Customer Service Representative

PRISCILLA REYES

*** **** ***** ******

Carson CA 90745-4829

310.835.1281_H / 310.483.5983_C

***********@*****.***

CARREER SUMMARY

Detail oriented customer service professional with over 20 years experience

in the corporate retail industry. Personable, self-sufficient, team player

with excellent communication skills. Some key strengths include ability

to learn new skills quickly, effectively prioritize tasks and efficient

time management.

PROFESSIONAL EXPERIENCE

SHACHIHATA INC (USA) - Harbor City, CA

2006 - 2009

International stamp manufacturer

Customer Service Representative

Responsible for resolving customers' issues pertaining to the customers

custom stamp and sign orders.

. Answered incoming customer calls, emails, and faxes. Communicated

with customers and researched orders to determine if errors were made

by our customers, our order entry team or due to bad fax copies.

. Determined if customer were due a no charge remake Or should be

charged for a re-order.

. Printed and emailed Invoices to customers, Researched billing

inquires, Issued credits, Issued RA's for return of stock items.

. Informed customers of retail pricing and cost on various items,

advised them on how to place orders via fax, email, online web site or

through various dealers.

. Made outbound calls to customers to make sure their orders were

processed correctly by verifying different information about the

orders.

VIKING OFFICE PRODUCTS - Torrance, CA

1995 - 2005

International office supply retailer

Virtual Warehouse Specialist (2004 - 2005)

Responsible for resolving customer issues with orders that were drop

shipped directly from vendors via third party carriers.

. Consistently met and exceeded customer contact goals of 5 contacts per

hour, 35 contacts per day.

. Effectively communicated with and between customers, vendors and

carriers to identify issues and their resolutions.

Return Specialist (2001 - 2004)

Responsible for ensuring that credit applied for returned products were

accurate and issued in a timely manner.

. Increased efficiency in tracking and identifying return errors by

designing and creating log sheets and forms.

. Consistently resolved over 4,000 return issues per month for 3

different warehouses.

Priscilla Reyes 310-***-****

***********@*****.*** Page 2

PROFFESSIONAL EXPERIENCE

Internet Support Specialist (2000 - 2001)

Responsible for helping customers set-up new accounts, place imprint orders

and navigate through Viking's website.

. Consistently met and exceeded customer resolution goals of 100 daily

resolves via email, online chats and outgoing phone calls.

. Ensured accuracy of imprint orders by identifying errors and verifying

customer information.

Outbound Customer Specialist (1999 - 2000)

Responsible for establishing customer rapport by contacting new customers

and welcoming them to the Viking Office Products family.

. Verified important customer information such as shipping and billing

addresses, contact information and answered any questions customers

had about ordering, billing, etc...

. Projected customer future supply needs by determining type of business

and size of office by obtaining information like number of employees

etc.

Customer Service / Order Entry (1995 - 1999)

Responsible for helping customers place their office supply orders and

resolved any service issues.

. Consistently met attendance and man time goals of phone time and

number of calls answered.

. Ensured accuracy of customers' orders by verifying stock numbers,

quantities and prices.

EDUCATION

Courses in Graphic Arts, Printing

Harbor Occupational Center, San Pedro, CA

Courses in Journalism, Business

Harbor College, Wilmington, CA

SKILLS

Computer Programs: Microsoft Word, Access, Printshop, AS400, Goldmine,

Magic, Liberty, Adobe Photoshop, and Internet Explorer.

Other Office Equipment: various Copiers, Fax Machines, and Phone Systems

OTHER RELEVANT TRAINING & AWARDS

Polishing Skills to Impress Customers, Fanatical Customer Service Award,

MVP Employees of the Month Award, "You Did It" Customer Compliment Award

Reference available upon request

Contact this candidate