Customer Service Assistant

JEANNIE NETRY

**** ***** **., ******, ** *****

Home 419-***-****

*********@*****.***

QUALIFICATIONS SUMMARY

Administrative support professional, experienced working in fast-paced environments demanding strong

organizational, technical and interpersonal skills. Highly trustworthy, ethical, discreet, and committed to

superior customer service. Confident and poised in interaction with individual of all levels. Detail oriented

and resourceful in completing projects, able to multi-task effectively. Capabilities include:

• •

Customer Service Relations/HR Field Technician

• •

Word Processing/Typing Microsoft Office Suite

• •

Computer Operations Problem Solving

• •

Filing/Data Archiving/Scanning Time Management

• •

Office Equipment Operations Transcription

• •

Columbia Gas Marketing Coordinator Energetic go getter

• •

Microsoft Office, Lotus Notes Ariba, Teamwork, Empac

EXPERIENCE HIGHLIGHTS

Administrative Support

• Assisted Maintenance Executive Superintendent and 5 Foremen with time schedules,

purchasing, database management, overtime requests, progress job status, work packages and

tracking.

• Supported local hospital as Administrative Secretary II by updating policies and procedures,

revising manuals and grading tests for orientation, organized mail out to 3000

hospitals/departments in Ohio, created flyers, ordered supplies, Reception duties, and provided

clerical and technical support where needed.

• Provided discreet Executive support for Compliance Department for hospital in Florida tracking

confidential information, Transcription, hotline reports, sanction checks and handling confidential

information via letters and phone and setting up files. Set up online computer training,

registration and tracking for over 3500+ employees. Scheduled meetings and minutes of Board

meetings.

• Executive Assistant for footwear distributor in Florida for family owned business for President and

staff, working on catalogs, setting up for trade show, expedited company catalogs, updated

distributor lists and office matters related to office supplies and fax machine maintenance.

Customer Service and Reception

• Comforted family and friends at Funeral home during visitation.

• Handled credit checks, programming phones and calls while coordinating and managing multiple

projects and priorities for cellular company.

• Promoted from Secretary to Marketing Coordinator/Expediter at Columbia Gas where I set up

trade shows and spoke to customers about converting to natural gas.

• Orchestrated special events, customer relations and provided exemplar service to all customers.

• Supervised employed with direction and training in payroll.

Jeannie Netry Resume 1

EMPLOYMENT HISTORY

FIELD TECHNICIAN - Adecco Temporary Services for hospitals 2011

MAINTENANCE SHOP COORDINATOR – Sunoco Refinery, Oregon, OH 2006 - 2009

ADMINISTRATIVE SECRETARY II – MUO/UT, Toledo, OH 2005 - 2006

FUNERAL HOME SUPPORT – Newcomer Funeral Home, Toledo, OH 2005 - 2006

EXECUTIVE ASSISTANT – Holy Cross Hospital, Fort Lauderdale, FL 2001 - 2004

EXECUTIVE ASSISTANT – Rugged Shark Footwear, Lighthouse Point, FL 2000 - 2001

MARKETING COORDINATOR/EXPEDITER – Columbia Gas of Ohio, Toledo, OH

EDUCATION/TRAINING

Start High School - Diploma with Double Business Major – Toledo, OH

Davis Business College – Certificate for IBM keypunch – Toledo, OH

Atlantic Vocational – Certificate for Introduction to Data Processing – Coconut Creek, FL

COMMUNITY INVOLVEMENT

Volunteer for RSVP helping City of Toledo and Toledo Police checking on elderly people

Training with Experience Works learning new skills and opportunities

Administrative, healthcare, field technician, hostess, reception, casino, gambling, customer service, reception, executive, problem

solver, bowling green, Toledo, Monroe, temperance, Lambertville,, Microsoft Office, Word, typing, transcription, manufacturing, filing,

accounting, data entry, hospital, support, scanning, tracking, hospitals, zoo, humane, animals, receptionist, bookkeeping, MS Office,

sales, office assistant, energetic, go getter, Excel, people person, outgoing, integrity, Secretary, Executive, assistant, detailed,

organized, confidential,, Source,, on the job training, orientation, testing

2

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