Medical Assistant
Resume:
**** ******** ****. #**** ******, TX *****
214-***-**** • *******@****.***.***
Heather S. Shott
OBJECTIVE
To obtain a position with an upstanding company that provides an opportunity to further my
knowledge and skills. Being a valued employee and an individual that strives to help others
are main goals that are important when having a career.
EDUCATION
03/2002-03/2003
Sanford Brown College (formerly known as Ultrasound Diagnostics)
Dallas, Texas
Medical Assistant
An intensive 900-hour course comprising of theoretical and practical application of essential
medical assisting skills including:
Clinical Skills:
Monitoring vital signs, charting, exam methods, OB/GYN procedures, ECG’s, CPR
techniques, and storage of bio-medical waste per OSHA standards.
Lap Procedure:
Skills in microscopy, specimen collection, smear procedures, cultured blood testing
procedures, glucose tests, and urinalysis techniques.
Administrative Duties and Health Insurance Processing:
Acquiring skills in computes, coding, patient scheduling, phone etiquette, and claims
processing.
Medical Terminology, Anatomy & Physiology:
Medical words, definitions of word parts, and the human body from inside to out.
WORK EXPERIENCE
03/2007-03/2008
Argon Medical Devices
Athens, TX
Parts Crib(warehouse), Inner Parts Crib, Production Line(parts assembly)
• Worked in a warehouse environment pulling parts orders. This included but was not
limited to 10-15 orders a day. These orders consisted of parts for Angio(anything inserted
into an artery or blood vessel I.E Catheters, IV’s, and balloons for the heart), Syringe
orders which included syringes for different types of medication that needed to be
administered into an IV or simply into the body. These orders also included pulling parts
that were just simply made to be connected to specific machines in the medical field.
• Forklift Certified 08/2007
• Pulled parts orders that required to be in a special room so that there was no
contamination to the parts, such as dirt or dust particles. These orders were also for the
same medical procedures as mentioned above. Medical parts that were pulled for these
orders included but was not limited to needles, wires, inserts, labels, labels, trays, and
pouches.
• Worked on a variety of assembly lines in angio putting together medical devices with the
parts that were pulled in the parts crib(warehouse) and inner parts crib.
• Placed the devices inside of trays or pouches, prepared them for shipment, sealed them, and
sent them to Quality Control for inspection.
11/2005-06/2006
XO Communications
Dallas, TX
Customer Care Representative
• Answered phones for businesses that wanted to set up new phone service or already had
phone service with our company.
• Responded to any billing questions such as disputes, credits, or corrections to the
monthly charges, taxes, and any changes that had been made to the account that the
customer was charged for.
• Posted payments through our on-line billing system, and set-up an automatic payment system
per customer request through this system.
• Created orders to set up new phone service, add/remove features to the phone lines for
new and existing customers, and disconnect certain phone lines for customers with
multiple lines, or the whole service itself.
05/2005-07/2005
Jerry W. Melton, Attorney at Law
Dallas, TX
Legal/Personal Assistant
• Picked Mr. Melton up from his home and drove to his office.
• Reviewed billing statements for current clients, and past clients that still had a balance.
Revised them if needed.
• Researched other cases on-line to retrieve helpful information for Mr. Melton’s cases.
• Reviewed his e-mail, and responded if needed.
• Reviewed current clients’ paper files, and made sure that all papers were in chronological
order. Opened clients’ computer files to make sure that items such as e-mails, payment
postings, and all motions filed were in co ordinance with the paper files. If they were not,
they were to be printed out and filed correctly.
• Drove Mr. Melton to computer stores, and other supply stores to help find and purchase items
needed for the office.
• Would drive him to get his lunch, and then, when all things were in order at the office, would
drive him home.
12/2002-06/2003
Dr. Reihsen, M.D.-Family Practice
Dallas, TX
Medical Filing Clerk(Part-Time)
• Answered a multi-lined telephone system to make appointments, answered billing
questions, verified patients’ insurance, and took messages to be given to the doctor or
nurses.
• Called in prescriptions to the pharmacies.
• Made and kept medical files organized, up to date, and in chronological order where most
recent is on top.
• Copied medical files to be mailed, or faxed. Also accepted new patient records and made
them a new file for our office.
• Kept the waiting room, bathrooms, and exam rooms clean and fully stocked.
Medical Assistant(externship)
• Called patients back to exam rooms, and took their vital signs to record in chart for the
doctor.
• Performed phlebotomy duties, and collected the samples for the lab.
• Gave immunizations, and other injections for adults and children.
• Performed any kind of procedures that the doctor asked such as an ear irrigation.
• Conducted urine strip testing in the office.
• Prepared the blood, urine, and other lab samples for the lab to pick up for proper testing.
09/2000-01/2001
In-Town Suites
Dallas, TX
Head Housekeeper/Supervisor
• Supervisor of three housekeepers, and their duties on property.
• Maintained own rooms to be cleaned daily, kept the guest and housekeeping laundry rooms
clean and fully stocked.
• Performed a follow-up at the end of the shift to make sure that each housekeeper had fully
stocked carts to begin work the next business day.
• Made sure that every room to be cleaned on specific, assigned days was conducted
properly, had all the necessary toiletries, and was done per companies’ standards.
• Made sure that all of the rooms that guests checked out of were also cleaned everyday.
09/1999-03/2000
CompUSA Call Center
Plano, TX
Apple Customer Care Representative
• Received faxes of service orders for repairs and parts for Apple Computers. Entered the data
into our system.
• Answered multi-lined telephone system, and took care of customers’ questions about the
status of their orders.
• Posted the service order on the website so that the customers’ could check their orders also.
Customer Care Rep. for CompUSA’s Warranty and Tech Assurance Program
• Answered inbound calls for customers that needed to know information on the warranty of
their products.
• Answered inbound calls for customers that needed help with their requests for computer techs
to come out and fix their computers.
• Answered inbound calls for customers that wanted to purchase a TAP package. This was
the Technical Assurance Program package that insured a customers product. When
something would go wrong with their computers or external hardware, this package
would allow a computer technician to travel to the customers location, and
fix the problem.
08/1997-05/1999
Accommodations Unlimited
Addison, TX
Office Manager
• Booked Executive Suites(furnished apartments) for major corporations such as EDS, and
took care of the accounts receivable for these bookings.
• Answered multi-lined telephone system, and answered all inquiries about our services for
four different properties.
• Designed a key system for all suites to keep track of dispensed, returned, and lost/stolen keys.
• Placed orders to set up advertisements in the yellow pages, and also brochures to be given at
our four different locations, and also businesses.
• Managed housekeeping to make sure the suites to be cleaned for new guests was done
appropriately, and ready for the new guests’ arrivals.
• Scheduled the times for carpets to be cleaned, furniture to be removed if need be due to
being old, worn out, or just simply out of date and replaced with new furniture.
REFERENCES
Personal:
Whitney Ryals
Friend of 17 years
Betty Haley
Family Friend of 4 years
Professional:
Jerry W. Melton, Attorney at Law
14160 N. Dallas Tollway
Dallas, TX 75240
Office: 972-***-****
Cell: 972-***-****
Dr. Julie L. Reihsen, M.D.
4222 Trinity Mills Road
Dallas, TX 75287
Office: 972-***-****
Telissa Winder
142 wedgewood loop
Gun Barrel City, Texas 75156
Argon co-worker
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