Customer Service Administrative Assistant

Jacqueline C Herron

***** **** *** ** *

Roy, WA 98580

Phone: 253- 843- 1138

Cell: 206- 601- 2663

E- Mail: *******.*************@*******.***

P rofessional Overview

Committed and motivated Administrative Assistant with exceptional customer-

relation and decision- making skills. Strong work ethic, professional demeanor and

great initiative.

Summary of Skills

Self- starter with professional

q

manner

Excellent communication skills

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Highly organized with superior

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attention to detail

8+ years of experience providing

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administrative support.

5+ years experience in a fast-

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paced, deadline- driven

environment.

Bilingual in Spanish. Can read,

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write, and comprehend.

Work Experience

May 2004 to Masco Contractor Services

December 2008 Tacoma, WA

A dministrative Assistant

Managed daily office operations and maintenance of equipment, maintaining

accurate records for all business supplies. Oversaw inventory and office supply

purchases.Standardized department filing system so secretarial staff could easily

locate information in any filing center Performed accounts receivable duties

including invoicing, cash application, researching chargebacks, discrepancies,

issuing credit memos, reconciliations and responding to customer requests for

documentation.Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

August 1999 to Burkhart Dental Supply

September 2003 Tacoma, WA

Purchasing Assistant

Developed new customer relations through telephone contact and sales

activity.Increased customer loyalty through excellent customer service

skills.Successfully resolved 30- 40 customer issues per week.Improved

communication efficiency as primary spanish speaking liaison between

departments, clients, and vendors.Consistently praised by management for the

quality and timeliness of reports, attention to detail, exemplary customer service

delivery and team- player attitude. Excelled within deadline- intensive environment,

ensuring accurate and on- time completion of all projects. Processed accounts

receivable and accounts payable. Managed hundreds of accounts receivable

accounts working directly with the Financial Management Office.Oversaw

inventory and office supply purchases.

Education

1980 USMC Legal Academy

San Diego, CA, USA

Paralegal

Paralegal Certification

K eywords

Inventory, office supplies, type 45WPM, reception, client relations, front desk,

executive assistance, Microsoft Office, data entry, A/R billing.

Contact this candidate