Customer Service Data Entry

Tinisha L Turner

**** ***** ***** ****** 501-***-****

Little Rock, Arkansas

**************@*****.***

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PROFESSIONAL OBJECTIVE:

To obtain a professional position where I am able to utilize my business

leadership and organizational skills obtained through education and

experience.

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EDUCATION:

Arkansas Baptist College, Little Rock, Arkansas Completed May 2011

Bachelors of Science, Major in Business Administration

Arkansas Baptist College Little Rock, Arkansas

Associate of Arts, Major in Business Administration Completed May

2008

Major GPA: 3.5 Cumulative GPA: 4.0

Remington College Little Rock, Arkansas

Pharmacy Technician Degree, Major in Pharmacy Completed February

2006

Arkansas State University Jonesboro, Arkansas

Major in Computer Science August 1999-December

2001

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EXPERIENCE:

Little Rock Housing Authority April 2010-Current

Little Rock, Arkansas

Housing Specialist (caseworker)

. Determine eligibility of estimated 40-70 clients per month/480 clients

annually based on income and household composition

. Schedule and interview clients to determine housing needs upon initial

or continued program eligibility for interims, reexaminations, moves,

and probabilities

. Performs activities related to rent reasonableness determinations,

accounting procedures implied towards monies for tenant rental

payments, Landlord payments, utility assistance, along with Tenant

repayments agreements for unreported incomes

. Refer clients to local area social service agencies, potential

employers, educational and home ownership programs based on client

specific needs

. Input data/numerical entries and provide telephone inquiries from

tenants and landlords

State of Arkansas-Department of Health 2009-2010

Little Rock, Arkansas

Administrative Specialist

. Researched various data storage and/or computer records to obtain

information and compiles data for reports

. Established document files and maintains files by updating and purging

as needed.

. Maintained activity log and/or financial ledger and submits reports to

supervisor.

. Composed and typed routine correspondence and form letters

. Calculated rates, fees, taxes, assessments, and fines as needed

State of Arkansas-AR Teacher Retirement 2007-2009

Little Rock, Arkansas

Reporting Specialist

. Data Entry

. Constructed document files and maintains files by updating and purging

as needed

. Contacted/communicated with bookkeepers statewide

. Calculated service years of retired and current school district

employees statewide

. Produced quarterly reports and overseen beneficiary paperwork for

members

. Basic Accounting principles

State of Arkansas-DHS 2007

Little Rock, Arkansas

Document Examiner III

. Reviewed documents which included applications, resumes, and

educational records

. Contacts submitting agency/institution individual to obtain

additional information or to correct discrepancies in documents

. Generated letter notifications of acceptance/rejection of job

placement

. Assisted in administering/grading job vacancy examinations

. Created Job Vacancy Registers which were Produced registers for

hiring supervisors of job postings within allowed time of closing

date of specified job (supervisory duties)

Wal-Mart Pharmacy 2006-2007

Little Rock, Arkansas

Pharmacy Technician

. Filling of prescriptions for new and returning customers

. Data entry, switchboard operator, accepting/logging of Doctor Office

requests and calls

. Inventory controller of medications and medical supply

. Customer Service, along with Cashier duties

. Bookkeeping skills performed of Narcotic and Controlled medications

. Patient Confidentiality

International House of Pancakes 2005-2006

Little Rock, Arkansas

Server/Expeditor

. Training of new employees

. Inventory audit and basic accounting principles used towards monetary

funds

. Provided customer service

. Facilitated in weekend expeditor for servers to ensure food was

prepared and delivered accurately

Sam's Wholesale 2000-2004

Little Rock, Arkansas

Member Service Desk Associate

. Provided member assistance

. Ensured proper monetary amounts are distributed and reported each

shift

. Trained new associates (Team Leader )

. Data Entry and Bookkeeping of new credit accounts, sales, and payments

. Recordkeeping of credit card/member applications

ASU Registrar's Office 1999-2000

Jonesboro, Arkansas

Student Office Assistant

. Various clerical duties performed daily such as data entry,

switchboard, and filing

. Provided students with GPA calculations, letters of good standing, and

account status

. Provided unofficial and official college transcripts by request

. Record updating/Bookkeeping/Accounting basic duties

. Supervised/operated 10,000 capacity filing system

Flashers Burgers 1995-1999

Little Rock, Arkansas

Restaurant Night Supervisor

. Supervised small staff of 3-5 employees/new hire trainer; controlled

hiring and termination of staff

. Ensured proper monetary amounts are distributed and accounted for

. Overseen inventory control of food, paper products, and office

supplies

. Assisted in the opening and operating of a new franchise establishment

. Issued employee payroll checks and performed payroll/accounting

operation duties daily

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AWARDS/CERTIFICATIONS:

Computer Science Scholar Recipient, Corps of Engineers, 1999

Vice President, ASU Indian Ambassadors Student Organization, 1999-2000

HIPPA/OSHA Certified, Little Rock Medical Board, 2005

BLS Certified, Baptist Health Hospital, 2005

Pharmacy Technician License, Arkansas State Board of Pharmacy, 2006

HCV Rent Calculation Certified, 2011

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