Customer Service Technical Support

Webster Casseus

Bilingual

**** ****** *** **** *** 914 561-***-****

Winter Park, FL 32792 **************@*****.***

Professional Profile

Speaks Fluent Creole (French) Motivated professional whom is experienced in

assisting costumers with general computer operations. Experience with

troubleshooting PC problems of all complexity. Types 60 WPM, 5 Years of Computer

Technical Support ie: working with, and supporting, Windows 98/NT and Microsoft

Office on desktop and server computers in a LAN environment

Skills

Ability to receive, analyze, Computer skills (Microsoft Office

monitor and resolve PC and network 2003/2007/2010, Windows XP/Vista/7)

problems in a timely fashion Exceptional interpersonal skills

Able to communicate effectively Able to multitask

orally Ability to resolve problems through interaction

and written Able to independently troubleshoot basic

Great time management skills problems and resolve some

Professional Experience

Lead Easy Resident Tech

Assisted all customers with general computer operation and desktop application

software questions and problems

Provided technical support to resolve PC problems

Installed and maintained customer provided equipment at a component level: i.e.:

RAM, hard drive, modems, power supply

Scheduled and completed hardware and software upgrades

Analyzed symptoms for accurate isolation of customer and network problems

Provided leadership to other Technicians

Determined priority of action based on severity of service disruptions and respond

appropriately

Provided on-call technical support via pager as required

Lead Customer Service Representative

Assisted customers in making educated decisions regarding merchandise products and

services

Provided technical support to resolve PC problems

Scheduled and completed hardware and software upgrades

Employment History

Staples Inc., Lead Easy Resident Tech Lake

Park, Florida 2007-present

Office Depot, Lead Customer Service Representatives West Palm Beach,

Florida 2005-2007

Education

Associates Degree, Marketing

Management Palm Beach Gardens, FL

Palm Beach State College

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