Customer Service Manager

Joel Tillman

*** ******* *** ********, *******, *4222 941-***-**** ***********@*****.***

Profile

I am a highly motivated individual who is seeking a position where my education and experience will play an integral role in

furthering your company's goals. I am results driven, thrive on a challenge, work effectively with all levels and maintain a high

level of expectation not only from myself, but from your company as well.

Skills Summary

Social Perceptiveness Microsoft Office Quickly Adaptive

Active Listening Suite Proficiency Active Monitoring

Critical Thinking Customer Service Teaching

General Office Skills Scheduling

Highly Organized

Professional Experience

Teaching: ESL (2010 2011)

Taught English as a Second Language in South Korea.

Built rapport with students and families from a wide range of cultural backgrounds.

Created trusting atmosphere through sensitivity to students’ strengths, weaknesses and personal learning styles.

Engaged students through humor and activities designed for maximum interaction in large and small groups.

Developed curriculum that was appropriate to students’ learning abilities and reflected their needs and interests.

Achieved maximum results by breaking down seemingly large learning tasks into meaningful and manageable

segments.

Warehouse Manager: merchandising (2007 2009)

Printed lettering and designs on objects, such as posters, clothing, and targets.

Helped build a clientele supported by 60% referral business.

Evaluated shop production, revise procedures, or devise new forms of improved efficiency of workflow.

Analyzed and organized shop operations and procedures, such as bookkeeping, preparation of payrolls, flow of

correspondence, filing, requisition of supplies, and other inner shop services

Trained and supervised shop staff

Employment History

Baekhak Middle school – Baekhak, South Korea

Han Young Tea: Vice Principle – 001-**-***-*** 5039

Central Florida Marketing Products – Lakeland, Florida

Timothy Alcock: Owner – 813-***-****

Education

Florida southern college – Lakeland, FL

Bachelor Of Science: Finance, 2009

Valencia community college – orlando, fl

Associate Of Arts: Business Administration, 2007

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