Customer Service Manager
Resume:
Gilbert D. Campbell
Loganville, Georgia 30052
678-***-**** (c) ******@*********.***
(h) 770-***-****
PROFILE
M A N A G E R
Warehouse/ Production/ Distribution/ Inventory Control
Results oriented professional with extensive management experience in inventory control and
warehouse operations and sales. Expertise lies in analyzing problem areas and implementing
cost effective solutions. Proficient at maintaining records, replenishing stock, and planning for
future requirements based on orders, production schedules, trends and forecasts. Strong leader
who adapts to changing company and customer needs in fast paced environments. Proven team
builder who can optimize productivity.
HIGHLIGHTS OF QUALIFICATIONS
•1 Inventory Management •2 Warehouse Management •3 Transportation
•4 Supply Chain/Logistics •5 OSHA/Regulatory Compliance •6 TL & LTL Operations
•7 Distribution Management •8 Production Planning •9 Operations Management
SELECTED PROFESSIONAL ACCOMPLISHMENTS
Developed a team approach among all supervisors . Assessed needs and implemented team
building techniques to increase communication and achieve company goals. IMPACT:
Established correct inventory levels. Reduced overruns and shortages to customers.
Led the consolidation of two facilities . Determined the necessary phases, logistics, and
transportation of equipment, finished goods, and raw materials. Developed a timeline for each
phase. Established communication and collaboration among all cross functional teams.
IMPACT: Completed the consolidation of facilities in the 3 month timeframe and on budget.
Turned around the high percentage of customer shortages and delayed shipments .
Motivated, trained, and set goals for all warehouse and shipping personnel. IMPACT: Set
company record for consecutive days of 100% complete Customer On time Shipments and
renewed customer confidence.
Motivated employees to take a vested interest in company . Provided relaxed work
environment and demonstrated by example. Challenged employees to take a team approach to
operations. IMPACT: Increased productivity and reduced shortages. Enhanced careers for
many employees.
Established new level of customer service . Developed an ongoing dialogue assuring
customers of the high quality product and service level. IMPACT: Improved the quality of
customer service and retained major clients.
Created spreadsheets to provide accurate information and reduce shortages . Assessed
the needs at several distribution centers due to inaccurate information. Displayed usage, safety
stocks, and trends. IMPACT: Reduced shortages and production bottlenecks by providing
accurate information.
TECHNICAL APPLICATIONS
Oracle, 5S, SAP, Windows XP, Microsoft office – Word, Excel, PowerPoint
EDUCATION
BBA, Management University of Georgia, Athens, GA
Gilbert D. Campbell
3468 Pleasant View Court
Loganville, Georgia 30052
678-***-**** (c) ******@*********.***
(h) 770-***-****
OBJECTIVE
To transition more than 12 years of professional experience in distribution/production
management and inventory control into a new position as Manager/Supervisor for the
manufacturing industry in north Georgia
PROFESSIONAL EXPERIENCE
PINNACLE HOME IMPROVEMENTS, LLC. Alpharetta, GA.; Charlotte, NC. Jan.
2010 Present
Assessment Manager/Sales Manager
1 Identify homes and commercial buildings with damage to roofs
2 Educate customers in the process of having a new roof installed on their structure
3 Work with insurance companies, on the customer's behalf, to get new roofs approved
4 Supervise installment teams, make sure roof is properly installed
5 Follow up with the customers to assure their satisfaction
AAF INTERNATIONAL Norcross, GA 2007 –
2008
Production Inventory Control Manager
6 Led a team of three supervisors and thirty five employees in a 36K facility. Created new
protocol for shipping personnel, increasing the percentage of customer on time shipments.
7 Controlled inventory and production to meet customer demand and maintained inventory
levels.
8 Monitored raw material inventory reorder points. Met with supervisors and developed daily
production schedules. Ensured OSHA Compliance for equipment use and safety procedures.
PILGRIM’S PRIDE POULTRY (Gold Kist) Atlanta, GA 2006 –
2007
Supply Chain Coordinator
9 Advanced company’s relationships with customers by initiating and developing strong
working alliances and providing top service to ensure ongoing business and customer
satisfaction.
10 Set production schedules based on customer demand and stock levels.
11 Directed the movement of product from plants to three distribution centers.
12 Reviewed and approved customer credit requests and created purchase orders for outside
vendors.
PILGRIM’S PRIDE POULTRY (ConAgra) Duluth, GA 2000 –
2006
Inventory Distribution Coordinator
13 Directed product distribution for multiple plants and transportation for products between
distribution facilities throughout the U.S.
14 Set and controlled stock levels for new product rollouts and inventory levels at distribution
centers.
15 Communicated with production, marketing, and customer service on any changes in product
development and product lines.
16 Developed and communicated production schedules to plants.
17 Directed the movement of product between plants and distribution centers.
CONAGRA (Seaboard Farms Poultry) Athens, GA 1997 –
2000
Sales & Production Coordinator; Area Manager
18 Managed and developed a team of 8 supervisors and 150 200 employees in a production
debone plant.
19 Maintained USDA/OSHA guidelines and oversaw compliance of all government regulatory
agencies.
20 Controlled costs of downgraded product.
21 Directed ongoing supervisor training.
22 Communicated with sales and operations on any product line changes.
23 Communicated the availability of product overruns and downgraded products to brokers.
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