Customer Service Software

Location:

Posted:

June 07, 2011

Tammi Killingsworth

**** ******* **. *******, **. 392**-***-*** 6081 *****.******************@**.*******.***

Personal Profile

I am seeking a position where my 2+ years of computer experience can be put to good use. My ideal company is

one who recognizes that customers are the primary focus.

Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation.

Strive to always promote high quality, results driven, prompt, and professional customer service and support.

Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of

performance problems.

Education

Hinds Community College – Jackson, MS.

AAS Degree in Computer Servicing Technology May, 12, 2011

Hinds A.H.S. – Utica, MS.

1991

Experience

Help Desk operator Technical Support, Diagnostics, Trouble Shooting, Software, and Hardware Issues.

System Diagnostic – Hardware and Software, as well as OS Trouble Shooting.

Software Installation and Upgrades – Applications of: MS Office, Utilities, Virus scanners, Spyware, Firewall, and

Diagnostic tools, Driver Updates.

Hardware Installation and Upgrades – Motherboards, Processors, RAM, Graphics cards, Sound cards, HDD, CD

RW, DVD ROM, and Full System Builds.

Networking; Internet Configuration Hardware: In Home Wireless Installations – 802.11a, b, and g wireless

cards, routers, and wireless printers for PCs, Laptops.

Operating System Installation and Upgrades – Windows (2000, XP Home, XP Media Center, XP Pro, Vista, 7),

and a few MAC (OS 10.4 Tiger).

Laptop Diagnostic and Repair – Dell, Sony, Hewlett Packard, and most other brands.

Repaired a cracked screen in IPod touch.

Reference

Adell Brooks

Computer Servicing Technology (CST)

OTHER REFERENCES ON REQUEST