Sales Customer Service

P.O. Box *** 214-***-****

Scurry, TX ***** bbidonde2@hotmail.c

om

Baptiste Charles Bidonde

Objective Goal Directed, result-oriented professional with a

strong background in high pressure sales and entry

level management. Skilled in being a great

communicator and salesman. Self-motivated and

bring a lot of energy, along with being

compassionate with what I do. Have the ability to

communicate and address the needs and concerns of

others. Most importantly professional, personable,

and articulate. Areas of strength include:

Communication, negotiation, facilitation and

management of sales consultants to help them

achieve a high level of satisfaction, pay-roll,

problem solving and decision making.

Experience June 2010-present Heartland Publications Inc.

Durant, OK

Durant Daily Democrat Newspaper

Account Executive/ Sales Executive/ Ad Sales

Have an account list that needs called on regularly

Prospect new business and address advertising needs

Meet daily deadlines with clients and our ad

department

Collection of accounts that are not making payments

Making sure that the advertiser is satisfied with

the advertising product produced

March 2009-April 2010 Consumer Marketing Services

Inc. Denison, TX

Sales/Customer Service Manager

Oversee day to day responsibilities like sales,

payroll, and recruitment

Work hand in hand via email and phone to relay

information to large clients

Adjust scheduling to coincide with sale

responsibilities

Hold weekly meetings to go over company

changes/responsibilities

Oversaw companies production needs and working with

them daily to make sure we are changing positively

Keep team stats using excel, word, and related

programs

Responsible for hiring and firing of employees

Managed my team that ranged from 8-22 team members

Played a key role in retention/satisfaction rates

Handled client relationship management functions

Kept a positive relationship with customers after

sale was completed

Summer 2008 Gearhart Welding Inc. Buffalo, WY

Heavy Equipment Operator

Operated D6 bulldozer/backhoe closing in government

regulated pits

Cleaned up roads that have eroded due to

precipitation

Learned valuable time management, having certain

goals that are set forth by the State of Wyoming

Comfortable with working alone 90% of the time

Safety certified through the corporation

Attended safety meetings on a weekly basis to

comply with safety standards by the State of

Wyoming

2006-2008 PRC Inc. Durant, OK

Direct Sales Representative

One of two to graduate with a 100% on training

evaluation

Using passed knowledge from previous sales jobs,

came out of training and was in the top 5 producers

the first month

In the year of employment, was always a top 5

producer

Used previous customer service knowledge along with

the importance of re-buttaling customers to get

them a service that they need

Learned a lot about high pressure sales and how to

adapt to the environment

Learned management skills such as time management

and keeping track of not only my production but the

others on my team as well

2007 Texoma Business Staffing Durant, OK

Construction Hand

When a company needed an employee for day to day

operations they called me

Operated forklifts and all different types of power

tools

When my school schedule allowed, was always on time

and ready to work

2004-2006 Ron's Plumbing and Heating Inc. Buffalo,

WY

Plumbers Assistant

Worked on water/sewer line repairs for the city of

Buffalo, WY

Performed day to day tasks such as changing out

faucets and hot water heaters

Ran a part/repairs shop and helped out others with

their day to day needs

Learned a lot about communication and the

relationship with customers

Education 2005-2010 Southeastern Oklahoma

State University Durant, OK

Student

Graduate with a degree in Graphic Design

Providing myself with the basic knowledge on how to

apply what I have learned throughout my life with

everyday demands

Help myself gain the necessary tools to be

successful in business

2000-2007 Southeastern Oklahoma

State University Durant, OK

SOSU Football Team

Learned valuable time management skills

Being a part of a team really teaches you about how

to work with others to complete a common objection

By leading by example, others follow in your

footsteps

References Paula Howell 580-***-**** Advertising

Administrator

Dennis Gearhart 307-***-**** Company

Owner/ Co-worker

Karl Oakley 918-***-**** Sales

Manager/ Co-worker

Sandra Bidonde 605-***-**** Nurse

Practitioner/ Family

Shannon Helderle 636-***-**** Production

Manager/ Co-worker

Ron Hepker 307-***-**** Company

Owner/ Family/ Co-worker

Dan Baur 580-***-****

Production Manager/ Co-worker

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