Manager Service

Devann "Shea" Hagy

** ******** **** ***** ***** Mount, VA 24151

540-***-****

*****@******.***

Objective

Seeking a retail management position with a regional organization.

Education

Ferrum College, Ferrum, VA

Bachelor of Science, Expected May 2012

Major: Psychology

Minor: Sociology

GPA: 3.85/4.0

Computer Skills

Proficient in Microsoft Word, Excel, and PowerPoint

Related Work Experience

Guest Service Attendant (Front End Manager)

Target Corporation, Roanoke, VA

August 2008 – Present

Responsibilities:

Supervise all front end team members

Direct guest traffic at the front end to allow for fast, fun, and friendly guest service

Ensure all front end team members receive their breaks promptly and avoid any meal

compliance issues

Close out registers and make certain all money is put into safe each night

Answer any guest service related questions from guests in the store and on the phone

Address guest complaints and/or concerns from any department and offer reasonable

solutions

Partner with other managers to pinpoint opportunities on the front end and propose

suggestions for improvement

Recognize team members for their great guest service (Recognition Tuesday!)

Honors and Achievements

-Dean’s List for 6 semesters

-Member of Boone Honors Program at Ferrum College

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