Customer Service Administrative Assistant
Resume:
April Hanna-Miller
San Jacinto, CA 92583
Home: 951-***-****
Cell: 949-***-****
Email: abhdvf@r.postjobfree.com
OBJECTIVE:
To obtain a position that will utilize my knowledge, experience and
education in an environment that fosters challenge.
EXPERIENCE:
JC Trucking Company - Administrative Assistant
Nov 2008 - Present
Administrative Assistant
Performed accounts receivable duties including invoicing, banking,
researching chargebacks, discrepancies, reconciliations and responding to
customer requests for documentation.
Managed daily office operations and maintained accurate records for all
business supplies.
Provided efficient customer service to clients.
Arranged all travel accommodations
Created and maintained expense and mileage logs database
Metagenics Inc. - Label Coordinator Aug 2006 -
Nov 2008
Proofreading and color testing product labels and marketing supplies
Assuring that product labels met FDA requirements
Placing and receiving Purchase orders
Domestic and International Shipping and Receiving
Provided efficient customer service to clients.
Quality Control
Created and maintained Adverse Reaction Database
Developed new customer relations through telephone contact and sales
activity.
Systematically increased office organization by developing more efficient
filing/documenting system and customer database protocols.
Consistently praised by management for the quality and timeliness of
reports, attention to detail, exemplary customer service delivery and team-
player attitude.
Communicated with domestic and overseas offices to arrange B2B shipments.
Donisa Inc./Vohann - EDI Coordinator/Administrative Assistant
Oct 2005 - Aug 2006
Supervised shipping and receiving departments
Maintained and processed EDI and ASN's
Efficient customer service and complaint resolution
Created databases and spreadsheets to improve inventory management and
reporting accuracy.
Excelled within deadline-intensive environment, ensuring accurate and on-
time completion of all projects.
Maintained and processed all E-orders
Managed all scheduling for Distribution Center deliveries for clients
Developed new customer relations through telephone contact and sales
activity.
Created company's first employee manual including training and step by step
instruction on the EDI and ASN procedure which resulted in a substantial
decrease in chargebacks.
Processed accounts receivable and accounts payable.
Liaised with vendors to order and maintain inventory of office supplies.
Maintained detailed administrative and procedural processes that reduced
redundancy and improved accuracy and efficiency to achieve organizational
objectives.
Communicated with domestic and overseas offices to arrange B2B shipments.
Elite Motorsports - Office Manager/Executive Assistant Mar 1989
- Mar 2005
Developed new customer relations through telephone contact and sales
activity.
Improved communication efficiency as primary liaison between departments,
clients and vendors.
Consistently praised by management for the quality and timeliness of
reports, attention to detail, exemplary customer service delivery and team-
player attitude.
Excelled within deadline-intensive environment, ensuring accurate and on-
time completion of all projects.
Processed accounts receivable and accounts payable.
Liaised with vendors to order and maintain inventory of office supplies.
Performed accounts receivable duties including invoicing, cash application,
discrepancies, and responding to customer requests for documentation.
Oversaw daily office operations for staff of 20 employees.
Efficient customer service and complaint resolution
Oversaw inventory and office supply purchases.
Organized and maintained company website
Coordinated and monitored all E-orders
EDUCATION:
Saddleback College Mission Viejo, CA 1986 -
1988
General Studies
PERSONAL REFERENCES:
Ginny Sabahi 7 Montilla San Clemente, CA 92673 949-***-****
Robert Stuno 1250 N. Kirby St. Hemet, CA 92543 951-***-****
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