Manager Customer Service
Resume:
RAYFORD T. HARVEY
Corona, CA 92882
***********@*********.***
PROFESSIONAL EXPERIENCE
TRANSPORTATION / WAREHOUSE PROFESSIONAL with extensive experience
successfully managing all aspects of a large distribution center.
Background includes: implementing automated distribution systems,
selecting, managing and training staff, establishing and monitoring
productivity goals, and leading cross functional teams. Recognized
skills include:
* Parcel inventory, logistics, transportation, and distribution
* Strong analytic and presentation abilities
* Meeting timelines and exceeding expectations
* Leading small and large teams in both union and non-union environments
SCHNEIDER NATIONAL, Fontana, CA 2008 - 2010
DRIVER BUSINESS LEADER (2009 - 2010)
Managed a group of up to 75 drivers and three administrative associates.
Served as the key leadership component of the High Performance Work Team,
which managed all aspects of the driver experience. Identified and
resolved performance issues and was responsible for driver payroll.
* Provided on-going direction and leadership to driver and internal
associates that ensured superior customer service and key factor
achievement through the use of the Performance Management Model.
* Established solid business relationships and maintained open, accurate
and timely two-way communications with drivers and internal associates.
* Facilitated driver and internal non-exempt associate individual
development, education, and training through daily coaching and regular
business partnerships and performance appraisals.
* Utilized open, interactive leadership style to reconcile customer and
driver needs, while leading drivers and associates to meet the company's
performance goals.
UNITED PARCEL SERVICE, Anaheim, CA 1998 - 2008
SUPERVISOR (2004 - 2008)
Directed and managed package operations for a distribution center that
processes 20K+ daily out bound parcels and 18K parcel pick-ups. Direct
management of 30 reports and responsibility for 70 parcel employees. Led
training and development activities.
* Analyzed volume levels and truck capacity to maximize distribution
efficiency.
* Reduced delivery operating costs by monitoring truck loading and
retraining loaders on proper procedures.
* Trained drivers and warehouse personnel and implemented entirely new
automated distribution and delivery system.
SAFETY SUPERVISOR (2002 - 2004)
* Provided hazmat and safety training courses and certification for 243
employees.
* Ensured compliance with OHSA and industry required regulations.
* Ensured deadlines and quality standards were met in accordance with
company's mission.
SUPERVISOR (1998 - 2001)
* Responsible for processing inbound package volume and distribution.
* Supervised the day-to-day operations of 12 direct reports including
staffing, training and positive employee relations.
SKC, Inc. (Operating as Directions, Inc.) 1996 - 1997
GENERAL MANAGER
* Directed all merchandising, expense and loss control, profit management
and budget planning for retail clothing operation.
* Provided operational, financial and organizational direction to all
facets of the operation.
* Managed personnel actions including, but not limited to; hiring,
performance appraisals, promotions and incentive compensation.
EDUCATION / TRAINING
Bachelor of Science, Business Management - Hampton University, 1999
Dean's List for Academic Excellence
Additional Training
Labor Management Course (UPS) - May 2005
Package Operations Supervisor Training (UPS) - May 2005
KEYWORD SUMMARY
Distribution Center Manager/Supervisor, Distribution Manager/
Supervisor, General Manager Logistics Manager/
Consultant/Coordinator/Analyst/Supervisor, Logistics Specialist,
Shift Supervisor, Shipping Manager/ Supervisor, Dispatcher, Traffic/
Transportation Manager, Operations/Transportation, Warehouse
Manager/Supervisor,
Air Freight, Backhaul, Capacity Planning, Capital Asset Acquisition -
ROI Analysis, Capital Budget/ Equipment/Project, Carrier Reliability,
Contract Carrier/Carriage, Contract Warehousing, Cost Reduction, Cross-
Docking, Cross-Functional Teams, Customer Service, Cycle Counts,
DC/Distribution Center Management, Dedicated Fleet, Delivery
Performance, Dispatching, Distribution Management,
Distribution/Logistics Processes/Programs, Domestic/International
Distribution, Driver Management, Efficiency Improvement, Equipment
Management, Expediting, Facilities Consolidation/Management, Fleet
Administration, Freight Consolidation/Forwarding/Rates, Import/ Export
Documentation, Inbound/Outbound Logistics/Routing, Increased Service
Level Inventory and Logistics Solutions, Inventory Control/Management/
Planning, Inventory Planning Systems/Deployment, Inventory
Turns/Turnover, Labor Efficiency/Relations, Lead Times, Logistics
Management/Services, Material Control/Planning/Handling, Material
Movement Efficiency, Multi-Site Operations, Operating
Budget/Income/Profits, Performance Improvement, Procurement,
Productivity Improvement, Profit and Loss (P&L) Management, Regulatory
Compliance, Safety Management/Training, Scheduling, Service Levels,
Shipping and Receiving, Technology Integration, Traffic/Transportation
Management, Transit Time, Transportation Planning and Analysis Union
Negotiations, Vehicle Maintenance, Warehouse Management Systems,
Warehouse/Terminal Management, Workforce Management, 3PL (Third-Party
Logistics), 4PL (Fourth Party Logistics), Complete & On-Time Delivery
(COTD), Requirements Planning (DRP, DRP II), DOT
Requirements/Compliance, Drop Ship Process, Environmental Health and
Safety (EHS), FIFO, LIFO, Hazardous Materials (HAZMAT), Integrated
Logistics Systems, ISO 9000, 9001, 9002, Just-in Time (JIT, JIT II),, Line-Haul Operations, Logistics Channel/Management/ Infrastructure/
Models, Logistics Compliance Programs, Manugistics, Material Locating
Systems, Multi-Facility (DC, Terminal, Crossdock) Occupational Health
and Safety (OH&S), Over, Short & Damaged (OS&D), Piggyback-TOFC,
Supply Chain Management, Synchronized Supply Warehouse Management
System (WMS), Workflow Optimization, Analytical, Assertive, Creative,
Dependable, tail-oriented, Efficient, Energetic, Fast-Paced
Environment, Flexible, Get-it-done Personality, Goal-directed, Hands-
on, High Standards, Interpersonal Skills, Leadership Skills,
Multitasking, Negotiation Skills, Organized, Practical, Problem-
Solving Skills, Project Management Skills, Proven ability to motivate
teams and manage conflict, Reliable, Responsible, Results-oriented,
Strong Work Ethic, Team Builder/Player, Works Well Under Pressure,
Written and Verbal Communications Skills, Microsoft Word, Excel,
PowerPoint, Access
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