Customer Service Administrative Assistant
Resume:
Aileen Butterfield
____________________________________________________________________________________
SUMMARY
Production Control Planner/Inventory Control/Purchasing Agent with
manufacturing. Team player who shows attention to detail, and has strong
organization skills. Detail oriented. Self starter, and quick study.
Background includes:
Customer Service/Expediter Supervision
Materials Planning Purchasing
ISO Procedures Inventory Control
Kanban Expediting
Scheduling JD Edwards System
EXPERIENCE
Ventura Community College Aug. 2010 -
Present
Working towards Associates degree.
Skurka Aerospace Aug. 2006 -
Mar. 2009
Supervisor Repair/Overhaul Department
Planner
. Promoted to position of Supervisor in June 2007. Was given the task of
organizing, planning and developing the Repair/Overhaul department.
Reduced backlog from 850k to 325k withing 1 year, and brought on-time
delivery from 45% to 96%.
. Instrumental in merging a new line into the production of Skurka
Aerospace, and brought past dues down from 650k to 150k within 9
months, and brought on-time delivery from 32% to 88%.
. Plan and schedule production of parts and assemblies through an MRP
system.
. Review order requirements, drawings, established promise delivery
dates with respect to material availability and production capacity.
. Release production orders consistent with customer delivery
requirements, capacity, and inventory targets.
. Issue purchase order requests as necessary to meet production
requirements.
Technicolor Inc. (Through Select Services Temp Agency) Feb. 2006 -
Aug. 2006
CD/DVD replication, VHS duplication, marketing and distribution services
Pre-Production Scheduler
. Prioritize/status CD/DVD pre-mastering work.
. Check all metal in the vault for stamper availability
. Monitor and ensure there is enough metal to replicate customer orders
. Assist and ensure that all re-cuts/re-grows are in the system for on
-time replication of orders
. Canceling of orders/cuts not needed
Johanson Technology, Inc. Jul. 2005 -
Feb.2006
Manufacturer of Inductors, Capacitors & Antennas for the Wireless Industry
Buyer/Planner/Expediter
. Issue purchase orders as necessary to meet customer requirements
. Interact with engineering, customer service, sales and quality
personnel to resolve issues that affect the timely production and
delivery of product.
. Release production orders consistent with customer delivery
requirements, capacity, and inventory targets.
. Plan and schedule production parts.
. Interface with vendors and suppliers to ensure on time delivery of
parts
. Expedite customer orders as needed to meet customer requirements and
on-time shipping performance
CUNO, INC., Meriden, CT
A World Leader in Fluid Purification
Buyer/Planner/Administrative Assistant 1994-2004
. Planned and scheduled production of parts and assemblies
. Reviewed order requirements, drawings, established promise delivery
dates with respect to material availability and production capacity.
. Released production orders consistent with customer delivery
requirements, capacity, and inventory targets.
. Issued purchase orders as necessary to meet production requirements.
. Interfaced with vendors and suppliers to ensure on time delivery of
parts.
. Interacted with engineering, customer service, sales, and quality
personnel to resolve issues that affect the timely production and
delivery of product.
. Prepared weekly reports for weekly production meetings.
. Maintained the ISO Training Logs and Procedures within the department.
. Provided administrative support, e.g., word processing, spreadsheets.
. Improved customer on-time delivery performance from 42% to 85%.
. Achieved and maintained on time performance of 96% on time delivery to
customers' satisfaction.
. Reduced inventory levels for parts from $370K to $245K (goal was
$260K).
Customer Service Expediter
1997-1999
. Expedited all customer orders to ensure on-time shipping performance
between three plants. On-time performance was at 94%
Administrative Assistant 1994-1997
. Issued weekly and monthly reports for production purposes.
. Made travel arrangements; scheduled all meeting.
. Typed all ISO documents to become ISO qualified.
. Aided support to the engineering department.
Carabetta Management Co, Meriden, CT
A Developer and Manager of Residential Units in CT, and MA.
Secretary, Operations Department 1992-1994
. Typed all correspondence and made travel arrangements.
. Tracked work orders to ensure completion and accuracy.
. Maintained upkeep and revision of all forms used for tracking of
apartment conditions, and scheduling of field inspections.
. Typed and submitted scopes of work and contracts to HUD and CHFA;
monitored field jobs completed and monies received from HUD/CHFA.
Fosdick Corporation, Meriden, CT
Marketing and Service Fulfillment Co.
Assistant Manager of Production 1990-1992
. Supervised 45 plus employees, setting up of mailings, categorizing and
weighting product.
. Ensured orders were picked/packed and shipped correctly.
. Tracked and billed special work orders.
. Trained and supervised new employees, in charge of
recommendations/disciplinary actions when needed.
H.B. Ives Division, New Haven, CT
Manufacturer of Commercial & Residential Hardware
Customer Service Representative 1987-1990
. Assisted sales staff and clients with order taking, data entry of
orders, analysis of customer returns.
. Interacted with clients to research and resolve problems/disputes.
. Reconciled accounts receivable, data entry (cash posting), typing,
filing.
. Research credit deductions, banking, reviewed clients' credit status
with Dun & Bradstreet, and issued credit/debit when warranted.
The Napier Co., Meriden, CT
Manufacturer of Costume Jewelry
Data Entry Supervisor 1984-1987
. Supervised 20-plus employees between 1st, 2nd and 3rd shift.
. Managed accurate input of customer orders, distributed work flow and
tracked special work orders.
. Recommended disciplinary action with employees when warranted.
U.S. Army - Duty Station & Rank - Glenhausen, Germany E - 4.
Operations Secretary/Radio Operator 1980-1983
Education/Training
. Other Qualifications: Type 50-60 wmp. Use calculator/adding machine,
facsimile machine, postal meters, inventory scanners, cash registers,
mail sorters.
. Computer Skills: MS Word, Excel, J.D. Edwards Computer System,
Access, Outlook, (some knowledge of): Microsoft Works, Adobe Reader,
Acrobat Reader, Power Point, and Word Perfect II.
. Completed APICS courses in Basics of Supply Chain Management and,
Detailed Scheduling and Planning.
. Presently taking APICS Course in Execution and Control of Operations
through CSUCI.
References upon Request
284 Wall St.
Ventura, CA 93001
Contact this candidate