Customer Service Representative

**** ***** *** ** ******* . Sunbury, Ohio *****

Phone 614-***-**** . E-mail ******.******@*****.***

Angela Dobson

Objective

To be successful in my career with enjoyment and

learning.

Summary of qualifications

Claims billing

IT/Help desk

Banking/Teller

Medical Claims and Customer Service

Customer Focused and Goal Orientated

Efficient in Microsoft Office Suite of Products

Work experience

12/2009-12/2010

Pharmacy Management Group

Westerville, Ohio

Billing Specialist

Processed rejections for third party payers for a

Long Term Care Pharmacy. Worked with Medicare and

Medicaid as well as Low Income Subsidy insurance

plans. Called the nursing homes for admissions and

admitted patients into the system along with

billing information.

02/2006-06/2008 Chase Bank

Westerville, Ohio

IT Help Desk Representative

Assisted branch employees with issues regarding any

of the systems or software used while working in a

fast pace customer service environment.

Teller Position/Customer Service

Assisted customers with daily banking transactions

such as opening/closing accounts. Making

withdrawals or deposits and answering questions or

concerns of the customer.

Customer Service Representative

Seasonal Position - Assisted callers with questions

and orders.

11/2005-12/2005

Cheryl's Cookies Inc

Westerville, Ohio

Claims Processor/Customer Service Representative

Processed Medical Claims and answered members

questions and concerns while in a fast paced

customer service environment.

10/2000-07/2004

Anthem Blue Cross/Blue Shield

Worthington, Ohio

Education

1997 Westerville South High School Westerville,

Ohio

High School Diploma

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