Customer Service Administrative Assistant

R eina Lilian Tor res

**** ******** ** *** * rancisco, Ca 94110

415-***-****

*******@*******.***

OBJECT IVE: Position as Accounting Clerk/Administrative Assistant, to utilize my

accounting, computer, and communication skills.

SUM MARY OF QUAL I F ICAT IONS : 20 years experience in the general office/clerical

f ield.

Professional phone etiquette, ability to communicate effectively with

i ndividuals on all levels Bilingual verbal and w ritten (Spanish and English).

F lexible an energetic team player with a positive attitude. Strong

o rganizational skills. I nclude M icrosoft word and excel e-mail and I nternet

r esearch, Clerical Skills: Type 45 wpm, mail handling, filing, faxing and

p hotocopying.

RELEVANT EXPER IENCE & ACCOMPL ISH MENT

COMPUTER AND CLER ICAL SKILLS:

• Processed t ransmittals Investor Reports and wi re loan payments daily and

monthly.

• Organized files, maintained records of automatic loan payments

• Processing Automatic Loan Payments, provided customers service

• Balancing bank statements, general Ledgers, prepared spreadsheet for

m ature outstanding checks sent to the State,

• Balanced Electronic funds t ransfer (EFT) daily

• Performed general office functions, typed checks, processing stop payment

checks, scanned documents, e-mail, fax and photocopying

• Maintain daily transactions records and recorded daily entries, processing

accounts receivables and account payables.

• Mailed letters overdue outstanding checks for reissuing

COM MU N ICAT ION AND CUSTOMER SERV ICE:

• Provided comprehensive customer service for automatic payments

• Responded to customer and Investor complaints with diplomacy and tact

EMPLOYMENT H ISTORY

Volunteer Church T reasurer 1a. I glesia Bautista H ispano-Americana 2002 2011

Loan Service Assistant, United Commercial Bank /East West Bank 2003 -2010

Sales Associate, M idtown Loan Office 1998-2002

Sales Associated, Assistant Manager, Best Collateral 1987-1998

EDUCAT ION

Clerical Accounting Certificate, City College of San F rancisco 2011

Clerical and Computer training Certificates, M ission Language and Vocational

School 2003

H igh School/GED Certificate, City College of San F rancisco, 1992

Bachelor Business Administration, Certificate San Salvador, El Salvador C.A. 1975

REFERENCE AVAILABLE UPON REQUEST

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