Customer Service Data Entry

FREDRICK F. CARTER

**** ********** **** ****.

Jacksonville, FL. 32210

Cell:904-***-**** or Wk: 854-8971

OBJECTIVE___________________________________________________

To obtain a position within a large organization where my experience and

skills are utilized in a growing company.

EXPERIENCE______________________________________________________________

7/2008 - Present Fidelity National Title Claims Group

Jacksonville, FL

Claims Intake Distributor

. Closed claim files

. Request claim files from our storage facilities

. Prepare Claim files and log files on a spreadsheet for our storage

facilities

. Pick up and Deliver mail, Accounting Checks and Faxes in a timely manner

for

our Attorneys.

. Also make sure the mailrooms are stocked with supplies and organized.

. Deliver packages such as DHL, FEDEX (Air/Ground), and UPS

. Help my co-worker, Attorneys and assist when needed

. Research and problem solving.

. Great Customer service

7/2008 - 5/2010 Fidelity National Info. Service (LPS)

Jacksonville, FL

Mail Service Clerk

. Sort Mail

. Pick up and Deliver mail in a timely manner.

. Also make sure the mailrooms are stocked up with supplies and organized.

. Deliver packages such as DHL, FEDEX (Air/Ground), and UPS

.Trained and operate the mail stamp machine.

. Help my co-workers when needed

. Research and problem solving.

. Great Customer service

3/2006 - 5/2008 Filing Source Inc.

Jacksonville, FL

Data Entry/ Warehouseman/Delivery driver

. Entering data for new accounts (files)

. Pull client files from work order forms

. Deliver files to Clients in a timely manner

. Data entry. 10-key

. Operate order picker, forklift and lifter to

to retrieve files

. Great Customer service

1999- 2006 Bombardier Capital Inc.

Jacksonville, FL

Accounting Support III/ Collection

Responsible for the application of funds (lockbox, manual,

Phone pay, quick collect, recovery) to all customer / dealer accounts.

Verify daily transmission and manual receipts to supporting

documentation.

Research requested accounts corrections and unapplied

payments.

Compile daily customers payoff details via excel spreadsheets

for reporting.

Perform other duties and responsibilities as assigned by

supervisor and in accordance to BCI policies.

Responsible for maintaining delinquency within guidelines.

Identify and resolve customer problems to prevent chronic

delinquency and maintain satisfied customers.

Update and maintain records correctly in LSAMS data servicing

systems with the most current information on customers

Ability to work independently and in a fast - paced environment.

1997 - 2001 Sercuritylink From Ameritech

Jacksonville, FL

Customer Consultant / Data Support

Update and records customer information

Responsible for entering new accounts (Residential /

Commercial).

Assist technical support on accounts for technicians.

Troubleshoot and download special systems (ITI systems and

Rollins 5, 6, and 7.

Dispatch / Receiving Operator

Monitor alarms systems according. (Residential / commercial)

Responsible for answering high volumes of calls with great

customer service.

Assist Co-workers if needed.

1992 -1998 U.S. Air Force National Guard

Jacksonville, FL

Munitions Operation Specialist

Skilled in the use of precision measurement instruments and use

of special band tools.

Responsible for assembly, installation and operation of complex

ordnance systems.

Advanced knowledge in monitor, troubleshoot and testing

complex munitions.

Inventory specialist, storing and stocking of munitions

Certified to operate forklift 4-6k, forklift 4631-10k and the

tractor & 1 ton trucks.

EDUCATION__________________________________________________________

2005 - Present FMU

Jacksonville, FL

Business Administration

1992 -1994 United Stated Air Force San

Antonio, TX/& Denver, Co.

Strategic Leadership

Military knowledge (Communication & Defense Knowledge)

Military Policies and Procedures.

Munitions Operations

1992 Florida Community College

Jacksonville, FL

Two semester of basic education.

1989 -1992 Edward H. White Senior High

Jacksonville, FL

General high school education.

SKILLS __________________________________________________________________

Negotiating and administrative functions.

Data Entry

Type 35 wpm

10 Key by touch

Windows

Microsoft Excel and Word

Lotus Notes

My Sap

Access and Power point

As400 and Lsams systems

Fortracs systems by London Bridge

Filling by alpha / numeric

Customer Service

Teamwork

Operating Machinery

Inventory

Stocking

Certified forklift operator

Pallet jacks

General warehouse

References:

Furnished upon request.

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