Cotisha Hall
**********@*****.*** 518-***-****
Summary
Dedicated employee with seven years experience in the health care field and up-to-date training in human resources. Quick learner who communicates well and is motivated to achieve organizational goals. Excel at recognizing individual customer needs and working with team members to get the job done. Expertise in the following areas:
● Diversity ● Client Relations ● Confidentiality/HIPAA ● Leadership
Education
Master of Human Resource Management Keller Graduate School of Management, IL
CGPA: 3.50 August 2010
Bachelor of Arts in Black Studies State University of New York at New Paltz, New Paltz, NY
Minor in Economics May 2006
Coursework: Managing Organizational Change, Leadership and Organizational Behavior, Human Resource Management, Human Resource Planning, Benefits, Training and Development, Employment Law, Marketing Management, Money and Banking, Accounting and Finance: Management Use, Managerial Applications of Information Technology, Legal, Political and Ethical Dimensions of Business, Public Finance
Computer Skills
Proficient in Microsoft Word, Excel, PowerPoint, Spreadsheets, and Windows XP applications
Employment History
Certified Nursing Assistant 7/2009-Present
Golden Hill Health Care Center Kingston, NY
1. Interact with residents with different behaviors
2. Provide resident cares by following their care plans, and record documentation of each
3. In compliance with HIPPA confidentiality regulations
4. Work with a diverse group of employees and provide cares for residents with Alzheimer’s
Certified Nursing Assistant 7/2006-7/2009
Ten Broeck Commons Lake Katrine, NY
1. Work with highly diverse group of patients from multiple ethnic backgrounds, successfully communicating with English and non-English clients with Alzheimer’s disease; provide care for approximately 10-23 patients per shift.
2. Demonstrate sensitivity to varying personalities and promote congenial relations among clients and staff; monitor safety and well-being of patients in support of organizational compliance with state and federal regulations; management and family members comment on improvement in quality of care for patients
3. Document all patient care activities and events and conduct all activities in compliance with HIPAA confidentiality regulation
4. Provide recommendations regarding improvements in computing systems.
5. Respond calmly and maintain a positive attitude in crisis situations.
Patient Care Assistant (Traveling) 5/2006-7/2006
Visiting Nurses Catskill, NY
1. Visited patient homes and attended to personal needs such as cooking, cleaning, and shopping.
2. Appropriately documented all patient care activities and events for legal purposes; conducted all activities (medication, treatments, place of residence) in compliance with HIPAA confidentiality regulations.
3. Demonstrated sensitivity to varying personalities.
Patient Care Assistant 6/2003-1/2006
Pavilion Catskill, NY
1. Catered to residents’ needs and wants.
2. Supervised four overnight staff members, successfully ensuring nighttime procedures were completed prior to beginning of day shift.
3. Provided a clean and well-organized working and living environment.
4. Followed all HIPAA confidentiality regulations with respect to handling of sensitive patient information.
Association/Memberships:
Treasurer, First World Graduation Organization (recognition of graduating minority students)