Customer Service Data Entry
Resume:
Nikita Jones-Hall
Memphis, TN. 38128
***- ***-**** (home)
901-***-**** (mobile)
***************@*****.***
OBJECTIVE
To utilize my communication and interpersonal skills as well as analytical abilities to contribute to
the development and growth of a progressive organization.
TECHNICAL SKILLS
Microsoft Office 97 Suite, Microsoft Offce 03 and 07, Visual dBase, WS_FTP 12, Ultra Edit, 7,
XP, and Vista Operating Systems. Familiar with navigation of Internet and Internet Application,
Action Request (Remedy).
EMPLOYMENT
Northrop Grumman Corporation, Harris Corporation, and Orkand Corporation
United States Postal Service Memphis, TN
07/95 - 04/11
Administrative Assistance/Customer Service Specialist/Data Entry Clerk
Duties and Responsibilities were:
* Oversees all aspects of general office coordination.
* Maintain office calendar to coordinator work flow and meeting.
* Monitor and assist with maintenance of the organization's website.
* Interact with clients, vendors, and visitors.
* Answered multi-line telephones and transfer to approprate staff member.
* Opened, sorted, and distributed incoming correspondence including faxes and emails.
* Prepared responses to correspondence containing routine inquiries.
* File and retrieve organizational documents, records, and reports.
* Created and modified documents such as invoices, reports, memos, letters, and financal
statements using word processing spreadsheets database, and or other presentation software
such as Microsoft office, QuicksBooks and other programs.
* Complied, transcribed and distributed minutes of meeting.
* Collected and maintained inventory office equipments and supplies.
* Assisted in special events, such as fundraising activities and the annual meetings.
* Keyed and verfied different types of subject matter on a production systems.
* Generated monthly reports.
* Performed other general clerical duties to include, but not limited to, bookkeeping, copying,
faxing, mailing and filing.
Willis B. Davis Dental Office Memphis, TN
11/95 – 03/10
Administrative Assistance/Front Desk Clerk
Duties and Responsibilities were:
* Receptionist, answering telephones, and greets patients.
* Moving patients through the intake and checkout process.
* Pulling patients files.
* Data Entry.
* Scheduled appointments.
* Oversee of the billing procedures.
* Charting and interact with insurance companies.
* Collected, posted co-payments and insurance information.
* Called patients concernig unresolved accounts
* Prepared and mailed monthly statements.
EDUCATION:
Presently attending DeVry University seeking a Bachelor Degree in Administrative Business
Rice Business College; graduated 1990; Certificate in Secretarial Word Processing
Northside High School; graduated 1988; Diploma
REFERENCES UPON REQUEST
Contact this candidate