Customer Service Insurance

Imara A. Garcia

*** **** **** ******

Hialeah, Florida 33012

Home: 305-***-****

Cell: 305-***-****

E-Mail: *********@*****.***

OBJECTIVE

Seeking employment opportunity in the insurance industry where I can

contribute with my education and experience.

SKILLS SUMMARY

. Extensive business experience in the insurance industry

. Typing skills (40 wpm); multi-line phones

. Bilingual (English and Spanish)

. Excellent written and oral communication skills

. Excellent organizational skills with corresponding

prioritization skills

. Self-motivated; strong and effective work ethic

. Able to work independently with minimum supervision

EDUCATION / LICENSES

General Lines (220) - A082873 - Obtained in 2002

Miami Dade Community College

Completion of 2 year degree (AA): April 2009

Completion of CNA program (Nursing Assistant) December 2010

EXPERIENCE

Personal Assistant - Debrah Iglesias - 05/04/2009 - Present

Started as part-time, presently full-time, maintain Mr. & Mrs

Iglesias office,

pay bills, groceries, appointments, direct house hold duties,

travel

with them, all types of errand, assisting them with all their

needs.

Northern Capital Ins. Company, Florida - 08/04/2008 -

01/18/2010

Underwrite and process automobile applications, generate

necessary

follow-ups, process endorsements, payments, missing information

and

follow-up files. Process all applications in a timely manner,

and address

agent inquires in a helpful and professional manner.

Macneill Group (MGA), Sunrise, Florida - 3/2006- 5/2008

Underwriter

Underwrite and process applications for Citizens Property

Insurance:

Generate necessary follow-up, process endorsements,

missing information and follow-up files. Process all applications in

a timely manner, while maintaining a high level of quality.

LSC Insurance Agent, Inc., Hialeah, Florida - 2/1996 - 3/2006

Customer Service Representative

Office supervisor; responsibilities included: extensive customer

service; problem resolutions relative to customer insurance needs;

preparation of quotes and applications for clients; AP/AR; incoming

mail/outgoing mail; commercial account management; processing of

personal lines claims; liaison between mortgage companies and clients;

policy compliance surveys, supervisor.

United Auto Insurance Company, N. Miami, Florida - 1/1994 - 2/1996

PD Automobile Claims Adjuster

Responsibilities included accident investigations, financial liability

exposure assessment, and claim settlements.

Safelite Auto Glass, Miami, Florida - 2/1991- 1/1994

Outdoor Sales

Responsibilities included account acquisitions, corporate liaison with

local insurance agencies in the Miami-Dade, Broward, and Monroe

counties; territory marketing; contact, acquire, and maintain State

Farm PD claims office accounts

Larry D. Collins, State Farm Agent, Miami, Florida - 5/1987- 2/1991

Customer Service

Responsibilities included client contact, heavy phone use, general

office duties, liaison between agent and corporate office, translating

English to and from Spanish; customer auto insurance sales.

F.I.E. Miami, Florida - 8/1973- 5/1987

Secretary,

Responsibilities included general clerical duties, liaison between

manufacturers and affiliated distributors, A/P, payroll related

duties, answer multi-line phone.

Contact this candidate