Customer Service Project
Resume:
Sheri Huggins
*** ****** **** **** . ****** Lake, IA
712-***-**** . ************@******.***
CAREER SUMMARY
Experienced Team Lead with over 25 years experience in MVS programming,
project management, analysis, design, testing and coding. Proficient in
COBOL, ASSEMBLER, DB2, SQL, SAS, JCL, TSO, IBM utilities, the Microsoft
Office suite of products and all Windows platforms. Excellent
communication, problem solving, and analysis skills. A great aptitude for
determining how to best use technology and apply it to business
applications.
PLatforms
Windows XP, Windows 2000, Windows NT, Windows 98, OS/2, MVS, TSO/ISPF,
UNIX, UNISYS
Programming
COBOL, COBOL II, SAS 6, PACBASE, SQL, ASSEMBLER, EASEL2, Visual Basic 6.0
Databases
DB2, IMS, VSAM, ORACLE
Software
CA7, CA1, CA11, STROBE, MS WORD, EXCEL, ACCESS, MICROSOFT PROJECT,
MICROSOFT PROJECT SERVER, VISIO, UNIX, CONTROL/M
Utilities
TSO, PANVALET, MVS JCL, ENDEVOR, SYNCSORT, PLSORT, XPEDITER, LIBRARIAN,
IDCAMS, ABEND-AID, JHS (Job History System), WSF2, IOF, FILEAID, IBM
Utilities
PROFESSIONAL EXPERIENCE
Blue Cross Blue Shield, Omaha, NE
2005-current
Software Developer, Project Coordinator.
Maintained project plans for development teams on maintenance and
off-cycle release work efforts utilizing Microsoft Project 2003,
Microsoft Project Server.
. Created InfoPath survey form that fed a SharePoint Web Dashboard
Site.
. Captured information to measure performance at an individual and
team level.
. Prepare monthly, quarterly and annual reports to measure quality,
timeliness, root cause analysis, quantity and rework.
. Develop metrics for Developer performance measurement.
. Develop design, code and test enhancements for claims processing.
Nesco Resource - Omaha, NE
2004-2005
General Temporary to hire agency working in all skill disciplines.
. Worked assigned positions at various companies.
West - Omaha, NE
2003-2003
Performed technical support for Earthlink dialup and broadband
clients.
Information Bridge - Omaha, NE
2001-2003
Performed general office and help desk support, customer service for a
moderately sized Internet Service Provider specializing in dialup services
and web hosting.
QWEST - Omaha, NE
1999-2001
Information Specialist.
Service owner for multiple applications relating to directory assistance
publishing and long distance billing. Duties included release control
coordination and implementation of batch processing across multiple
mainframe systems across a 14 state area.
Robert Half International (RHI) - Omaha, NE
1999-1999
Technical Consulting
Consulted at the following companies.
. FISERV - Banking/Financial - Application Development, Conversion to
OS/390
. ISCO Manufacturing -Year 2000 conversion on a UNISYS system
Sheri Huggins
************@******.*** Page 2
PROFESSIONAL EXPERIENCE (Continued)
DPRC - Data Processing Resources Corporation - Omaha, NE
1997-1999
Technical Consulting
. Physicians Mutual Insurance, -Year 2000 conversion, 90% assembler.
Coding, testing, implementation of Year 2000 modifications. VSAM, DB2.
. First Data Corp., - Design and analysis for oil credit card fraud
prevention.
. Physicians Mutual Insurance - Designed interfaces to legacy marketing
systems from newly purchased Vantage DB2 package.
Hubble Net, - St. Louis, MO
1996-1997
Internet Data Base manager for an internet video conferencing user group of
over 1200 clients. Assisted with beta testing of new video conferencing
software. Telecommuting.
Mutual of Omaha - Omaha, NE
1977-1996
Applications Developer -Marketing Support (1994-1996)
Provided technical and business expertise on specific products, services,
and projects, as well as general support functions.
. Recommended, designed and installed enhancements to production
applications.
. Supervised and assigned work to contract programmers for system
enhancements.
. Provided support for an IMS/DB2 system, working with customers to
determine business problems and designing, coding, testing and
implementing solutions using PACBASE COBOL generator.
. Acted as Quality Work Group Leader, creating a Lotus Notes application
to track team progress on suggestions for improvement in work
processes, scheduling and leading Quality meetings to progress toward
team goals.
Senior Systems Analyst -Customer Service (1990-1994)
Provided support for legacy monitor mainframe systems, identifying needed
enhancements to interface to emerging technologies and legacy system re-
engineering.
. Optimized job scheduling and JCL for improved batch cycle run time
savings over $100K annually.
. Handled conversion of legacy COBOL systems to COBOL II for COBOL 370
conversion effort and year 2000 date changes.
. Worked on special project: Design GUI front end application for legacy
mainframe online systems, using OS/2 EASEL2.
Senior Operations Analyst (1985-1990)
Provided customer support for batch job scheduling.
. Analyzed batch cycles, and optimized JCL for improved night batch
window and reduced machine costs.
. Utilized STROBE software, to identify needed changes to JCL, database
configurations and CPU intensive programs.
. Reviewed new production batch systems for job scheduling, and setup
jobs on the CA7 (Computer Associates Job Scheduler) system.
. Evaluated vendor Software packages for operations use.
EDUCATION / CERTIFICATIONS
Metropolitan Community College - Omaha, Nebraska
Iowa Western Community College, Council Bluffs, IA
Course work includes Information Technology, Assembler, COBOL, Systems
Analysis and Design
Professional Development includes over 1000's hours of continuing education
in Software development, business systems, operating systems, Unix
Fundamentals, LOMA 1&2 and HIAA A&B
Certified, LBMS (Learmonth & Burchett Management Systems) Project
Management for Success
Certified, Lotus Notes Developer
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