Sales Customer Service
Resume:
Maria Hogan
abhds0@r.postjobfree.com
Experience in different pharmacy areas (hospital, retail, pharmaceutical research, sales, and healthcare
information technology).
Strong interpersonal skills: self sufficiency, organized, creative. Flexible, versatile, poised and competent
with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.
Excellent team building skills.
Authorized to work in the United States for any employer.
Experience
IUHEALTH ORGANIZATION. Information Services. Indianapolis, IN 12/2010 current
Role: Business Analyst for Pharmacy Informatics and Meds Integration
Build new content or modified content in order catalog for inpatient, ambulatory and CPOE sites.
1.
In charge of Bedrock Medication process for Multum content Packages and also Pharmnet
2.
reports.
Create and modify order sentences for inpatient and ambulatory, including CPOE.
3.
Create and modify active orderable products/medications in MedManager IV sets, products, order
4.
sets, investigational or study medications, and the virtual views, non formulary alerts, product
alerts, and more.
Use of Powerchart for inpatient/outpatient to verify products built and patient orders in eMAR.
5.
Basic knowledge in Powerplans, PowerForms, cspricing tool.
6.
Part of the P&T committee and expert users committee for IUHealth.
7.
Analyst for the Enhanced Medication Reconciliation
8.
In the process of getting PMP Certified.
9.
CERNER CORPORATION. Clinical Research Facility. Denver, CO 8/2008 11/10
Role: Clinical Info Pharmacist
10. Knowledge of Cerner Millennium Clinical applications like PharmNet, PowerChart, Bedrock
wizards, ProVision and other clinical solutions.
11. Participate in complex projects for the following countries: UK, Malaysia, Spain, Chile, and
Australia.
12. Develop good relationships with other associates and working cooperatively with them in our
group and other groups to successfully complete projects and tasks .
13. Rapidly learn and master varied computer programs, internal data entry tools and the standards
for the various types of clinical content, including Global Dose Range Check Editor, Order
Sentences, Clinical Text Editor, and Global Concept Editor. Knowledge in IV tool, building new
drugs for MMDC Editor.
14. Recently completed projects for Spain/Chile: Dose Range Check and Order Sentences.
15. Update and write new patient education leaflets in Spanish for the US clients market
16. Build Database in Microsoft Access for Malaysia.
J. P. KING COMPANY. Real Estate Auction Company. Gadsden, AL, 11/2007 8/2008
Role: Sales Coordinator
Oversaw office operations and assisted with organizing me etings with new international clients.
1.
Assisted in the organization of the annual meeting, paperwork, internet conferences and key
2.
information for future sales.
Gathered auction information for sales team.
3.
Managed various aspects of the auction day event for the operations department.
4.
Keep records of sales for prospects for the international market and sellers
5.
FISHEL CHAVARRIA PHARMACIES S.A. San José, Costa Rica. 4/2005
7/2007
Role: PHARMACIST MANAGER
High quality delivery services achieved by assessing and monitoring patient’s medication.
1.
Assured drug’s therapies regimens are safe and effective.
2.
Directed, supervised and evaluated work activities of 10 employees.
3.
During this period more than 85% of the monthly sales goals for the company were reached.
4.
KROGER PHARMACY CO. Indianapolis, Indiana 10/2001 – 1/2005
Role: Pharmacy Intern
Participate actively with the Pharmacist Manager to exceed sales goals for the company.
5.
Learn US FDA regulations.
6.
Helped organized and participated in the Health Fairs for patients.
7.
Kept a high standard customer service for our customers.
8.
FARMACIA CLINICA MONTESION, OUTPATIENT CLINIC Heredia, Costa Rica. 2/2001 – 9/2001
Role: PHARMACIST STAFF
Assisted physicians in determining medication effectiveness, patient tolerance to medications,
9.
and other related factors that affect the success of a patient treatment program.
10. Ensured compliance with Costa Rica pharmacy state laws, regulations and procedures.
11. Conducted patient consultations and dispensed/administered patient medication (vaccinations).
FARMACIA SAENZ Heredia, Costa Rica 1996 – 2000
Role: Pharmacy Intern
12. Learned pharmaceutical business processes and procedures, pharmacist patience interaction
and drug administration.
13. Learned pharmacist role and retail pharmacist daily responsibilities.
14. Pharmaceutical sales course for 6 months, introduce the product Allegra to local physicians and
pharmacies.
HOSPITAL MAX PERALTA Heredia, Costa Rica 2000 – 2000
Role: Pharmacy Intern
15. Learned Hospital pharmacist duties and law and dispensing instructions. Dispense medication.
Education
Doctora en Farmacia. Colegio de Farmaceuticos (PharmD).
San Jose, Costa Rica, 2001.
BA+MA in Pharmacy. Universidad de Iberoamerica, (Graduate with Honors).
San Jose, Costa Rica, 2000
Research Thesis: “Economic Feasibility Evaluation to obtain Benzocain.
Certifications
• Medical Drugs Administration Certification. San Jose, Costa Rica, 2001
• Business Ethics for Pharmacists. Indiana University, Indianapolis, Indiana U.S.A., 2001
• Certificate of Associate Membership of the American Translators Association, U.S.A, 2010.
Memberships
• Costa Rica National Board of Pharmacists.
• Costa Rica Pharmacy Students Association.
• The American Translators Association.
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