Assistant Customer Service
Resume:
DeeDee De Miranda
**** ******* ***** **. #**, Fort Collins, CO 80526
970-***-**** (mobile)
**********@*****.***
Research Assistant in textiles research laboratory at Colorado State University.
Summary
•
• Extensive knowledge of fiber, yarn and fabric production.
• Experienced in textile testing and analysis using ASTM & AATCC methods for
quality assessment, and color change evaluation (Farnsworth Munsell tested
for color aptitude/perception).
• Experienced in usage of lab equipment including Atlas Launder ometer,
Vertical Flame tester, Taber abrasion tester, Instron tensile tester,
Spectrophotometer, AATCC Crockmeter, AATCC Spray tester, AATCC
Perspiration tester, and Atlas Suntest XLS+.
• Teaching Assistant for undergraduate Textiles course; educating students
about fibers, yarns, fabrics, finishes, dyeing, and printing.
• Intermediate language, reading comprehension, and writing skills in Spanish.
• Highly proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Master of Science, Design & Merchandising Graduation:
Education
May 13,
Emphasis in textile science
2011
Colorado State University, Fort Collins, CO
Bachelor of Science, Design & Merchandising
1999 2003
Concentration: Merchandising
Colorado State University, Fort Collins, CO
High School Diploma
Rocky Mountain High School, Fort Collins, CO 1999
Enrollment in Advanced Placement courses
Completion of Spanish Language Program 06/01
07/01
Conversa Centro Linguistico, Santa Ana, Costa Rica
Spring
Boys & Girls Club, Fort Collins, CO
Volunteer
2007
Poudre School District: Bilingual reading program
Experience
Avenir Museum of Design & Merchandising, Fort Collins, CO
Inventory and records assistance for historic costume collection 08/10
present
08/10
ASTM International (American Society for Testing and Materials)
Memberships &
present
Student Member
Committees
12/10
AATCC (American Association of Textile Colorists & Chemists)
present
Student Member
08/09
Design & Merchandising Diversity Committee
01/11
Spring
Design & Merchandising Graduate Student Association
2011
2009 10
Recipient of Kathryn T. Bohannon Scholarship
Scholarships &
Colorado State University Academic
Assistanships
year
Full assistantship in the Department of Design & Merchandising Spring
Colorado State University
2009
present
Graduate Research & Teaching Assistant, Colorado State 01/09
Career History
present
University
Fort Collins, CO
1. Assistantship as a Graduate Research & Assistant in the
department of Design & Merchandising
2.
Teaching Assistant duties:
1. Responsible for maintaining textile samples and lab
equipment, teaching weekly material to 60
undergraduate students, and grading assignments and
quizzes.
2. Instructional concepts include: Fiber identification, yarn
structure, woven fabric structures, knits, non woven
fabrics, finishes, dyeing, and printing.
3.
Research Assistant duties:
1. Conducted experiments to evaluate Huntsman’s
environmentally friendly bleaching process and
traditional bleaching on 100% cotton print cloth; dyed
samples afterward to evaluate differences in shades.
2. Conducted a literature review on environmentally friendly
bleaching processes for experiments using Huntsman’s
enzymatic bleaching process.
3. Third party testing: Dry rate of fabrics for Cocona®;
fabrics are sent in from various outdoor retailers.
4. Conducted testing on bed linens and towels for Colorado
State University’s Housing & Dining department.
5. Testing for CSU Housing & Dining included: dimensional
stability (shrinkage), fabric count, size & weight
measurements, absorbency, and color evaluation.
Certified Footwear Specialist, Shoe Department, JC Penney 09/07
08/09
Fort Collins, CO
4. Provide product information, correct sizing, and assistance to
customers in the Shoe Department.
5. Satisfactory monthly reviews, recipient of 5 customer service
awards, and designated department training leader for
incoming new hires.
6. Maintain Men’s shoes by setting current month’s displays
and ensuring proper signing.
Office Assistant, Poudre School District
08/06
Fort Collins, CO
05/08
7. Administrative duties at the Research & Development
Center.
8. Answering phones, mail pickup and distribution, coordination
of staff meetings and catering, email correspondence to
staff, data entry, office organization, archiving data,
scheduling meetings for Directors, etc.
9. Taking minutes for the Poudre School District Student Think
Tank organization.
Investor Relations Analyst II, Ameriquest Mortgage Company
02/05
Orange, CA
05/06
10. Research and compile information to resolve investor due
diligence concerns and make written, post due diligence
recommendations for future transactions on declined loans.
11. Successful completion of 3 week training program in
Funding, Underwriting, Appraisal, Title, and Fraud
Prevention.
12. Train new employees in income calculations, debt ratio
calculations and credit analysis.
Administrative Assistant, Grant County Excavation
08/04
Costa Mesa, CA
01/05
13. Administrative, supervisory, and payroll duties.
14. Maintain personnel files and payroll records.
15. Completion of 2 week training program at company
headquarters.
Merchandiser/Assistant Manger, Hilo Hattie
04/04
Orange, CA
07/04
16. Maintaining and supervising the overall visual appearance
and impact of store displays, point of sale displays, and front
window mannequins.
17. Management duties included supervising sales associates,
delegating daily tasks/projects, organizing store employees’
schedules.
18. Merchandising duties: monitor inventory levels to prevent
overstocks and shortages; submitted weekly sales reports
and participated in bi weekly conference calls.
19. Intern, Target 05/03
20. 11/03
Fort Collins, CO
21. Management training in all departments including Guest
Service, Hard goods, Soft goods, Logistics, and Assets
Protection.
22. Developed leadership and management skills in the retail
environment.
23. Concentration in soft goods: visual merchandising, floor
layouts, signing, etc.
Contact this candidate