Customer Service Sales
Resume:
Sarah D'Agostino
*** ***** **** *****, ***** Juliet,
TN 37122
Cell: 615-***-**** :
**********@****.***
Professional Summary
Dedicated customer service
representative with
motivation to maintain
customer satisfaction and
contribute to company
success.
Skill Highlights
Conflict resolution General store maintenance
● ●
Strong organizational skills Responsible for inventory control
●
●
Creative problem solver Telephone inquiries
● ●
Developed listening skills Customer service oriented
● ●
Excellent communication skills Credit card processing
● ●
MS Windows proficient Skilled telecommunicator
● ●
Fast learner with a wide range of practical
●
skills
Energetic work attitude
●
Proficient with handling large sums of money
●
Training
●
Cash management
●
Work Experience
Customer Service
Represenative
January 2011 to May 2011
T-Mobile USA – Nashville,
TN
● Provided
customer
service for an
average of 60
calls per day,
answering
customer
inquiries,
solving
problems, and
providing new
product
information.'
● Described product
to customers and
accurately
explained details
and care of
merchandise.
● Provided an
elevated customer
experience to
generate a loyal
clientele.
● Received multiple
reviews
acknowledging my
level of dedication
to excellent
customer service.
● Directed calls to
appropriate
individuals and
departments.
● Guaranteed
positive customer
experiences and
resolved all
customer
complaints.
● Strong problem
solving skills
● Demonstrated
competency in
Windows
● Ability to thrive in a
lively working
environment and
multi-task
● Ability to hit daily
metric goals and
sales goals
● Ability to work
independntley and
with little
supervision
Supervisor / Leader
January 2006 to January
2010
Zoots Dry Cleaners –
Attleboro, Ma
● Earned
management trust
by serving as key
holder, responsibly
opening and
closing store.
● Greeted customers
entering the store
to ascertain what
each customer
wanted or needed.
● Answered
questions
regarding store
and products,
while maintaining
knowledge of
current sales and
store promotions.
● Maintained up-to-
date knowledge of
store policies
regarding
payments and
returns.
● Worked as a team
member
performing cashier
duties, product
assistance and
cleaning while
providing
excellent customer service.
● Assisted customers with store and product complaints.
● Accurately balanced cash drawer after every shift.
● Compiled weekly monetary reports and records for store managers.
● Helped drive sales goals and achieve monthly quota figures.
● Logged daily shipped and received orders.
● Assisted customers in person and via telephone.
Sales Associate
July 2004 to January 2006
Shell Gas Station – Providence,, Rhode Island
● Earned management trust by serving as key holder, responsibly opening and closing store.
● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
● Computed accurate sales prices for purchase transactions.
● Worked as a team member performing cashier duties, product assistance and cleaning while
providing excellent customer service.
● Maintained cleanliness and presentation of stock room and production floor.
● Handeled ticket sales and prize rewards for Rhode Island State Lottery
● Handled all tobacco sales within store and state law policy
● Responsible for ringing up customers in timely manner and guaranteeing high level of customer
service.
● Handled cash stock and inventory balances.
Sales Associate
November 2003 to March 2004
7-11 – Johnston, Rhode Island
● Greeted customers entering the store to ascertain what each customer wanted or needed.
● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
● Worked as a team member performing cashier duties, product assistance and cleaning while
providing excellent customer service.
● Maintained cleanliness and presentation of stock room and production floor.
● Produced money orders for customers. Handled ticket sales and prize rewards for Rhode Island
State Lottery.
● Accurately balanced cash drawer after every shift.
● Responsible for ringing up customers in timely manner and guaranteeing high level of customer
service.
● Handled cash stock and inventory balances.
Education and Training
Community College Of RhodeIsland 2010
Lincoln, RhodeIsland, USA
Social Work
Social Services
Scituate High School 2002
Scituate, RhodeIsland, USA
General
High School Diploma
Keywords
● call center
environment
● customer service
● phone skills
● customer requests
● internet
● counseling
● product knowledge
● sales
● MS Excel
● MS Word
● cash handling
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