Manager Customer Service

EXPERIENCED MANAGER AND LOAN PROCESSOR

Proven self- starter who is able to deal with ambiguity to deliver business

value and bottom line results.

History of quantifiable success in Loan Management, People Management, Data

tracking/Input.

Extensive experience in the loan processing industry.

Exceptional soft skills that allow for effective communications at all

levels of an organization.

Strong organization, detail orientation, office management, customer

service and time management skills.

Currently enrolled at Sierra College to continue development of computer

skills.

Areas of Expertise

. People Management

. Retail

. Loan Management

. Data entry/integrity

. Multitasking

. Time Management

. Customer Service

. Loan Contract Administration

. Administrative Support

. Project Mgmt.

Professional Experience

MANAGEMENT

. Assistant Vice President managing staff of 25 loan processors for three

Loan Mortgage branches. Worked with loan agents and loan processors

ensuring all members of the processing staff met their monthly loan

quotas. Trained processers and associated staff.

. Office manager for owner of Asset Planning and Management financial

planning company. Completed forms and associated paperwork for all types

of Mutual Funds and Stocks. Maintained personnel files and prepared

confidential materials.

LOAN PROCESSOR

. 15+ years experience performing all loan processing activities from Loan

Contract Origination (completing loan application, sending verification

of deposit, employment, ordering and working with appraisers, etc)

through escrow and funding.

. As senior loan processor carried a loan pipeline of 60+ files for top

loan officers. Closed an estimated $24M of loans per year. Worked with

Brokered-In Loans, Commercial Loans and Construction Loans.

. Experience in loan document drawing (deed of trust, notes, compliance

documents etc.) and loan funding (reviewing and preparing documents for

loans to be sold to various lenders).

. Worked directly with borrowers to receive and completed the proper

paperwork needed for the loan process.

RETAIL SALES

. Managed retail kiosk at Galleria Mall. Performed customer sales, product

design and manufacture, placed customer orders, managed inventory, and

operated point of sale equipment.

. Holiday Seasonal Team Member for Gap Kids. Unloaded/separated/stocked

inventory in stock room. Stocked Inventory on sales floor. Worked point

of sale equipment completing sales.

. Worked for HomeGoods, in Roseville, Ca. Duties include running the

register, dealing with returns, complaints and handling customers.

Training new employees at register. Managed inventory.

SELF EMPLOYMENT

. Operations Manager for successful family-run solar heating business.

Managed customer orders, scheduled sales calls, coordinated installation

activities between customers and subcontractors. Managed all financial

records (P&L, Accounts Receivable, Accounts Payable, Revenue, Expenses).

Human resources/Administrative Experience

. Provided project management support and administrative support for Tax

Department at Intel Corp. Managed data tracking and input support for

corporate wide project.

Employment History

HOMEGOODS - Roseville, California

Customer Service Rep 6/2009 to 8/2010

Gap Kids - Roseville, California

Holiday help, 11/2008 to 1/2009

Forever Footprints - Roseville, California

Sales and Design associate, 1/2007 to 10/2007

RKB DISTRIBUTORS, - Rocklin, California

Operations Manager, 1/2002 to 10/2006

INTEL - Santa Clara, California

Project Assistant/Administrative Support 1/1998 to 9/1998

Commercial Pacific Bank - Santa Cruz, California

Senior Loan Processor,

Construction Processor,

Loan Servicing Department 8/1995 to 1/1998

Medallion Mortgage - Campbell, California

Loan Processor 1/1995 to 8/1995

Paramount Mortgage - San Jose, California

Senior Loan Processor 8/1992 to 11/1994

First Intercity Mortgage - Campbell, California

Assistant Vice President,

Office Manager/Processing Supervisor 8/1990 to 8/1992

Pajaro Valley Bank - Watsonville, California

Senior Loan Processor 8/1989 to 8/1990

Asset Planning and Management - Aptos, California

Office Manager 3/1989 to 7/1989

Santa Cruz Mortgage Co. - Santa Cruz, California

Loan Processor 11/1988 to 3/1989

References:

Available upon request.

Contact this candidate