Human Resources Manager

RICHARD BANKS

Van Nuys CA *****

818-***-**** (Other) 818-***-**** E Mail:

*********@***.***

SUMMARY OF QUALIFICATIONS:

HUMAN RESOURCES PROFESSIONAL

Dynamic Human Resources professional skilled in the following areas:

. Plan, direct and coordinate human resource management activities of an

organization to maximize the strategic use of human resources and

maintain functions such as employee compensation, recruitment,

personnel policies and regulatory compliance.

. Increase revenues by developing strategies and protocols that include

team leadership, training, problem-solving and decision-making skills.

. Plan, direct and supervise the personnel, training and labor relation

activities of the company.

. Advise managers on organizational policy matters such as equal

employment opportunity and sexual harassment and recommend needed

changes.

Professional Experience

ITSOL Inc. (dba InsuranceLeads.com) North Hollywood 2009 -

Present

Human Resources Manager Internet Marketing

Company

. As the first Human Resources Manager of the company, established the

first Human Resources department and all protocols for recruitment,

hiring policies, training, termination, personnel procedures and

compliance strategies while reporting directly to the owners.

. Serve as the link between management and the 100+ employees.

. Planned and conducted all recruiting for sales, IT, internet marketing

and call center positions.

. Prepared and conducted on-boarding programs and implemented new

employee orientation to promote positive attitude toward

organizational objectives.

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, and opportunities for

promotion and employee benefits.

. Ensure company policies are defined, communicated, enforced and

updated, as needed.

. Represent the organization at personnel-related hearings.

. Handle employee complaints and conduct internal investigations to

ensure regulatory compliance. Conduct training on the avoidance of

sexual harassment.

. Acquired, implemented, and managed first HRIS system for the company

. Administer benefits and performance management systems and maintain

human resources database.

. Administer and coordinate all WCAB activities. Administer and

coordinate all health insurance benefits both internally and with

vendors.

. Conduct background checks/drug screens for potential new hires.

. Uphold integrity of company vision, mission, and core values.

. Work activities also include extensive communication with supervisors,

peers and subordinates, conflict resolution, maintaining interpersonal

relations, problem solving, and conducting exit interviews.

. Continually study new developments in the human resources arena

including new legislation and policy developments.

Jaramillo Enterprises, Inc. Canoga Park, CA 2005 - 2009

Human Resources Assistant Manager Multi-Unit

Restaurant Chain

. Improve staffing (hiring and termination) guidelines, benefits

administration, and maintenance of WCAB procedures for multi-unit

independent restaurant chain.

. Train staff, including classes in sexual harassment, safety awareness

and labor laws.

. Spearhead and implement key HR initiatives including performance

management, rewards and recognition, organizational effectiveness and

employee communication.

. Maintain confidential personnel files.

. Conduct background checks and verifications for new hires.

. Implement strategies and prepare necessary documentation for official

investigations.

. Initiate and oversee payroll and overtime guidelines.

American LegalNet, Inc. Encino, CA 2000-

2005

Operations/Administrative Manager Websites Catering to

Legal Community

. Operations manager and administrative assistant to CEO, maintaining

the highest level of confidence and discretion with CEO, senior staff

and customers.

. Managed highly productive customer service department, including

hiring, training and supervising staff. Enhanced customer

satisfaction and retention by developing and executing customer

service strategies such as on-site training and 24-hour customer

service availability.

. Increased revenue streams by managing the daily business operations of

the corporate entity and its two websites catering to the legal

community, which included updating website content.

. Improved corporate information flow by organizing calendars and

setting business deadlines.

. Facilitated logistics of corporate and executive travel and industry

trade shows by developing protocols for site selection and vendor

relations.

. Supported the development and growth of the sales and engineering team

by developing website utilization strategies.

Education:

Bachelor of Science, Business Administration/Marketing

California State University, Northridge

Northridge, CA

MEMBERSHIPS:

Member of PIHRA (Professionals in Human Resources Association)

Contact this candidate