Project Manager Security
Resume:
NATHANIEL Q. HUTTON
Arvada, CO **005
**************@*****.***
SUMMARY
I have worked in I.T. for over 4 years and am highly motivated to continue my quest to learn and
contribute as much as possible to the Industry. My specialties include I.T. Security, LAN Administration,
Helpdesk team lead, and account provisioning. I am very anxious to maintain this path toward my career
goals.
PROFESSIONAL EXPERIENCE
New West Physicians February 2011- May
2011
System Administrator / Desktop Technician
Contract position through Robert Half Technologies
Citrix Server Management
• Deploy software to multiple Citrix servers
• Manage user access to each Citrix server
• Manage WYSE terminal access to the Citrix environment
Domain Controller and Print Server Management
• Create DHCP reservations for newly deployed desktop PCs and network printers
• Modify DNS entries to ensure proper IP Address connections
• Manage driver software for each printer
• Manage two servers that contain all network printers and their connections to the domain
• Create and modify permissions for each user and printer
Hardware Builds, Software Deployment, and Site Visits
• Managed and completed a full inventory of 15 supported sites and created a managed
database for outgoing and incoming hardware to be scanned and tracked
• Rebuild Desktop PCs and Wyse terminals for users
• Complete RAID configurations on QA servers (IBM)
• Travel/Deliver hardware to up to 15 supported sites covering Denver and surrounding
metro areas
• Install multiple versions of Windows (XP, Vista, Windows 7) and Microsoft Office (2003,
2007, 2010)
• Install multiple pieces of supported software on multiple PCs. Supported PC Brands
include HP, Dell, WYSE, Samsung, and IBM
Tickets, End User Support and Outage/Critical Issue Management
• Create and process tickets for all issues reported by end users
• Process phone calls from end users, Doctors, and outside clients
• Manage two high priority email boxes with regard to reporting critical outages
• Actively participate in 24/7 on-call support on a tri-weekly basis
Active Directory Management
• Create, delete, and modify new and existing users
• Modify permissions/memberships
• Add and create exchange properties
• Manage OU and Container permissions and Security Policies
• Add and remove user desktops to proper containers
Network Management
• Install pre-configured network PoE switches
• Patch older network to new switch and test IP Address reservation
• Configure VOIP DHCP reservations
First Data Technologies Corporation February 2008-February 2011
LAN Security Administrator / Sr. I.T. Operations Technician II
LAN Security Management
• Created and modified new and current accounts in Active Directory for use with Windows
XP Pro and Windows Server 2003
• Administrator for VPN SecurID Database
• Migrated, created and modified exchange accounts from Lotus notes to multiple Microsoft
Exchange Servers, as well as maintenance from one exchange server to another
• Added, removed and modified Citrix users and accounts on multiple Citrix servers
• Coordinated user migrations from Citrix servers located in the Unites States to servers
used by offshore users in India
• Created and modified group memberships and security groups as to correspond with
specific business units
• Coordinated user accounts with desktop / laptop setup for first-time use
• Determined hardware configurations for potential upgrades
• Managed software pushes to user’s PCs
• Modified network drive access
• Managed and completed LAN Security requests for access to shared folders, servers,
drives, or modifications to current memberships and groups
Tickets and End User Support
• Fielded over 50 calls per day from users requesting assistance with PCs and accounts
• Consistently exceeded department-required 48 hour SLA
• Actively managed three email boxes; LAN Security, Helpdesk and a high-priority support
box
• Created scripts for automation of users into Active Directory
Projects
• Migrated 450 users to local 1dc domain as part of a merger and acquisition
• Created security policies, OUs, and membership permissions for 100 new users in
Singapore and China
• Developed scripts for automated account provisioning processes
• Created templates for use inside new user interface powering the Courion Automated
Account Provisioning System
• Integrated the policies and training into the merger of two helpdesks operating out of two
sites, Omaha and Denver
Page 2 of 3, Nathaniel Q. Hutton, 719-***-****
Lehman Brothers June 2007-February 2008
Contract position through Modis
I.T. Security Project Coordinator
• Coordinated kick-off meetings and conducted business analysis to determine project
plans
• Coordinated with Infrastructure and Business Project Managers regarding target dates for
roll outs of applications, software and documentation to new sites of business
• Coordinated with the desktop team and de-commission project manager regarding
availability of hardware and required timelines
• Exceeded all project timelines and user requests
• Provided up-to-date, accurate, clear, and concise communication throughout all projects
• Created an escalation database for all issues
• Established an I.T.-Business tie between multiple divisions to help coordinate production
standards with regards to application capabilities
I.T. Security Analyst
• Created user IDs for use with Windows NT
• Completed internal audit reports and security analysis to determine the overall security of
an application
• Managed reports for the purpose of keeping our applications within audit compliance
• Reported and updated application owner information
• Handled permissions, users’ setup, de-commissions, and procedures for over 50
separate applications
• Point of contact for security, administration rights, and user rights for over 5,000 users
• System Administrator for AS400, Fidelity, EmPower, and Aspect
• Completed helpdesk, change and incident tickets out of local software tool (SAM)
• System Administrator for NT users based out of Active Directory (DRA)
• System Administrator for remote security access
• Completed access requests through a back end Oracle based database (TAC)
• Managed user's service ID accounts, exchange servers, home/virtual servers, and group
containers
• Managed user disables and SLA's tied to those disables
• Managed system administration and security for multiple new sites with at least 100 users
at start of production
• Managed security for applications used for wiring transactions exceeding $1M
• Completed over 150 user application requests per week
EDUCATION
• University of Colorado – some computer coursework completed
Colorado Springs, CO
• Mesa Ridge High School – Diploma received, May 2001
Widefield, CO
Page 3 of 3, Nathaniel Q. Hutton, 719-***-****
Contact this candidate