Customer Service Construction

Name: SALLY L. RIEDEL

TITLE: ADMINISTRATIVE SECRETARY

EDUCATION: High School Diploma, Pittsburgh, Pennsylvania.

EXTENDED TRAINING SUMMARY:

Computer courses successfully completed COMPUSA

Pittsburgh, PA

Customer Service Upgrade

Beaver Falls, PA

Etiquette Communications in the Business World

Center Township, PA

Computers One on One

Phoenix, AZ

Exceptional Customer Service Relationships

Scottsdale, AZ

ACCOUNTABLILITY SUMMARY:

Novus Staffing Solutions, LLC

Coventry Health Care / Distribution Department

Moon Township, PA

Assignment Completed

October-2010/January-2011

Researching personal information for members regarding Medicare Part D

involving returned correspondence. Resolving issues by means of software

programs provided at Coventry:

Navigator, EnrollD, IDX, SIR and Auto Assign Data Base. Contacting the

members to verify and/or correct address for redistribution of

correspondence in timely fashion. Once obtained all information was

corrected in the data banks.

Scottsdale Unified School District

Administrative Secretary, Construction Services.

Scottsdale, AZ

June-2006/June-2009

Served as administrative secretary to the Director of Facilities and

Operations. Maintained the confidentiality of departmental records and

reports, informed and advised construction staff on construction matters

relating to departmental policy and procedures. Composed memos and

resolutions for construction agenda proposed and prepared preparations' for

all divisions' director and staff, handled numerous calls from project

managers regarding questions on construction complaints, maintained good

working relationship with consulting firms as well as State and Federal

agencies.

Creative Foodservices

Account Administrator

Phoenix, AZ

April-2002/February-2005

Responsible to maintain and rely on the pre-established guidelines for

monthly invoicing and reconciliation in regards to balancing commission

statements along with analyzing valid and invalid deductions, requesting

payments for manufacturers, distributors, and employers

H.J. Heinz Food Corporation

Accounts Receivable/Payable Administrator

Pittsburgh, PA

April-1995/August-2001

Lead person in my department to train and mentor new employees, managed and

overseen monthly manual journals, responsible for completing daily balance

and report sheets, responsible for applying pay points to retrieve payments

and distribute to cash applier along with prioritizing various workloads

and meeting deadline restraints.

REQUIRED KNOWLEDGE SUMMARY:

Performs a variety of secretarial and office management duties; advises and

makes recommendations to department director and staff considerable

knowledge of general office machines, procedures and basic record keeping

and filing; ability to use Microsoft Office, including data base files and

use of excel spreadsheets; composes memos and resolutions for meeting

agenda; ability to prepare and analyze construction reports and to work

accurately with numbers and codes and to perform duties without

supervision; ability to communicate effectively, both orally and in

writing, with contractors, other agencies and staff.

PERSONAL SUMMARY:

I am fully qualified to execute the duties in the administration field

based on my demonstrated performance; experience; and knowledge. I have

established my ability to use that expertise to support high-level

operations. I navigate well with office staff and job completion dates,

including and providing reliable service, trusted advice, and deadline

performance.

I have worked on various types of projects throughout my career in the

administration field, I possess both the leadership and technical skills

our industry requires as it transforms through technology, and my extensive

experience has enhanced my understanding of building and safety procedures

and overall growth.

I have validated my potential to pass that expertise to others as both

a trainer and most importantly a mentor, I am a qualified and proven

leader, and have had a wide variety of training and experience inside the

building and construction industry network.

SALLY L. RIEDEL

*************@***.***

Home: 724-***-****

Cell: 602-***-****

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