

testing and integration;

. Familiar with Voice, Internet and Wireless Technologies; Expert in

troubleshooting

. Ability to understand electronic and mechanical equipment, systems and

concepts;

. Sound knowledge of PC and Mac environments, both hardware and

software; Versed in MS Office Suite- PowerPoint, WordPerfect, Access,

Outlook, Excel);

. Custom Audio, Fabrication and Electronics (Crestron/RTI home

automation, audio/video integration, CCTV and security, and control

hardware/software)

. Hard-working, able to multi-task effectively; Excellent verbal and

communication skills

. Advanced knowledge of various proprietary software and hardware

. Fluent in Spanish, Italian, English (Studied French, Latin, and

Greek)

Contact this candidate