Project Process

Summary:

o Over * years of IT experience as a Business and Quality Analyst with

analytical and technical skills to leverage experience in Commercial

Banking, Investment, Marketing and Healthcare Industries.

o Strong communication skills in engaging business stakeholders, and users

in gathering the intricate flows of the business processes.

o Expertise with project management, Change management approaches.

o Extensive knowledge of Software Development Life Cycle (SDLC) through all

the four phases including Inception, Elaboration, Construction,

Transition, and employing Agile and waterfall software methodologies.

o Proficient in Requirement Gathering, Evaluation and Management of

Requirements, Design, Document Imaging & Development of Business

Applications.

o Hands on experience in scripting Business Requirement Documents (BRDs),

Functional Requirement Document (FRD), Systems Requirements Specification

(SRS) Technical Requirement Documents (TRD's).

o Proficient in conducting Rapid Application Development (RAD) with

Business Users, Joint Application Development (JAD) with developers,

Joint Application Review (JAR) sessions with technical team including

developers to develop and agree upon a system focusing on Business

Requirements.

o Experience in analyzing Business and Technical specifications, developing

Use-Case diagrams, Activity Diagrams, Class Diagrams, Data Modeling, Data

Mapping and Work-flow Diagrams to test requirements and procedures and

formulate robust Business Model using Unified Modeling Language (UML)

Techniques, Visio and Rose tools.

o Complete understanding of Object Oriented Analysis and Design (OOAD).

o Expertise in conducting "AS IS"-TO BE" GAP Analysis and Work flow

Analysis and eliciting high-level Business Requirements. Also involved in

Impact Analysis, Requirement Tracking Matrix (RTM) on the on-going

projects.

o Worked extensively with QA Team in understanding Test Cases, Test Plans,

User Acceptance Testing (UAT) and ensuring that the software meets the

system requirements.

o Expertise in working with Office Suite including MS Word, MS PowerPoint,

MS Excel, MS Access, MS Project, MS Visio for various documentation and

analysis of Microsoft Project.

o Solid experience working on Relational Databases Oracle, MS Access,

PL/SQL.

o Reporting Experience with Crystal Reports and Microsoft Reporting

Services.

o Experience with Client Server Architecture.

o Experienced with production of documentation using templates, following

writing standards for documentation, use cases using Rational Unified

Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case and

Clear Quest.

o Excellent in Business Process Identification, Process flow, work flow and

Reengineering.

o Working knowledge and experienced in GUI design/prototyping including web

interfaces.

o Highly spirited professional, quick learner, motivated, well organized,

and can handle mentoring.

Skill-set:

< Methodologies: UML, RUP, Agile, Waterfall, SDLC.

< ERP: SAP BW, CRM.

< Business Processing Tools: Requisite Pro, Clear Quest, Clear

Case, DOORS.

< QA Tools: Test Director, Load Runner, QTP, Rational Test Manager.

< Languages: C/C++, C#, Visual Basic, Java, .NET, HTML, DHTML,XML.

< Tools and Technologies: MS Office, Dream Weaver, Adobe

Acrobat.

< Business Intelligence Tools: Crystal Reports, Reporting Services,

Business Objects.

< Platforms: IBM Web Sphere, Windows Series, UNIX, DOS.

< Databases: SQL Server 2000, MS-Access, DB2, Oracle 8i.

Education Qualification: Bachelors In Computer Science (Osmania

University), India.

Sr Business Analyst.

SunTrust Mortgage Inc, NJ. Aug 09 - Feb 2011.

SunTrust Mortgage, Inc. is developing a comprehensive Mortgage loan

origination process beginning with the customer initiation to title

transfer. The system performs all the business functions of the loan

process such as Account opening, Account set-up information, new loan set-

up, escrow analysis, the appraisal, and credit income and title

functionalities. My primary responsibility was to develop functional

specification documents for the appraisal and credit departments by

gathering, analyzing and documenting requirements from various business

users associated to the system, analyze external factors and the third

party data sources such as regulatory agencies and credit bureaus and

document the constraints.

Responsibilities:

o Derived Functional Requirement Specifications (FRS) based on User

Requirement Specification URS. Understand and articulate business

requirements from user interviews and then convert requirements into

technical specification.

o Defined requirements and build requirements management modules in

DOORS.

o Used guidelines and artifacts of RUP to strategize the implementation

of Rational Unified Process effort in different iterations and phases

of software development life cycle.

o Conducted JAD sessions to identify the flows and processes involved in

the development of this web based application.

o Documented the use cases and prepared the use case, activity, logical,

component and deployment diagrams using MS Visio and Rational Rose for

a clear understanding of the requirements by the development team.

o Worked with Development team and make sure the team understand the

requirement specifications.

o Created reports for process improvements and trend analysis.

o Worked with the modules which involved Forward and Reverse Mortgages.

o Conducted Risk Analysis to identify the risks associated with

developing the new system, and formulated a Mitigation Plan to

eliminate or reduce risks of high severity and major financial

effects.

o Played a pivotal role in conducting Functional testing, Regression

testing, Integration testing, and UAT (User Acceptance Testing).

o Assisted in reviewing test plan based on requirements and defect

tracking using Test Director

o Created bi-monthly Status Reports to keep the Business Lead informed

of developments.

o Responsible for creating and updating all documentation for the

project, which required interacting with all concerned departments on

a regular basis.

o Reviewed integration test plan for integration between modules.

o Designed and implemented basic SQL queries for QA Testing and report /

data validation.

o Worked with the technical team to ensure that varied changes including

configuration change requests submitted by the test team are logged,

cross environment impact is assessed and cross environment migrations

are managed.

o Interacted with various members at the management level to understand

business decision and analysis needs in order to generate appropriate

and relevant data analysis reports. Extensively worked with Quality

Analysts to make sure that the functionality meets requirements.

Environment: Microsoft Office Access, PowerPoint, MS Visio,

C#,.NET,PL/ SQL, TeleLogic DOORS, HTML, Windows Forms, Load

Runner, Win Runner, Clear Quest.

Sr.Business Analyst .

Blue Cross Blue Shield MN. May 08 - Jul 2009.

Blue Cross Blue Shield of Minnesota is participating in the Minnesota

Health Information Exchange (MNHIE).HIE supports the sharing of clinical

Medicare information such as Hospital Insurance (Part A), Medical insurance

(Part B) and the prescription drug advantage plans(Medicare Part D) of

member from disparate sources among health care organizations in the

Minnesota state. HIE complies with HL7 standards and adheres to HIPPA in

providing interfaces to exchange patient and clinical data. The purpose of

Minnesota eHealth Strategy is to improve the health of all Minnesotans by

providing the patient medication, Insurance and medical claim history

information to the hospital emergency departments and urgent care

facilities thus helping in more informed decision-making by the provider

and patient at the point of care.

Responsibilities:

o Involved in analysis, user requirements gathering, which involved a lot

of interaction with the users.

o Co-author business requirements document (BRD) with project teams.

Extracted, discussed, and refined business requirements from business

users and team members.

o Identified current and planned system business services to implement

customer needs and support business processes, which involved business

process re-engineering.

o Conducted user interviews, facilitated RAD and JAD sessions to better

understand the business domain, requirements and project scope.

o Prepared Use Case Diagrams, Work Flows, Briefs & Specification for all

the functional requirements identified.

o Worked on HIPAA Transaction codes X12 270,271,275,276,277,835 and Claim

processing division.

o Used EDI to exchange the electronic documents through EDI methods of

communication between medical practices and healthcare vendors.

o Worked with UI team to create the User Interface screenshots to be

presented to the Business.

o Created the Business Process Model, defined Application Detail

Requirements and conducted Business Process Gap Analysis.

o Identified Application Requirements - Functional requirements, Error

handling & logging, Requirements, Security & Audit requirements and Data

Requirements.

o Defined Application Metrics to be used for each process, Data Collection,

Process and Methods.

o Validated and updated the Attributes and Traceability of the Requirements

(High level & Detail Requirements) in the Rational Requisite Pro Tool and

performed peer to peer reviews.

o Created Test Plans, Test cases, and Test Case Design Documents for

different scenarios of the UAT.

o Executed Test Scripts, Validated, and Logged & Promoted Test Cases using

the Test Manger and Managed the Defects using the Clear Quest.

o Conducted user requirement study, end-user training and hand holding.

o Performed extensive database analysis, Data mapping, and Closely

involved in monitoring the performance of data transfer on SAP BW and

close liaison with the technical team.

Environment: MS-Project, MS-Visio, MS-Excel,Java,J2EE,UML, RUP,

Rational Requisite Pro, Rational Test Manager, Clear Quest,

Clear Case,SQL.

Sr.CRM Business Analyst.

Liberty Travel, NJ Mar 07 - Apr 08.

Our Entitlement for the project was to ensure the proper business control

over the service delivered to the customer. To ensure that, the company

delivers the best packages available for the customers. Our goal was to

gather requirements for the campaigns and campaign scheduling and design a

system where the company implemented Oracle applications 11.5.9 service,

marketing online, sales online to generate leads and campaigns.

Responsibilities:

o Setting up online implementation of marketing campaigns and campaigns

schedules.

o Conducted Use Case walkthroughs in an effort to identify and realize the

Process flows involved in the new system.

o Involved in Designing and developing Technical Design Documents,

Wireframes and requirement specification documents based on the client's

business and functional requirements.

o Defined roles, groups and marketing groups.

o Developed the client specific Process Analysis Questionnaires.

o Configured the modules as per client process requirements. Performed the

functional testing for various scenarios. Prepared the Test Scripts for

the various modules and various scenarios.

o Conducted the Conference Room Pilot (CRP).

o Bug fixing and resolving the TARs (Technical Assistance Requests).

o Involved in setting up of new Territories.

o Also tested the Data Extraction module from an Oracle database.

o Performed Database analysis, Data Mapping, Data Validations on Database

o Worked with the Front End developers for the more customization.

o Worked closely with the developers in documentation phase.

o Updated marketing tables with new territories writing SQL Queries.

o Consulted to Project-Management in implementing an agile development

process based on Scrum and XP.

o Performed Sanity, Security, Functional, Integration Regression Testing

and UAT (User acceptance testing).

Environment: Oracle Applications 11.5.9, Crystal Reports,TeleService,

sales & marketing online, Agile Scrum,,PL/SQL.

Business/ Quality Analyst.

HSBC, New York. Apr 05 - Feb 07.

HSBC is a diversified financial services company. The project was to

develop a Fixed Income Securities Trading System that supported various

asset classes and Risk Management activities and also to enhance the legacy

system. The system helped to increase the settlement efficiency and

transaction processing capability which aided in settling more transactions

at existing trade level and also to handle the expanded volumes as

transaction number increased. It also helped traders to perform what-if

analysis, stress test and compute VAR under different confidence levels. It

not only enabled simultaneous delivery versus payment in the national and

international sector but also clearance in all major currencies, linkage

with national and international clearing corporations and settlement

throughout all time zones on the correct value date. Once the trade was

complete, system sent a confirmation report to the trading parties.

Responsibilities:

o Facilitated meetings with clients, brokers and a group of business

partners to identify the needs and requirements of the new system,

prioritized and organized these requirements in a systematic fashion,

evaluated and compared potential solutions.

o Analyzed and Developed Business Requirements Documents (BRD)and discussed

them with the business owners and the IT team.

o Facilitated Joint Requirements Planning (JRP) and DRP sessions with

Business Users, SME, and Stakeholders to gather requirements from the

business team.

o Analyzed the user requirements and converted them into Use Case Diagrams,

Activity Diagrams, and Sequence Diagrams using MS Visio.

o Comprehensively worked with Users for Requirement Gathering for Over the

Counter (OTC) Trading System and produced initial requirement data to

produce User Interface and Business Process Requirements.

o Have worked in the financial markets, implemented and developed systems

that integrated Front Office, Back Office accounting systems.

o Extensively used wire framing to design several UI Screens for the

traders and brokers of the firm.

o Collaborated with Technical Architect to develop both High Level and

detailed application architecture to meet the business needs.

o Managed deliverables and project documentation such as Business Process

Models, Workflow Diagrams, Problem Definition Documents, Problem/Symptom

Reduction analysis documents, and Process Models.

o Developed data flow diagrams, illustrating the flow of data from the

Legacy systems into the Application database Tables, along with

checkpoints for testing / verification.

o Monitored Database to ensure integrity and liaised with the QA teams for

bug and defect tracking. Created test scenarios and test plans for the QA

team. Created reports to monitor defect tracking and monitoring of the

testing process.

o Perform customer data analysis.

o Conducted User Acceptance Testing (UAT) and verified performance,

reliability and fault tolerance issues.

o Generated test data for unit testing and system testing; wrote

queries/scripts for data analysis and QA report testing.

o Worked in conjunction with other testers, developers, other team members

and senior managers in validation and testing complex scenarios and

projects and in maintenance of Quality Standards in Project.

Environment: Java,J2EE,JSP, SQL, UML, Windows NT, WinRunner, TestDirector,

Rational Suite, MS Office, Excel, MS Visio.

Programmer Analyst.

Commerce Bank, Mt Laurel, NJ. Sept 03 - Mar 05.

The Loan Origination System (LOS) is a comprehensive end-to-end system,

which enables lenders to fully automate the origination, processing and

closing functions for their residential mortgage operations. The applicant

can shop for various Loan programs, apply for a loan and also get pre-

qualified. This online application also gives the users the ability to use

various tools like mortgage qualification, mortgage payment, refinance,

debt consolidation and monthly payment calculators so that they can check

if they will qualify for a loan on their own even before they apply for a

Loan.

Responsibilities:

o Conducted meetings with user groups to get functional requirements.

o Met with client groups to determine user requirements and goals. Utilized

Rational Unified Process (RUP) to configure and develop process,

standards, and procedures.

o Analyzed business requirements and segregated them into high level and

low level Use Cases, activity diagrams / State Chart Diagrams using

Rational Rose according to UML methodology thus defining the Data Process

Models.

o Articulated business requirements from user interviews and then convert

requirements into technical specifications.

o Interviewed SME's (Subject Matter Experts), asking detailed questions and

carefully recording the requirements in a format that could be reviewed

and understood by both business people and technical people.

o Development of standard documentation package (Requirements,

Specification, Design, Operations, and Quality Testing Plans).

o Frequently updated the requirement and defect status as per the current

status of the testing project in the Clear Quest.

o Created Use Cases, Collaboration, Object Sequence and State Chart

Diagrams for new features using Rational. Developed Vision Document and

use case documents.

o Planned, tested, and implemented system enhancements and conversions.

Extensively wrote SQL queries for QA testing, reporting/data validation.

o Partner with IT team to develop reporting solution using MS Reporting

Services to improve daily reporting process and enhanced ad-hoc reporting

capabilities.

o Analyzed test phases including product test, integration test, and system

test.

o Actively involved in walkthroughs and meetings with development team to

discuss related issues.

Environment: RUP, UML,VB.NET, Rational Requisite Pro, Rational Clear

Case, XML, MS Office 2000, Win runner, Load Runner, Quality

center, Oracle,PL/SQL.

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